Used this hotel on business trip and all that can be said is that you get what u pay for. Used it as a place to crash at night. you get solid personal service from owner/manager as is hands on. Treat staff with respect and one will be treated as such.

We were here for just one night to see a performance at the Royal Albert Hall and then to shop / visit the natural History Museum.

The hotel was well placed for us to walk to where we wanted to be and by taking a family room for £120 the four of us could afford to visit London. When I was looking at alternative accomodation most hotels would only provide 2 rooms so the cost was upwards of £200 for us.

For the money we got a reasonable sized room with a shower / toilet. It was big enough and everything worked, other than a couple of light bulbs. It was reasonably clean. It was quiet and the beds, a double and something a bit bigger were comfortable.

In the morning there was a table service breakfast with boiled eggs, ham, toast and jam and coffee. If you wanted more of anything you could have it. The food was basic but fine and there was plenty but limited choice.

A note on car parking. after I think 7pm on saturday you can park your car free outside the hotel until early Monday am but otherwise you need to park it elsewhere. I paid £25 to park in the car parking spaces the hotel has just over the road. It is an under ground car park and you need to ask for clear instructions on how to get in and out on foot. You drive in with a tag which the barrier recognises but you can not walk out the same way. You have to find the right door which is not marked up and use the tag to let you in to the flats above the car park.

The staff we met spoke quite limited English but they did their best for us. I guess they don't earn a lot and we made the small effort to be polite and they were helpful.

I think for what we wanted, that is a cheap place to sleep and have breakfast, it was fine. I can not imagine staying here for more than a few days. For London it is good value ( a one course meal for 4 cost £50 for reference) and we would stay here again. We were in the new part of the hotel so can not comment on the rest of it but it seemed quite busy and I heard no complaints but it is basic.

This hotel is very convenient for public transport, in a safe and pleasant area. The staff was pleasant and helpfull. The room was small but clean and had a safe, a television, a hairdryer, a trouser press and plenty of storage and overlooked nice quiet gardens behind the hotel. The en suite shower was the smallest I have ever seen, you could not bend down to pick up the soap if you dropped it (but other hotels at the same price only had shared bathrooms so I didn't mind). There was a nice lounge with large television and comfy chairs. The breakfast was nothing exciting but quite adequate. For the price I paid, I will definitely stay there again.

Not what I would rate as a small friendly hotel, staff are curt and just plain rude, the lift was out of order when I arrived and I was told to just use the stairs to the third floor room and no help offered with the three cases I had with me. I had booked an ensuite room and to be fair it was that in the strict technical definition of the word. I would recommend however that the room I ended up with be kept strictly for visiting contortionists. I fail to see how anyone of a more normal stature could use these facilities and not end up suffering with dislocated limbs as a result. Definitely not recommended for those with a claustrophobic disposition, I have been in phone boxes more spacious. Don’t bother with breakfast, it just not worth the effort.