Details: We paid $153/night on priceline for a 5 night stay. We also got two additional rooms at the same rate for a single night for some friends.
Service: Mixed results. The Good: A member of the concierge staff recommended The Guinea Grill on Bruton Place to celebrate our anniversary. Great place, just as described by concierge. Another member of the concierge staff booked our car back to LHR with no trouble. Luggage was promptly delivered to the room. I spilled soda on the duvet cover and housekeeping immediately changed the bedding.
The bad: Unfortunately, one of the staff members at the concierge desk gave us directions to an antique center that had been closed for 4-5 months. He whipped out one of those glossy, touristy maps (you know, the ones that show Ripley's, Hard Rock and the like) and circled the Antique Center location. This same guy gave us directions to a pub for lunch that was closed. Not the level of expertise I expect from a concierge at a 5 star hotel.
The Rooms: We got what we paid for - a guest room with a queen sized bed. The room had ample closet space. The bedroom was large by London standards, with a view of the generator. The bathroom was huge and beautiful, but it was the shower we fell in love with.
One of the other rooms I had booked (also through priceline) for some friends turned out to be an upgraded superior. It was so large that the King sized bed was dwarfed by the room. The decor had a bit more character than the standard guest room. It had a pleasant view, but the bathroom was smaller and didn't have the same magnificent shower head that ours did.
Other facilities: We had at breakfast one morning at Le P'tit Cafe, which was good. I used the business center for internet on two occasions (3 pounds per 15 minute session).
Good: Location, bathroom & price!
Bad: Overpriced in-room internet options.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.