We booked the Regency for a Monday to Saturday break in London and were very pleased with our choice. The hotel is on Queensgate in South Kensington, about 5 minutes walk from the tube station there. We had paid extra for a Queensgate room, facing onto the street as it included free wi fi in the room and access to a small lounge area where a light breakfast and various drinks were available. The room we were allocated did face onto the street, but we were up in the roof which meant that it was actually quite a small room. This was ok as we didn't plan to spend a lot of time there but there was a dire lack of storage for anyone staying more than a couple of nights. There was a single wardrobe and no drawers apart from those in the desk. There was also no storage for the suitcases, which were not large, we ended up putting one in the gap that had obviously been designed for the fridge and the other just had to stand on the floor at the end of the desk. We were pleased it was a reasonable summer and we didn't need big coats etc!! We did have a lovely view from the window but we had to kneel up on the window seat to look out, no floor to ceiling windows for this Queensgate room!! We also had no chairs apart from the desk chair and the in built window seat.
The staff were generally friendly and helpful and the service in the Elysium lounge was fine, we went for the light breakfast most days and it was usually yogurt, fruit and pastries with juice and tea and coffee. Tea and coffee were available most of the day, usually with a cake or pastry or something, In the early evening you could also have wine, beer and soft drinks with canapés and this was a nice way to start an evening out.
The very best thing was the location of the hotel. There were lots of nice places to eat within 5 minutes walk, there were two mini supermarkets and we were only minutes from the V & A, Science museum etc and 15 minutes walk from the Royal Albert Hall. We had booked for one of the BBC prom concerts and it was lovely when we left and were able to pass through all the people waiting for lifts of dashing for tubes or taxi's or buses and we could just have a pleasant stroll down Queensgate.
We did eat in the hotel a couple of times, we had afternoon tea in the terrace area which was pleasant and very filling although I'd never had an afternoon tea before where you had half a toasted muffin included! It was nice though. Then on our last morning we decided to have breakfast in the restaurant as we were travelling and knew we would probably only have snacks until we got home. My son had waffles and I had smoked salmon and scrambled egg, They were both nice although we had to wait quite a while for somebody to actually take the order. They were very apologetic when they did come and were subsequently very attentive.
All in all, our stay in the Regency was a very pleasant experience but its' main attraction really was the location. I think I would have given it full marks if the room had been better, but it was very small and the shower room was tiny with no reall ventilation, so soon steamed up when the shower was running. I would stay in Queensgate again but not sure if it would be at the Regency specifically...
Go for a Queensgate room if possible but specify not in the roof!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.