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“Perfect hotel for FAMILY” 5 of 5 stars
Review of Novotel London Tower Bridge

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Novotel London Tower Bridge
4.0 of 5 Hotel   |   10 Pepys Street, London EC3N 2NR, England (City of London)   |  
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Ranked #264 of 1,052 Hotels in London
GreenLeadersSilver level
Luxembourg District, Luxembourg
Level Contributor
97 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Perfect hotel for FAMILY”
5 of 5 stars Reviewed January 4, 2013

Perfectly organized for a family stay, the Novotel Tower Bridge is fantasticly well located, just 2 minutes walking from the Tower Hill station, 3 minutes from a main road where touristic busses can be catched, with view (from certain rooms of course) on the famous Tower of London. Breakast and dinner are very good and the hotel is quiet and fairly priced.
An excellent adres for a stay in family (I will not stay there when I travel alone for business in London)

Room Tip: Ask for a view on Tower of London. We received it without asking...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, January 14, 2013
Thank you so much for taking time to review your experience online following your stay at our hotel and scoring it with a fantastic 5* rating
It is such a great satisfaction to read that you and your family liked our fantastic location, next to the underground station of Tower Hill as well as being very close to the local attractions, such as the Tower of London or Tower Bridge. I am also really happy that you liked our rich breakfast offer, our restaurant and that you found our hotel to be very quiet as well as being fairly priced.
We look forward to welcoming you and your family back to our property for your future visit in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,920 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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English first
Klang, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 4, 2013

This hotel is value for money.
It's location is good and I can view the Tower Bridge from my room.
It is also very convenient to take the tube at Tower Hill and to the River Cruise terminal with a short 5 mins walk.
The breakfast spread was great and generous with many variety of foods to choose from.
Rooms are clean and spacious and house keeping staffs are efficient in meeting our request. Not forgetting the warm hospitality of the front reception staffs.
Me and my family will surely choose to stay in this hotel when we visit London again.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, January 10, 2013
Thank you very much for this very nice review of our property following your stay.
It is a real pleasure to see that you enjoyed our spacious as well as very clean rooms, our rich breakfast offer and the warm hospitality of our front reception staffs.
I am also very glad to see that our central location, a minutes’ walk away from the Tower Hill station, the Tower Hill Pier and also very close to local attractions such as Tower Bridge was so convenient to you.
We look forward to welcoming you and your family back to the Novotel London Tower Bridge for your next stay in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed January 3, 2013

Rooms were clean and spacious with a toilet separated from the bathroom itself.
The hotel is walking distance from the London Tower Bridge; approximately 10/15 minutes, but you have the view of the tower bridge and the tower of London by just walking out of the street to the park next to Wetherspoon's Pub. (Which offers great breakfast for around GBP 3/5 by the way.)

The metro station "Tower Hill" is situated about a 100 meters/yards from the hotel. The Yellow and Green Line go there directly (a direct connection to Victoria and Westminster).

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, January 10, 2013
Thank you so much for taking time to review your experience online following your stay at the Novotel London Tower and giving us a fantastic 5* rating.
It is with great satisfaction that I see that you liked our excellent location, a minute away from the underground station of Tower Hill as well as being very close to local touristic attractions such as The Tower of London and Tower Bridge. I am also glad to see you liked our spacious, clean rooms with the bathrooms being separated from the toilets.
We look forward to welcoming you back for your future visit in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 26, 2012

Stayed one night just prior to Christmas. Room had view of the Tower and Tower bridge. Room makeup ready for a 3rd guest (our son) with extra allowances of towels, tea, coffee etc. Room very clean and beds comfortable. Staff very courteous. And plolite. Ate breakfast included in the rate which was plentiful and an excellent variety. Hotel location second to none. Tube 2 mins walk away or water taxi 5mins. The tower and bridge are less than 5mins away and a number of reasonably priced restaurants closel by. Also parking 5mins walk away £2.50 for 24hrs in secure well kept car park! Sunday rate only but incredibly cheap!,
Would definitely stay again

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, December 28, 2012
Thank you very much for this very nice review of our property following your stay and I am also very grateful for this excellent 5 star rating.
It is a real pleasure to see that you enjoyed our comfortable rooms, our rich breakfast offer and that our staff was always very courteous as well as polite. I am also very glad to see that our central location, a minutes’ walk away from the Tower Hill station and very close to local attractions such as Tower Bridge was so convenient to you.
We look forward to welcoming you and your family back to the Novotel London Tower Bridge for your next stay in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
131 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed December 25, 2012

There are a few great things about this hotel. First of all, the location is absolutely convenient. Located directly next to the Tower Hill tube station, the commute within London, when staying here, becomes an absolute breeze. Borough Market is just a 10 minute walk across Tower Bridge and the Tower of London is a very short distance from the hotel itself. While walking into Central London may take more than 30 minutes, the District Line pretty much drops you off at all the popular spots, including Knightsbridge and Kensington. The service we received was excellent. All members of staff were very friendly and enthusiastic. The facilities, like with most Novotel hotels, are very modern and clean. However, I must say that the double room we had was a lot smaller than what I'm normally used to. Now, the only gripe I had was the size of the portions for room service. For example, when I ordered an extra bowl of chips, all I got was half a small bowl of fries. Other than that, my stay here was very positive. WIll definitely stay here again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, December 28, 2012
Thank you so much for taking time to review your experience online following your stay at the Novotel London Tower and recommending our hotel so highly.
It is with great satisfaction that I see that you liked our excellent location, a minute away from the underground station of Tower Hill as well as being very close to Borough Market and Tower Bridge. I am also extremely pleased that you liked the modern and clean facilities of our hotel as well as our excellent service provided by our friendly and enthusiastic teams.
We look forward to welcoming you back for your future visit in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed December 23, 2012 via mobile

Stayed Thursday-Sunday. Nice rooms with cool design. Breakfast menu excellent but on the weekend it was crowded with children's so then it was no hit.

The person in the reception where good in the restaurant slow and not service minded.

I rented the Barkley bikes and then it is rather easy to go around London for a cheap fee....

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, December 28, 2012
Thank for choosing the Novotel London Tower Bridge and commenting your stay here on Tripadvisor.
It is a great satisfaction to see that enjoyed our newly renovated executive rooms and appreciating their modern as well as very practical design. I am pleased to see that you had great service from our front office staff and that the location of our hotel, in the heart of the City of London, has been so very convenient to you
We look forward to welcoming you back to our hotel for your next visit in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Tower Bridge

Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Location: United Kingdom > England > London > City of London , London Bridge
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Green Hotel in London
#156 Family Hotel in London
#191 Luxury Hotel in London
#245 Business Hotel in London
#245 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel London Tower Bridge 4*
Number of rooms: 203
Official Description (provided by the hotel):
The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Keepers Lounge bar and kitchen, gym, sauna and steam room. ... more   less 
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Also Known As:
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
London Novotel
Novotel Tower Bridge
Novotel London Tower Bridge England

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