My partner and I stayed at Grosvenor House for a romantic break over Christmas. He chose this hotel as a surprise so our hopes were very high. Check in was fine and the staff were helpful. As we made our way to the room we couldn't help but notice an unpleasant smell throughout the corridors but we put it down to the age of the building. As we got settled into our room, however, we found some underwear from the previous occupants still in the wardrobe, hair in the bath and plughole and no cups with the tea/coffee making facilities. We also found that the bottom of the bath was chipped and the shower head was broken. Before we even had a chance to phone down to services, a member of staff tried to enter our room twice and walked away without a word when we tried to ask if we could help her with anything. After phoning services about the aforementioned issues, the same member of staff came to our room, took it upon herself to rearrange things in the room and left, without an apology, saying that somebody else would be up to deal with it. The room was eventually cleaned. Since our stay, I have written to Grosvenor House about our stay and i'm yet to receive a reply. We have just this weekend stayed in another hotel which cost less that 10% of what we paid at Grosvenor House and found it to be a much more enjoyable stay.
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- Also Known As:
- Jw Marriott London
- Grosvenor Hotel Jw Marriott
- Marriott London
- London Marriott
- Grosvenor House, A JW Marriott Hotel London, England