We booked a room using our Marriott Reward points for a weekend break in London with high expectations having stayed in JWM resorts in the US, only to be left more than a little disappointed. On arrival we were allocated a high floor room with a view/king bed by a charming member of staff who advised us that our room was currently being prepared, so if we checked our bags he would ensure they were delivered to our room whilst we were out. Upon our return we were given the keys to a second floor room, which actually turned out to be a huge room on a corner, but not with what you 'd call a view. And no bags had been delivered to our room.
The room was actually ok, huge comfortable bed, dressing room and large bathroom, robes, slippers - but its unforgivable to neglect to restock milk, which left us with no milk for a cup of tea.
Bell boy duly appeared 5 minutes later not with a jug of fresh milk but those awful jiggers.
Had a late night snack in the lounge bar which was very good with good service.
Woke late after a good nights undisturbed sleep to find no Sunday newspaper had been delivered, that had been ordered at check in.
Good points- large comfortable room, hotel in a good location opposite Hyde Park on Park Lane
Not so good- lacks the required attention to detail expected of a hotel in this category .
Would I stay again- no, it failed to wow, so I would probably try somewhere else.
- Also Known As:
- Jw Marriott London
- Grosvenor Hotel Jw Marriott
- Marriott London
- London Marriott
- Grosvenor House, A JW Marriott Hotel London, England
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