Check in was quick & easy however,our room cards were not activated upon checking in & our room was on floor 3.So when we entered the tiny lift & entered the card we were taken to floor 4 followed by floor 2.Again followed by floor 4 & then floor 2 again & finally floor 4. where we got out & carried our cases to floor 3 via the stairs.
By that time,we realised that the comments on Trip Advisor were correct.
Our room was fine,clean & well presented.
The location of the hotel is excellent but it is really noisy due to external noise beyond your control.
And then there was breakfast.......What can I say about breakfast? Well this is what happens.You go to the restaurant where a very nice young lady greets you & takes you to a table.She then asks if you want tea,coffee & toast......you say yes.And nothing happens.The hot drinks & toast don't arrive so you help yourself to breakfast.
When you ask another waiter for tea,coffee & toast,that person asks if you've ordered it already.You reply yes & the waiter stares at you & then speaks to another waiter & after another good 5 minutes by which time we've finished & are ready to go,TWO sets of tea,coffee & toast arrive.
On our 2nd day we only asked for coffee but still had to wait & on our 3rd & final day we asked for coffee & laid back & thought of England.......We had finished breakfast by the time our coffee arrived but were leaving shortly afterwards.
Sir/madame you need to sort out the breakfast routine because it doesn't work.
On evening one we ordered drinks at the bar.A Bacardi diet Coke & bottle of lager & were amazed when we were told that there was no Bacardi.......No Bacardi in a central London 4 star hotel?....Totally unacceptable.And the bill was almost £16.Come on,is it really necessary to charge such high prices for drinks? My wife & I are drinkers & would have bought several drinks in your bar because of the nice surroundings & friendly polite staff.But at those prices?..Not a chance.
And one more observation before a compliment....On the Sunday morning of our departure,we ordered a taxi to take us to Paddington railway station & were told that you don't order taxis unless they were for Heathrow airport.Then we were phoned back & to be told that a taxi would now take us to Paddington.When the taxi arrived I saw that it was big enough to carry 8 people......there only two of us.I asked the driver if the delivery van (sorry,couldn't resist that one)was for us & he said it's for 6 people from room 302. We were in room 301 & I guessed that there had been a break down in communication between the hotel & the taxi company.Anyway,he took us to the station & after a few minutes I wondered if the driver worked part time as a getaway driver,because he drove like the whole Metropolitan police were chasing him.
As we careered around one corner,my wife looked at me & exclaimed 'FOR CHRISTS SAKE'.
On the good side,on Saturday while we were out we realised that we had left our room safe insecure.Therefore we phoned the hotel & explained the situation & were told that the duty manager would lock the safe for us.Upon our return to our room we found the room cleaned to a high standard & the safe locked.A little later the manager arrived & asked me to check the contents of the safe which we did & all was in order.That's good work & we thank you for that.
You can see that I have written this report with some humour but we couldn't have coped with the breakfast routine for a week or two.We would have gone bonkers & it really needs to be addressed.
Having said all that,my wife and I only stayed for 3 nights and we would probably stay there again but I hope that the breakfast routine is sorted out.
Probably the higher the better and quieter.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for choosing the Radisson Blu Edwardian Berkshire Hotel for your recent visit to London, and I would also like to thank you for taking the time to express your views on your stay with us, as we do appreciate all kinds of feedback from our guests as this is the tool that we use to measure ourselves both as a hotel and as an organization.
I am very sorry to learn that your stay with us was not satisfactory due the problems that you encountered. With regards to the poor service at the reception and at the Restaurant, I would like to assure you that they have been highlighted to the relevant Heads of Department and necessary action has been taken to avoid the issue re-occurring in the future. We have an extensive training programme in place to ensure our team members know how to deal with such circumstances, and I am disappointed that this has happened. I would like to assure you that we have organised more trainings for our Teams to improve their ability.
I hope that you might be willing to give us the opportunity to redeem ourselves. Should you choose to stay with us again, please drop me a line so that I can make sure you receive the level of service you deserve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.