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“The Worst Ever!” 1 of 5 stars
Review of Oliver Hotel

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Oliver Hotel
198 Cromwell Road | Earl's Court, London SW5 0SN, England (Earls Court)   |  
Hotel amenities
Ranked #830 of 1,066 Hotels in London
Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
“The Worst Ever!”
1 of 5 stars Reviewed April 9, 2012

The Hotel is terrible, old and dirty with the worst staff ever!
As soon as arrived we encountered the first problem. At 12.30 PM the room was not ready (the room is supposed to be free from 11 AM as you can check from the Website) and this had not been advised by the receptionist that gave us the key, so both the room and the toilet were not possible to be used at all.
Our room was old, small, dirty and noisy during the night. The bathroom was worse than an hole, as there was not enough space to contain me all. No remote control for tv and NO toilet brush. Dirty laundry. They currently have only one cleaner (without experience) for 50 rooms.
All the staff has been rude, unqualified and not helpful at all!
The breakfast had an embarassing quality... And for the first time in my life I have seen customers QUEUING UP for using the tables in the breakfast room.
The receptionist booked us a taxi and when we left the hotel we realized the taxi was just a private car WITHOUT taximeter and too much expensive for a short distance to be driven.

The ONLY positive point is the location: 10 minutes by walk to the underground.

Room Tip: Choose another Hotel!
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  • Stayed April 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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167 reviews from our community

Traveler rating
    5
    42
    45
    27
    48
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25
47
25
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 2, 2012 via mobile

Very disappointed by the standards in this hotel and it did not reflect good value for money. Not happy at all with the bedrooms. The first one was shocking and I would have left but it had been prepaid. The room was old and smelt and bedding was sheets and blankets I told reception I could not stay there. Then she showed me to a slightly better room and we suffered it but again I was not happy so we went out and came back and went to bed. Surprisingly, the bed was comfortable, but my companion had been bitten by the morning. Breakfast was not very inspiring and the service was not good nor the quality of the food and bevereges. Coffee was spooned out of a large can of Nescafé Instant and the waitress growled at me when I asked for a drink after a 10 minute wait. The proprietors should take a walk up to the Coronation Hotel in Neven place to get some idea of simple but good standards of hotel keeping and service, as currently the Olive Hotel Cromwell Rd reflects very poor value for money. Do not mistake his hotel with Olive Plaza Hotels which has high standards.

  • Stayed April 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Cape Town Central, South Africa
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 28, 2012

Used this hotel on business trip and all that can be said is that you get what u pay for. Used it as a place to crash at night. you get solid personal service from owner/manager as is hands on. Treat staff with respect and one will be treated as such.

Room Tip: away from lift if i remember and avoid grnd floor.
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  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lincoln UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 20, 2012

We were here for just one night to see a performance at the Royal Albert Hall and then to shop / visit the natural History Museum.

The hotel was well placed for us to walk to where we wanted to be and by taking a family room for £120 the four of us could afford to visit London. When I was looking at alternative accomodation most hotels would only provide 2 rooms so the cost was upwards of £200 for us.

For the money we got a reasonable sized room with a shower / toilet. It was big enough and everything worked, other than a couple of light bulbs. It was reasonably clean. It was quiet and the beds, a double and something a bit bigger were comfortable.

In the morning there was a table service breakfast with boiled eggs, ham, toast and jam and coffee. If you wanted more of anything you could have it. The food was basic but fine and there was plenty but limited choice.

A note on car parking. after I think 7pm on saturday you can park your car free outside the hotel until early Monday am but otherwise you need to park it elsewhere. I paid £25 to park in the car parking spaces the hotel has just over the road. It is an under ground car park and you need to ask for clear instructions on how to get in and out on foot. You drive in with a tag which the barrier recognises but you can not walk out the same way. You have to find the right door which is not marked up and use the tag to let you in to the flats above the car park.

The staff we met spoke quite limited English but they did their best for us. I guess they don't earn a lot and we made the small effort to be polite and they were helpful.

I think for what we wanted, that is a cheap place to sleep and have breakfast, it was fine. I can not imagine staying here for more than a few days. For London it is good value ( a one course meal for 4 cost £50 for reference) and we would stay here again. We were in the new part of the hotel so can not comment on the rest of it but it seemed quite busy and I heard no complaints but it is basic.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Headcorn, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 23, 2012

This hotel is very convenient for public transport, in a safe and pleasant area. The staff was pleasant and helpfull. The room was small but clean and had a safe, a television, a hairdryer, a trouser press and plenty of storage and overlooked nice quiet gardens behind the hotel. The en suite shower was the smallest I have ever seen, you could not bend down to pick up the soap if you dropped it (but other hotels at the same price only had shared bathrooms so I didn't mind). There was a nice lounge with large television and comfy chairs. The breakfast was nothing exciting but quite adequate. For the price I paid, I will definitely stay there again.

  • Stayed January 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 30, 2011

Not what I would rate as a small friendly hotel, staff are curt and just plain rude, the lift was out of order when I arrived and I was told to just use the stairs to the third floor room and no help offered with the three cases I had with me. I had booked an ensuite room and to be fair it was that in the strict technical definition of the word. I would recommend however that the room I ended up with be kept strictly for visiting contortionists. I fail to see how anyone of a more normal stature could use these facilities and not end up suffering with dislocated limbs as a result. Definitely not recommended for those with a claustrophobic disposition, I have been in phone boxes more spacious. Don’t bother with breakfast, it just not worth the effort.

Room Tip: Dont go here!
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  • Stayed October 2011, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 11, 2011

This place isn't clean. I was horrified by the bedding and was never comfortable for a minute. The staff was unpleasant, the breakfast not good. It was traumatic to stay here. I'm returning to London soon and will steer clear of this mess. Every other place I've ever stayed in London -- countless places -- was far better. I was stuck in tourist season, not having planned ahead enough. You've been warned.

Room Tip: Make sure the room is...elsewhere. Like the park or a bus station. St Paul's?
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  • Stayed July 2011, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oliver Hotel

Address: 198 Cromwell Road | Earl's Court, London SW5 0SN, England
Location: United Kingdom > England > London > Earls Court
Amenities:
Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #830 of 1,066 Hotels in London
Price Range (Based on Average Rates): $$
Number of rooms: 50
Reservation Options:
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Also Known As:
Oliver Hotel London, England

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