The Hotel is terrible, old and dirty with the worst staff ever!
As soon as arrived we encountered the first problem. At 12.30 PM the room was not ready (the room is supposed to be free from 11 AM as you can check from the Website) and this had not been advised by the receptionist that gave us the key, so both the room and the toilet were not possible to be used at all.
Our room was old, small, dirty and noisy during the night. The bathroom was worse than an hole, as there was not enough space to contain me all. No remote control for tv and NO toilet brush. Dirty laundry. They currently have only one cleaner (without experience) for 50 rooms.
All the staff has been rude, unqualified and not helpful at all!
The breakfast had an embarassing quality... And for the first time in my life I have seen customers QUEUING UP for using the tables in the breakfast room.
The receptionist booked us a taxi and when we left the hotel we realized the taxi was just a private car WITHOUT taximeter and too much expensive for a short distance to be driven.
The ONLY positive point is the location: 10 minutes by walk to the underground.
- Also Known As:
- Oliver Hotel London
- Oliver Hotel London, England
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