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“Pathetic Service” 2 of 5 stars
Review of Regency Hotel - Queen's Gate

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Regency Hotel - Queen's Gate
4.0 of 5 Hotel   |   100 Queen's Gate | South Kensington, London SW7 5AG, England (Earls Court)   |  
Hotel amenities
Ranked #431 of 1,073 hotels in London
Melbourne, Victoria, Australia
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Pathetic Service”
2 of 5 stars Reviewed September 20, 2013

Arrived at Regency Hotel and was not even greeted with a 'hello or smile'. Felt like we did not belong there as when other guests arrived after us they were given the full service..... It gets worse. My husband provided our details and asked to pay. He explained that he had already paid through Expedia but they said they needed to investigate. This investigation took almost an hour. Talk about fuming. We were extremely tired after a 24 hour flight and then to have this. Gets worse. Finally we get a room and guess what it has 2 single beds.... The man who helped us with our luggage (the only one there with a smile and exceptional service) said to call the reception. We did while he waited with us and no answer. We called 3 times and no answer. Finally I had enough and went back only to wait again in and be served with no apology and given a key to a new room 2 doors down. I was not impressed. During our stay the staff were not friendly or welcoming. Gets worse... On leaving we were subjected to a foul mouth manager who abused a staff member in front of us. To think this could have been a great place to stay minus the rude staff. Room was nice, but we had a view of the back, which was a gutter path and rather small. Won't stay there again. Saw much nicer hotels in London. This hotel needs to lift its professional standards....

Room Tip: Ask for a room facing the main street or even better don't bother staying there full stop.
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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Nantwich, United Kingdom
Top Contributor
103 reviews 103 reviews
24 hotel reviews
Reviews in 40 cities Reviews in 40 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed September 20, 2013

We stayed here for two nights and can't really fault the hotel for cleanliness, friendliness, value for money and location. It's situation is so close to South Kensington Tube Station and walking distance from lots of lovely bars, cafes, museums etc.
The hotel reception was efficient and the rooms had everything needed.
Only negatives were that WiFi was not free and the room was quite small, even though we upgraded to a Queen.
I would certainly recommend for a stay in Central London.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shotley Bridge, United Kingdom
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 12, 2013

I stayed here for three nights and found the hotel to be very clean and the staff were very friendly. The food in the restaurant was very good and the staff were very attentive. The room was a little on the small side. One annoying this is that they charged for Wi-Fi.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 12, 2013

We stayed at the London Regency not knowing what to expect, for our surprise the hotel had well appointed rooms and a good location in South Kensington.

The reception staff was amazing, nothing seemed to much for them. We found all to be very friendly. We had a few questions as it was our first time in London and the team directed us to the best spots in town.

I would highly recommend this hotel to anyone traveling to London.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 11, 2013

This hotel was a good location and in a great area. The outside of the hotel and the lobby was very nice. The rooms were okay in my opinion, they were very small and seemed old. I would still recommend this hotel though.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Milton Keynes, United Kingdom
Top Contributor
90 reviews 90 reviews
23 hotel reviews
Reviews in 43 cities Reviews in 43 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 10, 2013

We stayed for 2 nights at The Regency Hotel. Really is a great location, only 5 minutes walk from South Ken tube station, with lots of bars and restaurants around to enjoy. We were upgraded to a Queen room, which was smart but still quite small, even for a London hotel. Well decorated and with all the necessary facilities though, plus a very comfy bed. We didn't book breakfast, and would suggest you don't, as there are loads of options that seem to be better value within a short walk.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
64 reviews 64 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 8, 2013

Great location and very comfortable rooms. Staff are not really engaged and it feels more like they are here to make up the numbers in stead of being part of your holiday experience. The I n-house restaurant food is simple , expensive but fresh.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Regency Hotel - Queen's Gate

Address: 100 Queen's Gate | South Kensington, London SW7 5AG, England
Location: United Kingdom > England > London > Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#269 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Regency Hotel - Queen's Gate 4*
Reservation Options:
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Also Known As:
Regency Hotel Queens Gate
Regency Hotel London
Regency Hotel - Queen's Gate London, England

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