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“Great Break” 5 of 5 stars
Review of Novotel London Tower Bridge

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Novotel London Tower Bridge
4.0 of 5 Hotel   |   10 Pepys Street, London EC3N 2NR, England (London Bridge)   |  
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Ranked #246 of 1,063 Hotels in London
GreenLeadersSilver level
Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Great Break”
5 of 5 stars Reviewed November 17, 2012

Stayed at the Novotel First weekend in November 2012 for two nights. Upon checking in was offered a free upgrade room. Room was very nice, clean tidy, with a fantastic shower screen bed was very comfy. Room was cleaned daily with no problems, hotel staff very professional .and friendly .
Would suggest you book the breakfast as it is a buffet style all you can eat and sets you up for the day good value. Also ate in the bar because of late arrival Friday night had fish & chips which was excellent and just what you need after a long journey. Location is very good with Tower Hill tube only a two mintue walk, also great location for Tower of London, Tower Bridge, River Trips, & central London.
When we visit Londonwe plan to stay here again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, November 27, 2012
Thank for choosing the Novotel London Tower Bridge and commenting your stay here on Tripadvisor and giving us a fantastic 5* rating.
It is a great satisfaction to see that enjoyed our free upgrade to one of our newly renovated executive rooms and that you found the amenities of it so great. I am also glad to see that our central location was very convenient to you and that our staff has always been very professional and friendly.
We look forward to welcoming you back to our hotel for your next visit in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
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1,649 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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English first
Lucerne, Switzerland
Top Contributor
163 reviews 163 reviews
54 hotel reviews
Reviews in 71 cities Reviews in 71 cities
146 helpful votes 146 helpful votes
5 of 5 stars Reviewed November 16, 2012

If you need to attend an event at ExCeL, or Docklands, this is a fantastic place to stay, as the DLR line is right there, and it's well connected to main points of interest in the city as well. Be aware that the area is purely business, so in the night it's close to dead, but it's really quiet and there are a couple of things anyway.

The hotel itself is excellent: very confortable beds, quiet, free wifi, good service at reception and very good breakfast. There is an iron, which I always appreciate!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, November 27, 2012
Thank you very much you for taking the time to give us your feedback online following your stay at our hotel.
I am happy see that our you found our property so excellent, licking the comfortable beds, the free Wi-Fi, great breakfast offer and the good service offered by our staff.
We look forward to welcoming you back to the Novotel London Tower Bridge for your next stay in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 15, 2012 via mobile

Very clean. Location not great.
Plug didn't work in bathroom after asking a few times for someone to look at it and reception saying someone would be up to look at it no one came. Resolved to emptying with a plastic cup in shower. No bath. Had to pay extra for water in room. Kept awake by the sound of trolleys a d running footsteps from upstairs.couldnt understand staff. Breakfast very busy fried egg would have been nice.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 13, 2012

Just back from a long weekend stay at this hotel with my family.

It really was a great base, a bit further out than I would normally stay but with the tube station minutes from the door it wasn't an issue.

The fact that the hotel has recently gone through a refurb makes a big difference, however another plus point was the fact the staff were very good, particularly the front desk.

Would recommend.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, November 27, 2012
Thank for choosing the Novotel London Tower Bridge and commenting your stay here on Tripadvisor.
I am pleased to see that you and your family have enjoyed a nice long weekend in our property. It is a great satisfaction to see that our efforts put into our refurbishment have been a success and that our staff, particularly the front office, have be very good, making your stay with us so enjoyable.
We look forward to welcoming you back to our hotel for your next visit in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
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Den Bosch, The Netherlands
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 13, 2012

Stayed in London for one night and wanted a hotel close to Liverpool Street station. With my favourite hotels in that area fully booked, this proved to be a good alternative.

Location is great, just moments away from Tower Hill tube station, and still at easy walking distance from Liverpool Street. Room was of a decent size with all the necessary amenities, but rather bland and generic looking decor. Bathroom not huge but fine with plenty of towels and toiletries for those who need them. WC was in a separate space which was quite cramped. WiFi worked like a charm.

Breakfast was quite a busy, noisy affair, but the food was good and restaurant staff were very attentive.

For longer stays I would opt for a hotel with a little more character and charm, but this was absolutely fine, can't fault it.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, November 27, 2012
Thank you very much you for taking the time to give us your feedback online following your stay at our hotel.
I a particularly glad to read that you can’t fault our property, liking it’s excellent location, a minutes’ walk away from the underground station and all majors attractions as well as our rooms with all their necessary amenities.
We look forward to welcoming you back to the Novotel London Tower Bridge for your next stay in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 12, 2012

We stayed at the Novotel for Remembrance weekend with my husband and parents. We had two executive rooms which I can not fault at all. The staff were helpful & courteous, the rooms were excellent, modern, clean & comfortable. The only critisism that I have is that the breakfasts were advertised at from £15.95 and we would never pay that amount for a breakfast. There is a Wetherspoons just around the corner about 150 yards away and the breakfasts were fantastic and affordable. On the whole this hotel was great and suited our needs. The location was great and quiet on the weekend as it is in the financial district and most shops were closed at the weekend. We also found St Katharine's dock which is near to Tower Bridge and there are quite a few Bistros and the atmosphere is lovely there.

Room Tip: Executive rooms are great, roomy & modern.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, November 27, 2012
Thank for choosing the Novotel London Tower Bridge and commenting your stay here on Tripadvisor.
I am so pleased to see that you liked our property, with its modern, clean as well as confortable rooms and of course our helpful and courteous staff. It is always a satisfaction to read that our central location, close to the Tower Hill underground station as well as to the Tower of London or Tower Bridge was so convenient to you and your family.
We look forward to welcoming you back to our hotel for your next visit in London.
Kind regards, Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 12, 2012

Stayed as a family of 4 adults, and 2 children aged 12 and 3. Our experience of this hotel was excellent. Staff could have not been more helpful, especially when we lost a very special spoon belonging to our 3 year old (althoughit never was found, which isn't surprising amongst all the hundreds of teaspoons) but the staff did try their best, so cannot fault that. Our adjoining rooms were well equipped, clean and very comfortable. Breakfast was excellent too and even if you had to pay the £15.00 pp with all you could eat it was very well worth it. Dishes always being replenished and tables cleared quickly. The position of the hotel was excellent too with the Tube station just 2 minutes away. Also the ferry to Greenwich just a 10 minute walk. All in all an extremely good experience and one I would hope to repeat. Thank you to all the staff at this hotel.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, November 27, 2012
Thank you very much you for taking the time to give us your feedback online following your stay at our hotel.
I am happy to read that your experience in property was so excellent for you and your entire family liking our spacious rooms and our generous breakfast offer. I am also pleased to see that our central location, next Tower Hill underground station or its pier was so very convenient to you. What a satisfaction to read that you want to repeat the experience and of course I will pass on your thanks to our team.
We look forward to welcoming you back to the Novotel London Tower Bridge for your next stay in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Tower Bridge

Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Location: United Kingdom > England > London > London Bridge , Westminster / Belgravia
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Green Hotel in London
#167 Family Hotel in London
#179 Luxury Hotel in London
#224 Business Hotel in London
#251 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London Tower Bridge 4*
Number of rooms: 203
Official Description (provided by the hotel):
The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Keepers Lounge bar and kitchen, gym, sauna and steam room. ... more   less 
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Also Known As:
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
London Novotel
Novotel Tower Bridge
Novotel London Tower Bridge England

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