We marched up the street to The Montcalm thinking oh this looks lovely, walked inside all was very grand, spoke to the lady on reception to find out we were in the wrong place.
Across the road we went....
Looking at all the photos and videos online it was all the montcalm, we were under the impresson thats where we were going, with 20 sq metre rooms and luxury. our room in the marble arch (by the montcalm) felt barely 1 metre sq! it was sooo tiny we could hardly unpack our suitcase. The rooms were positioned arkwardly, meaning our door opened practically directly onto another. The pillows on the bed had hairs on them, cleanliness left more to be desired.
We stayed for 2 nights, on the second night wed left the 'make room' light on at 9.30 in the morning., went out for the day and came back at 5.00p, to find the woman doing the room then. Baring in mind we had a west end show booked for 7.00 and needed to get ready etc and have something to eat. when we got there the woman was casually on her mobile phone in our room!!! then was very rude to us, repeating 'I doing my job' when we asked how long she would be. To be totally honest there was no point at all in her doing the room, she hardly sorted the bed and didnt replace the bathroom products!
there was an extremely annoying bright led green light in the doorway/next to the bed ceiling which lit up the roomd all night, for seemingly no reason!
I dont really know how to describe it, hardly edible? The bacon,egg,mushrooms and sausage were awful. The mushrooms were with onions and rosemary, who has onions with a breakfast? Disgusting. £15 per person - I wouldnt pay £5
Generally things weren't done properly, for the money they are charging it just isn't acceptable. 5 stars - no way!
One two slight shining lights were the excellent location and the bathroom facilities.
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There are no good rooms, no pictures of the TINY rooms are shown in advertisement.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.