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“Overpriced! Unhelpful syaff” 3 of 5 stars
Review of Novotel London Tower Bridge

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Novotel London Tower Bridge
4.0 of 5 Hotel   |   10 Pepys Street, London EC3N 2NR, England (London Bridge)   |  
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Ranked #232 of 1,074 Hotels in London
GreenLeadersSilver level
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Overpriced! Unhelpful syaff”
3 of 5 stars Reviewed November 15, 2012 via mobile

Very clean. Location not great.
Plug didn't work in bathroom after asking a few times for someone to look at it and reception saying someone would be up to look at it no one came. Resolved to emptying with a plastic cup in shower. No bath. Had to pay extra for water in room. Kept awake by the sound of trolleys a d running footsteps from upstairs.couldnt understand staff. Breakfast very busy fried egg would have been nice.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,591 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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Falkirk, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 13, 2012

Just back from a long weekend stay at this hotel with my family.

It really was a great base, a bit further out than I would normally stay but with the tube station minutes from the door it wasn't an issue.

The fact that the hotel has recently gone through a refurb makes a big difference, however another plus point was the fact the staff were very good, particularly the front desk.

Would recommend.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, November 27, 2012
Thank for choosing the Novotel London Tower Bridge and commenting your stay here on Tripadvisor.
I am pleased to see that you and your family have enjoyed a nice long weekend in our property. It is a great satisfaction to see that our efforts put into our refurbishment have been a success and that our staff, particularly the front office, have be very good, making your stay with us so enjoyable.
We look forward to welcoming you back to our hotel for your next visit in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Den Bosch, The Netherlands
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 13, 2012

Stayed in London for one night and wanted a hotel close to Liverpool Street station. With my favourite hotels in that area fully booked, this proved to be a good alternative.

Location is great, just moments away from Tower Hill tube station, and still at easy walking distance from Liverpool Street. Room was of a decent size with all the necessary amenities, but rather bland and generic looking decor. Bathroom not huge but fine with plenty of towels and toiletries for those who need them. WC was in a separate space which was quite cramped. WiFi worked like a charm.

Breakfast was quite a busy, noisy affair, but the food was good and restaurant staff were very attentive.

For longer stays I would opt for a hotel with a little more character and charm, but this was absolutely fine, can't fault it.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, November 27, 2012
Thank you very much you for taking the time to give us your feedback online following your stay at our hotel.
I a particularly glad to read that you can’t fault our property, liking it’s excellent location, a minutes’ walk away from the underground station and all majors attractions as well as our rooms with all their necessary amenities.
We look forward to welcoming you back to the Novotel London Tower Bridge for your next stay in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
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Birmingham
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 12, 2012

We stayed at the Novotel for Remembrance weekend with my husband and parents. We had two executive rooms which I can not fault at all. The staff were helpful & courteous, the rooms were excellent, modern, clean & comfortable. The only critisism that I have is that the breakfasts were advertised at from £15.95 and we would never pay that amount for a breakfast. There is a Wetherspoons just around the corner about 150 yards away and the breakfasts were fantastic and affordable. On the whole this hotel was great and suited our needs. The location was great and quiet on the weekend as it is in the financial district and most shops were closed at the weekend. We also found St Katharine's dock which is near to Tower Bridge and there are quite a few Bistros and the atmosphere is lovely there.

Room Tip: Executive rooms are great, roomy & modern.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, November 27, 2012
Thank for choosing the Novotel London Tower Bridge and commenting your stay here on Tripadvisor.
I am so pleased to see that you liked our property, with its modern, clean as well as confortable rooms and of course our helpful and courteous staff. It is always a satisfaction to read that our central location, close to the Tower Hill underground station as well as to the Tower of London or Tower Bridge was so convenient to you and your family.
We look forward to welcoming you back to our hotel for your next visit in London.
Kind regards, Kind regards,
Christophe Pfeilstücker, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 12, 2012

Stayed as a family of 4 adults, and 2 children aged 12 and 3. Our experience of this hotel was excellent. Staff could have not been more helpful, especially when we lost a very special spoon belonging to our 3 year old (althoughit never was found, which isn't surprising amongst all the hundreds of teaspoons) but the staff did try their best, so cannot fault that. Our adjoining rooms were well equipped, clean and very comfortable. Breakfast was excellent too and even if you had to pay the £15.00 pp with all you could eat it was very well worth it. Dishes always being replenished and tables cleared quickly. The position of the hotel was excellent too with the Tube station just 2 minutes away. Also the ferry to Greenwich just a 10 minute walk. All in all an extremely good experience and one I would hope to repeat. Thank you to all the staff at this hotel.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, November 27, 2012
Thank you very much you for taking the time to give us your feedback online following your stay at our hotel.
I am happy to read that your experience in property was so excellent for you and your entire family liking our spacious rooms and our generous breakfast offer. I am also pleased to see that our central location, next Tower Hill underground station or its pier was so very convenient to you. What a satisfaction to read that you want to repeat the experience and of course I will pass on your thanks to our team.
We look forward to welcoming you back to the Novotel London Tower Bridge for your next stay in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 12, 2012

