I stayed here with my parents at the end of May 2013 for two nights. We were assigned a room on the ground floor, Room 43 (right next to Housekeeping's room). Overall, our stay was an average experience, but definitely NOT worth the price we paid. For the money you are about to spend, spend it elsewhere - there are many other hotels in London worth what you are about to pay, with the services and amenities that the Regency Hotel lacks.
First, upon checkin, the person we encountered at reception gave us very poor service. She spent the entire time chatting with the other individual at reception and barely said anything to us as she gave us our room key and information. She made no effort to make conversation nor made us feel welcome.
Second, our room was tiny. The very basic, bare amenities are provided and nothing more (only shower gel and soap in a dispenser is provided, there's no fridge and very limited space).
Third, our room was in close proximity to the radiator above and therefore made excessive noise throughout the night. We called reception about this issue but were told that because their rooms were full (a couple of tour busses were also spending the weekend here and booked most of the rooms), there were no other rooms available for us.
However, despite the above, our favourite part of the hotel was the location. It is situated in a great neighbourhood - a 5 minute walk to the South Kensington tube station, with lots of cafes and shops around the corner, a Tesco grocery store a few steps away, a 10-15 minute walk to Kensington Palace/Gardens and Royal Albert Hall. It's a beautiful neighbourhood, away from tourist central.
Overall, I wouldn't come back here. The experience was the same as any chain hotel, but with worse service. I expected a lot more for the price we paid.
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- Also Known As:
- Regency Hotel Queens Gate
- Regency Hotel London
- Regency Hotel - Queen's Gate London, England