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“Just fine” 3 of 5 stars
Review of Rathbone Hotel

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Rathbone Hotel
4.0 of 5 Hotel   |   30 Rathbone Street | Fitzrovia, London W1T 1LB, England (Fitzrovia)   |  
Hotel amenities
Ranked #349 of 1,049 Hotels in London
Certificate of Excellence 2014
Nottingham, England, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Just fine”
3 of 5 stars Reviewed March 20, 2014

Hotel was fine. Service was great, they went to great effort to get us the drinks we wanted at the bar and ensure that everything was just right for the Bloody Mary - and it was pretty good.

Room was clean but a bit old fashioned, but I liked the magazines to read.

They were friendly and welcoming and breakfast was good and the reception staff helpful and welcoming.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel S, Assistant Hotel Manager at Rathbone Hotel, responded to this review, March 25, 2014
Thank you for your review.

We always aim to exceed our guest’s expectations of service and it is always rewarding to hear that these efforts are noticed. I will pass on the comments to our barman who made your Bloody Mary.

I hope we can welcome you in the future.

Kind Regards,
Miguel Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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643 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Bangalore
Top Contributor
80 reviews 80 reviews
50 hotel reviews
Reviews in 45 cities Reviews in 45 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed March 19, 2014

Excellent location with a good foyer. Concierge was not friendly but reception staff were good. Matchbox size room with dated furniture. No provision for charging the mobile telephone and one needed to go down for an adaptor. No drinking water provided in the room.
Continental breakfast was average and the extra charge for an English breakfast is not worth it.
The excellent location made up for the other short comings. Stay here if you have work in the City of Westminister or find a better property.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel S, Assistant Hotel Manager at Rathbone Hotel, responded to this review, March 25, 2014
Thank you for your review.

I am pleased to hear that you found our location excellent and our reception staff good. We have a range of room sizes, which varies from the single room, perfect for a single business traveller, to our fantastic suites, very spacious and prepared to accommodate special occasions.
We have a complimentary bottle of mineral water on arrival to every guest, had you popped the question to our helpful front office team, they would have been delighted to indicate where is it situated, as well as taken the adaptor to your room.
I am sorry to hear that we fell short on your expectations regarding the breakfast, which surprises me, since we often receive very nice comments about it.

I am looking forward to your next visit to The Rathbone Hotel.

Kind Regards,
Miguel Silva
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Chorley, United Kingdom
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 11, 2014 via mobile

Having stayed at this London hotel a few times in the past had no hesitation in booking again for a short visit. Went for a suite too as wanted it to be special. On arrival, although a speedy booking service we were not offered a complimentary drink on arrival which was advertised. The room was lovely. The washbasin in the bathroom was cracked and the bath did not drain properly so when having a shower you were stood in a few inches of water! The TV although quite a large screen was very poor picture on some of the main channels, almost unwatchable. We also had to do a bit of work and the wi-fi was appalling kept dropping out. Air conditioning very noisy and had to turn it off during the night but then we were freezing in the early hours of the morning. Would we revisit? Probably not, think there is better value and amenities in serviced apartments.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel S, Assistant Hotel Manager at Rathbone Hotel, responded to this review, March 25, 2014
Thank you for your review.

After reading this review I was obviously disappointed, but I am glad to know that you will come back to The Rathbone Hotel in the near future, giving us the opportunity to rectify the shortcomings found on your last stay.

Kind Regards,
Miguel Silva
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Birmingham, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 11, 2014

An overnight stay for seven people and we were all delighted with the hotel, continental breakfast was v generous and the staff delightful. Thank you so much and the Club bedroom was very comfortable too.

Room Tip: what you see is what you get
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel S, Assistant Hotel Manager at Rathbone Hotel, responded to this review, March 25, 2014
Thank you for your kind review, we are delighted to know that you all enjoyed your stay with us and we hope to have the pleasure of welcoming you back again in the future.
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Nottingham
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 5, 2014

Stayed for a couple of nights. Staff pleasant and foyer area gives you a good impression. But unfortunately when you access your room it's a let down.The room is dated , bedside cabinets are falling too bits at the bottom.Also when you sit on the bed it moves showing a horrible stain hidden on the carpet. Bathroom needed some re-grouting . Taps and towel rail had lost their metal coating and infact looked quite grubby. Although this maybe due to the poor housekeeping staff trying to make a tired bathroom look acceptable. Also as you enjoy their quite good shower you have to the right of you, a grubby looking window. Also be warned if you use the bar and order yourself rather than being seated you will still have to pay a service charge. There are plenty of bars, pubs and restaurants within the area that were fantastic. Finally be aware that they take your payment details on checking in and hold this.Also when checking out take Payment.5 days later still waiting for held money to be returned. This may be a hotel policy but would of been nice to be informed when booking or checking in or out.

