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“Excellent location and professional but friendly service” 5 of 5 stars
Review of Grosvenor House, A JW Marriott Hotel

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Grosvenor House, A JW Marriott Hotel
5.0 of 5 Hotel   |   Park Lane, London W1K 7TN , England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #206 of 1,065 Hotels in London
Spain
Senior Contributor
46 reviews 46 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
“Excellent location and professional but friendly service”
5 of 5 stars Reviewed July 31, 2011 via mobile

This was my first stay and would certainly return again if I were visting central Lonson on business or even for a long weekend. Ther rooms are ample in size, clean and well maintained and the staff in general are very helpful and professional.
Certainly well worth considering for a stay in London and ideal base for shopping and sightseeing!

  • Stayed February 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,529 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (300)
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Peterborough
Top Contributor
66 reviews 66 reviews
44 hotel reviews
Reviews in 36 cities Reviews in 36 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed July 31, 2011

Stayed at Grosvenor House for one night and it was an absolute pleasure from the moment we arrived until we left. The doorman quicky organised our car to be parked and then we checked 3 hours earlier than the check in time. Our allocated room was not ready so they offered us a free upgrade to a suite which was a smoking room. We are both very anti smoking so asked to be shown the room before making a decision. A lovely girl from Guest Relations showed us to the room which was fab and we did not detect any traces of smoke so agreed to take the room.

They arranged for our luggage to be taken to the room whilst we headed to Shaftesbury Avenue and got on with our weekend!

The suite was lovely with a fabulous huge bed and luxury linen. Beautiful soft furnishings and elegant furniture made us feel very special.

The staff at this hotel are all extremely friendly and efficient in all areas of this hotel. They certainly go all out to make sure their guests enjoy their stay and boy - is this hotel busy! Full of overseas visitors and a few english whilst we were there and staff on hand to assist with enquiries.

A great hotel in a good location. Definitely recommend this hotel and want to come back very soon!

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Florianopolis, SC
1 review
5 of 5 stars Reviewed July 30, 2011

Five nights at Grosvenor House, nice and clean bedroom, attentive staff, specially front desk. Package included breakfast buffet style, good variety and quantity. Near tube station Marble Arch and near Oxford St., Hyde Park... Would recommend and visit again!

Stayed March 2011, traveled with family
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Swindon, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 29, 2011

Excellent hotel for that special weekend away. Although I'd visited the capital many times with work etc, I'd never done the 'touristy bit' and so I decided to treat my wife and son to a relaxing Christmas break and splashed out on the Grosvenor House as part of a Theatre / City break. Situation is perfect for sightseeing, shopping or a just walk in the Park.
The Grosvenor is a lovely place to stay, well appointed, upper class for sure, but very relaxing and with all the facilities you could wish for. The rooms are large and comfortable but be careful. I'd asked for a room opposite Hyde Park, for the view, but found it a bit noisy, so after one night I asked for a quiet room and was pleased to see that when we arrived back from an afternoon out, we had been moved to an inside room. Not much of a view, but a more peaceful night.
The breakfast is the usual quality hotel fare, all well cooked and with a vast array that is just too tempting. I don't usually eat a large breakfast, but the food just will not be ignored.
The staff were all very helpful and polite, the room change was handled superbly, they even moved our clothes and stuff whilst we were out, without being asked. Nice touch.
Without doubt, the Grosvenor is expensive, but with a bit of browsing, deals are available and we felt that the hotel was well worth the price we paid. The drink prices in the Red Bar are quite steep, as is the norm in a hotel of this calibre, however, there is a great pub just a few yards from the hotels 'back door' where prices are more moderate and they serve good English beer.
We didn't get around to sampling all the choices of eateries in the hotel, but did have a wonderful evening in the Steakhouse. The food is truly memorable and although expensive, we thought the whole evening well worth it. Try the 'on the bone' Rib Eye but bring a good appetite with you.
So, a lovely classy hotel, but at a premium price. Worth saving up for though.
If I ever do win the lottery, I may well take one of the private suites on the upper floors !

Room Tip: Some rooms on can be a bit noisy, if this is a problem, ask for a quiet room.
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  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cleveland, TN
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 29, 2011

This was our second visit to this hotel. We were there 2 years ago and it was the same wonderful stay. It is close to the tube and a wonderful neighborhood, Mayfair, to walk around and across the street from Hyde Park. The hotel room was clean and comfortable and breakfast included in our stay was plentiful and delicious.
I would certainly come back again,

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Harrogate, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 27, 2011

Kind ,helpful ,caring and attentive staff from the minute you arrive at the front door.
Rooms spacious and comfortable.Steakhouse restaurant a must to visit -excellent staff & fantastic food-don't miss the cheesecake.Great breakfasts..Love the reception area-so much space,always looks and smells beautiful.Will certainly go back.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 25, 2011

I found this hotel to be clean, welcoming, spacious, and well-located. I arrived early in the morning and the friendly front-desk staff worked to find a room for me to check into early, and after a quick breakfast, a room was prepared. It was far larger than I expected from a European hotel, and when I had issues with the ethernet cable in the room, a new one was brought up within minutes of calling the front desk. The concierge was also helpful, providing restaurant and taxi/tube tips along with friendly conversation. As far as the room goes, the bed was 'sleepable' but nothing special, and the shower and bathroom amenities were pretty nice. The hotel is located across the street from Hyde Park, near multiple tube stops and has several dining options inside and nearby. I thought my room had a smell to it - not a bad smell, but some sort of scent, which I found a bit odd. Other than that, the hotel was a great place to stay and I'd definitely consider returning.

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grosvenor House, A JW Marriott Hotel

Address: Park Lane, London W1K 7TN , England
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#139 Romantic Hotel in London
#140 Business Hotel in London
#147 Luxury Hotel in London
#157 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 494
Reservation Options:
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Grosvenor House, A JW Marriott Hotel London, England

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