My boyfriend had a business trip to London during the Paralympics this past summer,so I decided to tag along. The brazilian team were staying at the same hotel! We stayed at the Novotel since it was close to my boyfriend's work. Anyway, the service at the hotel was good. However, I do like having access to Wi-Fi and didn't get any since you had to pay for it prior to using it. You would have to go downstairs and check on the lobby computer. The bathroom was nice and had a comfy bed. I did like the location of the hotel, of course when I didn't get lost of the streets of London.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, November 27, 2012
Thank for choosing the Novotel London Tower Bridge and commenting your stay here on Tripadvisor.
I am glad to see you liked our convenient location, our comfortable rooms with their nice bathrooms and our free business centre. I am sure; you will be pleased to hear, that since the beginning of this month we do offer free Wi-Fi in our all of our hotel.
We look forward to welcoming you back to our hotel for your next visit in London.
Kind regards, Kind regards,
Christophe Pfeilstücker, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
326 reviews 326 reviews
82 hotel reviews
Reviews in 103 cities Reviews in 103 cities
538 helpful votes 538 helpful votes
2 of 5 stars Reviewed November 11, 2012

This has been a mega disappointment even for a 4-star, or perhaps I should say, especially for a 4-star property. First the pluses: just around the corner from Tower Hill Station, reachable by both Circle and District lines and right in front of Tower of London, the river and the Tower Bridge. That's about where the positives end. Unfriendly, rather clueless service, no offer of any assistance with anything at all, be it which way is the lift, or re any maps or things in the area. When one asks for advice, it is impossible to get any decent help with anything, including how to get places, so get on google maps down in the foyer, you will have better luck as I was led down the proverbial "garden path" by one of the annoyed looking reception staff. The front desk seems constantly understaffed, most of the time there only 2 people and lines of people checking in or out. Simple request of an umbrella when it was pouring down with rain was a 20min exercise in waiting time as lines built.

I was first put in room 725 which was horrible freezing little hole, unrenovated and with most horrid soft ancient bed I have had the misfortune to sleep in in the last 10 years. You could feel the content of it and it bent under normal weight to the point where my back was wrecked after only 1 night in it. Pillows horrid lumps of synthetic something and no choices given of anything else. The bathroom had fixtures circa 1972 even with manual bath plug and rusted shower head, and it stunk of moisture damage and sewerage! The heater in the room (a manual aircon type control) simply did not work, so after a freezing sleepless night I was moved to another room the next day. Bruno on the front desk, perhaps the only friendly person there, was extremely apologetic, and when I said if he knows that the rooms are this inadequate and old, why are they putting full paying guests into them (I booked through hotel website), he just apologised, said he was aware of it but they were fully booked and would move me the next day. So for the following 2 nights they put me in room 328, "with free upgrade", I assume that means that the bed is more modern and does not bend to the floor, making squeaky noises that wake up one at night and heating instead of freezing to death - so I advise you to demand this "upgrade" as of right. Housekeeping was very ordinary also, in the "upgraded room", in 2 nights I stayed there noone put any shampoo or conditioner though it was present in the "freezer" of the room I first was put in, Nepresso machine did not work, and the tea was not replaced from the day before. They are all small things but annoying considering how much one pays here per night.

I was relocated to shower only room and it did not drain, the sink also filled up to half when one has water running for any period of time and did not drain for a very long time. The internet though complimentary is extremely slow wishing you to throw your Notebook Air out of the window out of frustration - it is that bad. The room service staff very friendly and helpful, chicken ceasar salad, average but edible, but club sandwich ordered with brown bread, and confirmed as such, came as a white bread soggy creation, barely edible. If you are starving and have little time, walk a little towards Fenchurch station down the road which has some decent pubs and places to eat as well as the usual modern day fixtures in cafes etc. Will not stay here again, not even for 170 pounds that it cost me to stay here. Surely there are 3-star establishments cheaper and better out there that are better value, this is definitely not a 4 star worthy stay.

Room Tip: Stay away from the old poor functioning 7th floor room, Rm 238 faces onto quiet courtyard with nice...
See more room tips
  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLTB, Manager at Novotel London Tower Bridge, responded to this review, November 27, 2012
Thank you very much you for taking the time to give us your feedback online following your stay at our hotel.
I would like to thak you for this long and very detailed review. We will look into the different points you have mentioned and will do our outmost to make sure to prevent any future disappointments or occurrence.
We hope we will be able to welcome you back to the Novotel London Tower Bridge for a future stay in London.
Kind regards,
Christophe Pfeilstücker, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Tower Bridge

Address: 10 Pepys Street, London EC3N 2NR, England
Phone Number:
Location: United Kingdom > England > London > London Bridge , Waterloo / South Bank / Southwark , Westminster / Belgravia
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Green Hotel in London
#154 Family Hotel in London
#171 Luxury Hotel in London
#221 Romantic Hotel in London
#231 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Novotel London Tower Bridge 4*
Official Description (provided by the hotel):
The Novotel London Tower Bridge is located in the City of London. Offering 6 meeting rooms and WiFi internet access for business travellers, the hotel is also a superb base for those on holiday in London. Situated opposite the Tower of London on the Thames close to Tower Bridge and St Pauls Cathedral. Take a short tube ride to the London Eye, Tate Modern, Millennium Bridge or the West End theatre and shopping areas. The hotel has Garden Brasserie restaurant, Pepys Bar, gym, sauna and steam room. ... more   less 
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Also Known As:
Novotel London Tower Bridge Hotel London
Novotel London Hotel Bridge
London Novotel
Novotel Tower Bridge
Novotel London Tower Bridge England

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