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“In the right place” 5 of 5 stars
Review of Ibis London Euston St Pancras

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Ibis London Euston St Pancras
3.0 of 5 Hotel   |   3 Cardington Street, London NW1 2LW, England (Camden / Primrose Hill)   |  
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Ranked #308 of 1,073 hotels in London
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3,245 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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English first
Sheffield, United Kingdom
2 reviews
5 of 5 stars Reviewed October 1, 2013

The hotel was spotlessly clean, even in the Lifts and the staff could not have been more helpful, nothing too much trouble.
The rooms were a fair size for central London, very well laid out, with comfortable beds. Small bathroom, but good poweful shower and a mirror that de-misted instantly.
Breakfast was extremely good, with plenty of choice both hot and cold and constantly replenished. Although very busy, tables were cleared quickly and efficiently.

Room Tip: The ones overlooking the Park had the best view, but we weren't there for the view from the room...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, October 6, 2013
Thank you very much for your kind comments. We hope that you will be back soon. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Top Contributor
69 reviews 69 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed September 30, 2013

When booking this hotel on the website it said the renovations would be complete by the time we stayed there it was not so it was extremely noisy with very loud drilling from 8am and general mess and scaffolding in the lobby. Other than that it is your standard style Ibis brand hotel clean and functional. Good location for the tube, Euston, St Pancreas etc

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, October 6, 2013
Thank you for your feedback. Our refurbishment has come to an end, however, it seems that you have experienced the putting right of some of the items on the snagging list, for which I am very sorry. But they had to be done as we want our new public area to look its very best for our guests. Kind regards
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São Paulo, São Paulo, Brazil
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 30, 2013

very good value well located very good breakfast very clean friendly staff comfortable beds nice shower and tubvery good value well located very good breakfast very clean friendly staff comfortable beds nice shower and tub

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, October 6, 2013
Thank you very much for your review and kind comments. We look forward to welcoming you back. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 30, 2013

I have stayed at this hotel many times and I am a fan of the no nonsense Ibis brand. The hotel has been substantially upgraded in terms of the communal areas since I stayed there last and this is a big improvement. Modern reception area , nicer bar environment. All good. Room clean and usual ibis standard. The downside was the restaurant. What a shambles. I was attended to promptly enough and the waitress was friendly and polite. I have no problem there. The problem came when I waited 25 minutes for the meal to arrive and when it did it was the wrong one. I ordered steak. They brought salmon. I then waited another 20+ minutes and finally, tired of waiting I went in search of my dinner. I found it sat on the bar. It was cold and overcooked (I asked for medium rare and it was very well done. I said I didn't want it .There was some tapping on the computer screen to void my order and that was that. No apology or explanation. I left the restaurant at about 10 pm having had no dinner. So thanks for that! Would I use the hotel again. Of course. Would I use the restaurant. You must be joking. Avoid it at all costs.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, October 6, 2013
Thank you very much for your feedback. I would be grateful if you would contact me on 020 7388 7777 so that I may apologise to you personally for the poor service you experienced in the kitchen on this occasion. Kind regards
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Chicago, Illinois
Top Contributor
56 reviews 56 reviews
31 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 27, 2013

Stayed there after staying at another Ibis in Shepherd's Bush. There was work going on so the lobby was not welcoming. The floor I was on was probably part of the to-be-revamped zone as the corridor and room looked like they had seen many travelers. Everything clean otherwise and convenient location - 5 minutes between my room and the train to the North of England!

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, September 28, 2013
Thank you for your feedback. I am pleased to be able to share that the refurbishment you are referring to was completed back in August. Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 27, 2013

As you walk into the hotel it greets you with a very modern reception area, has a nice little bar and restaurant area. This is probably as far as the modern feeling gets, corridors and rooms are quite plain. In saying that the beds were very comfortable, bathroom was nice and the hotel is very close to the tube and Camden area, would visit again:)

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, September 28, 2013
Thank you for your feedback. Glad to see that you would stay again! Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ibis London Euston St Pancras

Address: 3 Cardington Street, London NW1 2LW, England
Phone Number:
Location: United Kingdom > England > London > Camden / Primrose Hill , Euston / Kings Cross /St Pancras , Marylebone , Paddington / Maida Vale , Regent's Park / Kings Cross
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#258 Romantic Hotel in London
#269 Family Hotel in London
#296 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ibis London Euston St Pancras 3*
Official Description (provided by the hotel):
The ibis London Euston hotel is located a few steps from Euston railway and underground stations, close to the shopping district of Oxford and Bond Streets and the central business district. Easy walking distance to the British Museum, the British Library and Regent's Park. 10 Minutes walk from the Eurostar terminal, the hotel is ideal for weekend stays, featuring 380 air-cooled bedrooms, a restaurant, a bar serving snacks 24 hours 7 days, private undercover parking and two meeting rooms. Business guests will appreciate use of FREE wireless Internet access. ... more   less 
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Also Known As:
Ibis London Euston St Pancras Hotel London
Euston Ibis London
London Ibis Hotel Euston
Accor London Euston St Pancras
Ibis Hotel London
Ibis Euston
Ibis London Euston St Pancras England

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