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Novotel London Tower Bridge: Traveler Reviews

4.0 of 5
10 Pepys Street, London EC3N 2NR, England (City of London)
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Novotel London Tower Bridge
Ranked #156 of 1,081 hotels in London
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1,242 reviews from our community

Traveler rating
    526
    548
    127
    28
    13
See reviews for
Families
553
 
Couples
167
 
Solo
67
 
Business
171
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Dublin, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great family hotel”
5 of 5 stars Reviewed November 18, 2012

I spent 3 days in London with my family and really enjoyed the Novotel family room, the great breakfast and the extremely convenient location; and surprisingly very quiet considering such a central location.
The desk and restaurant staff were all very helpful and so nice.
There are plenty of things to do and see walking distance too.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Odile D about Novotel London Tower Bridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review
November 27, 2012
Thank you very much you for taking the time to give us your feedback online following your stay at our hotel.
I am pleased to see that our central, yet very quit location was so convenient to you and your family and that you liked our family room as well as our generous breakfast offer. I am particularly happy to read that our reception and restaurant staff made all the difference by being so nice as well as helpful.
We look forward to welcoming you back to the Novotel London Tower Bridge for your next stay in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great Break”
5 of 5 stars Reviewed November 17, 2012

Stayed at the Novotel First weekend in November 2012 for two nights. Upon checking in was offered a free upgrade room. Room was very nice, clean tidy, with a fantastic shower screen bed was very comfy. Room was cleaned daily with no problems, hotel staff very professional .and friendly .
Would suggest you book the breakfast as it is a buffet style all you can eat and sets you up for the day good value. Also ate in the bar because of late arrival Friday night had fish & chips which was excellent and just what you need after a long journey. Location is very good with Tower Hill tube only a two mintue walk, also great location for Tower of London, Tower Bridge, River Trips, & central London.
When we visit Londonwe plan to stay here again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask 21janet about Novotel London Tower Bridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review
November 27, 2012
Thank for choosing the Novotel London Tower Bridge and commenting your stay here on Tripadvisor and giving us a fantastic 5* rating.
It is a great satisfaction to see that enjoyed our free upgrade to one of our newly renovated executive rooms and that you found the amenities of it so great. I am also glad to see that our central location was very convenient to you and that our staff has always been very professional and friendly.
We look forward to welcoming you back to our hotel for your next visit in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
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Lucerne, Switzerland
Top Contributor
159 reviews 159 reviews
54 hotel reviews
Reviews in 66 cities Reviews in 66 cities
119 helpful votes 119 helpful votes
“Great for business if you have to be in ExCeL”
5 of 5 stars Reviewed November 16, 2012

If you need to attend an event at ExCeL, or Docklands, this is a fantastic place to stay, as the DLR line is right there, and it's well connected to main points of interest in the city as well. Be aware that the area is purely business, so in the night it's close to dead, but it's really quiet and there are a couple of things anyway.

The hotel itself is excellent: very confortable beds, quiet, free wifi, good service at reception and very good breakfast. There is an iron, which I always appreciate!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 12 more reviews by Swissmex for London
Ask Swissmex about Novotel London Tower Bridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review
November 27, 2012
Thank you very much you for taking the time to give us your feedback online following your stay at our hotel.
I am happy see that our you found our property so excellent, licking the comfortable beds, the free Wi-Fi, great breakfast offer and the good service offered by our staff.
We look forward to welcoming you back to the Novotel London Tower Bridge for your next stay in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Overpriced! Unhelpful syaff”
3 of 5 stars Reviewed November 15, 2012 via mobile

Very clean. Location not great.
Plug didn't work in bathroom after asking a few times for someone to look at it and reception saying someone would be up to look at it no one came. Resolved to emptying with a plastic cup in shower. No bath. Had to pay extra for water in room. Kept awake by the sound of trolleys a d running footsteps from upstairs.couldnt understand staff. Breakfast very busy fried egg would have been nice.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask MeeshCB about Novotel London Tower Bridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Weekend stay”
4 of 5 stars Reviewed November 13, 2012

Just back from a long weekend stay at this hotel with my family.

It really was a great base, a bit further out than I would normally stay but with the tube station minutes from the door it wasn't an issue.

The fact that the hotel has recently gone through a refurb makes a big difference, however another plus point was the fact the staff were very good, particularly the front desk.

Would recommend.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask FalkirkMarkyMark about Novotel London Tower Bridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review
November 27, 2012
Thank for choosing the Novotel London Tower Bridge and commenting your stay here on Tripadvisor.
I am pleased to see that you and your family have enjoyed a nice long weekend in our property. It is a great satisfaction to see that our efforts put into our refurbishment have been a success and that our staff, particularly the front office, have be very good, making your stay with us so enjoyable.
We look forward to welcoming you back to our hotel for your next visit in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Novotel London Tower Bridge

Also Known As:
Novotel London Tower Bridge Hotel
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
Novotel London
London Novotel
Novotel Tower Bridge
Novotel London Tower Bridge England
Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Region: United Kingdom > England > London > City of London , London Bridge , Waterloo / South Bank / Southwark , Westminster / Belgravia
Amenities:
Bar/Lounge Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#93 Family Hotels in London
#108 Luxury Hotels in London
#233 Business Hotels in London
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Garden Brasserie restaurant, Pepys Bar, gym, sauna and steam room. ... more   less 
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