  • Stayed February 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel S, Assistant Hotel Manager at Rathbone Hotel, responded to this review, March 25, 2014
Thank you for your feedback and of course we are disappointed to read your review.

We have identified the room in which you occupied and would welcome an opportunity to speak with you. The points you raised are being addressed and rest assured that this is not our standard. Service charge is discretionary and will be removed without question should any guest request us to do so, I will arrange to refund such charges to you. The preauthorisation taken at check-in is utilised or cancelled on departure and unfortunately the guests bank is responsible for these held funds. It is difficult for us to advise on this as banks differ in their policies.

I am sorry that your experience was anything less than completely satisfactory and I hope that you will allow an opportunity to discuss this together.

Regards,

Miguel Silva
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aldershot, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 4, 2014

My wife and I stayed at thr Rathbone on the 1st March as we had tickets to Ronnie Scotts that night for a late gig.
The entrance to the hotel is luxurious and gives a very good first impression and the reception staff were friendly and efficient
The room (301) was clean and comfortable and had everything you could expect for a basic room - tea/coffee, complimentary toiletries.
We got back very late and loved the high quality bed linen and comfortable bed.
In the morning we showered (huge shower head and lovely shower) and went for our complimentary continental breakfast (it was included in the deal through Trivago and was £142.00)
The breakfast was very good with freshly baked croissants and pastries plus fruits, meats and cheeses plus juices and cereal.
Tea coffee and toast is served to your table.
Checkout was again efficient and painless.
The position of this hotel is fantastic with Soho/Chinatown and Oxford Street just a few minutes walk away
I strongly recommend this hotel.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MKavanagh, General Manager at Rathbone Hotel, responded to this review, March 11, 2014
Thank you for your kind review. I am delighted to read that you enjoyed your evening with us in London and that we were able to provide you with the level of comfort we pride ourselves on. Thank you also for commending our amenities, facilities and in particular our freshly prepared breakfast. I am also very pleased to read that you took advantage of our wonderful central London location. Our "best rate guarantee" offers the lowest rate at the time of booking, when making your reservation direct with the hotel so next time please call us direct and allow us to discuss our available rates with you. I thank you again for choosing and commending our hotel and I hope to have the pleasure of welcoming you back again in the future.
Kind regards

Margaret Kavanagh
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Chichester, United Kingdom
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 3, 2014

The major selling point of this hotel are the staff,attentive and very polite, room was clean and tidy bathroom a little small and in need of some TLC,continental breakfast very good,will definitely be staying again

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MKavanagh, General Manager at Rathbone Hotel, responded to this review, March 11, 2014
It was a pleasure having you stay with us, thank you so much for taking the time to write a review and for commending our hotel. I am delighted to know that you enjoyed your time with us and that my team looked after you well. Thank you once again for your kind comments and I look forward to welcoming you back to us soon.
With kind regards

Margaret Kavanagh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rathbone Hotel

Address: 30 Rathbone Street | Fitzrovia, London W1T 1LB, England
Location: United Kingdom > England > London > Fitzrovia
Amenities:
Bar / Lounge Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#241 Luxury Hotel in London
#273 Romantic Hotel in London
#332 Business Hotel in London
#371 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Rathbone Hotel 4*
Number of rooms: 72
Official Description (provided by the hotel):
The Rathbone is a comfortable, intimate, boutique style hotel, located within the heart of London's West End, within easy walking distance of Oxford Street, Bond Street, Regent Street, Soho, the Theatre District, Museums, Art Galleries and a wide choice of some of the best and most vibrant restaurants London has to offer. With its 72 en-suite, air cooled bedrooms and suites, the Rathbone provides the perfect base for business and leisure visitors to London and provides a convenient, comfortable and tranquil haven amidst the pace of London's bustling environment. ... more   less 
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Also Known As:
Rathbone Hotel London, England

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