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“Good location but put off by the noisy renovation work.” 3 of 5 stars
Review of Ibis London Euston St Pancras

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Ibis London Euston St Pancras
3.0 of 5 Hotel   |   3 Cardington Street, London NW1 2LW, England (Camden / Primrose Hill)   |  
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Ranked #341 of 1,065 Hotels in London
Aberdeen, United Kingdom
Top Contributor
75 reviews 75 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
51 helpful votes 51 helpful votes
“Good location but put off by the noisy renovation work.”
3 of 5 stars Reviewed September 30, 2013

When booking this hotel on the website it said the renovations would be complete by the time we stayed there it was not so it was extremely noisy with very loud drilling from 8am and general mess and scaffolding in the lobby. Other than that it is your standard style Ibis brand hotel clean and functional. Good location for the tube, Euston, St Pancreas etc

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, October 6, 2013
Thank you for your feedback. Our refurbishment has come to an end, however, it seems that you have experienced the putting right of some of the items on the snagging list, for which I am very sorry. But they had to be done as we want our new public area to look its very best for our guests. Kind regards
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3,631 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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São Paulo, São Paulo, Brazil
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 30, 2013

very good value well located very good breakfast very clean friendly staff comfortable beds nice shower and tubvery good value well located very good breakfast very clean friendly staff comfortable beds nice shower and tub

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, October 6, 2013
Thank you very much for your review and kind comments. We look forward to welcoming you back. Kind regards
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manchester
Top Contributor
52 reviews 52 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 30, 2013

I have stayed at this hotel many times and I am a fan of the no nonsense Ibis brand. The hotel has been substantially upgraded in terms of the communal areas since I stayed there last and this is a big improvement. Modern reception area , nicer bar environment. All good. Room clean and usual ibis standard. The downside was the restaurant. What a shambles. I was attended to promptly enough and the waitress was friendly and polite. I have no problem there. The problem came when I waited 25 minutes for the meal to arrive and when it did it was the wrong one. I ordered steak. They brought salmon. I then waited another 20+ minutes and finally, tired of waiting I went in search of my dinner. I found it sat on the bar. It was cold and overcooked (I asked for medium rare and it was very well done. I said I didn't want it .There was some tapping on the computer screen to void my order and that was that. No apology or explanation. I left the restaurant at about 10 pm having had no dinner. So thanks for that! Would I use the hotel again. Of course. Would I use the restaurant. You must be joking. Avoid it at all costs.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, October 6, 2013
Thank you very much for your feedback. I would be grateful if you would contact me on 020 7388 7777 so that I may apologise to you personally for the poor service you experienced in the kitchen on this occasion. Kind regards
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Chicago, Illinois
Top Contributor
66 reviews 66 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 27, 2013

Stayed there after staying at another Ibis in Shepherd's Bush. There was work going on so the lobby was not welcoming. The floor I was on was probably part of the to-be-revamped zone as the corridor and room looked like they had seen many travelers. Everything clean otherwise and convenient location - 5 minutes between my room and the train to the North of England!

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, September 28, 2013
Thank you for your feedback. I am pleased to be able to share that the refurbishment you are referring to was completed back in August. Kind regards
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Paris, France
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 27, 2013

As you walk into the hotel it greets you with a very modern reception area, has a nice little bar and restaurant area. This is probably as far as the modern feeling gets, corridors and rooms are quite plain. In saying that the beds were very comfortable, bathroom was nice and the hotel is very close to the tube and Camden area, would visit again:)

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, September 28, 2013
Thank you for your feedback. Glad to see that you would stay again! Kind regards
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Colne, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 26, 2013

Stayed here for business, the hotel is very close to Euston station so 5 mins off the train and I was checking in. The reception is newly refurbished and very modern and stylish. I think they blew the budget because the rooms were a bit dated; they were clean but could do with updating. My main complaint was the room heating which I couldn't control, went to bed cold and woke up in a sauna!
Food was average - but no complaints. There was a lot of noise from the trains which if I went back to the hotel would prompt me to ask for a quiet room.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, September 28, 2013
Thank you for your feedback. We hope that you will return to stay with us! Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
476 reviews 476 reviews
164 hotel reviews
Reviews in 200 cities Reviews in 200 cities
211 helpful votes 211 helpful votes
3 of 5 stars Reviewed September 26, 2013

Well located next to Euston Station,good for Eurostar as well.
But why are budget hotels so dear.£137. For a room ,no breakfast.Reception staff disinterested.
Corridors and corridors of rooms,vast,depressing hotel.
Reception area too large,staff too far away to greet people on arrival.
Only use for essential stays to go Eurostar or get early trains

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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magnus A, Manager at Ibis London Euston St Pancras, responded to this review, September 28, 2013
Thank you for your feedback. I am pleased to see that you had a good night's sleep. Please check our website ibishotels.com for our promotion rates and advance purchase deals. I do hope that you will return to the ibis London Euston! Kind regards
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Additional Information about Ibis London Euston St Pancras

Address: 3 Cardington Street, London NW1 2LW, England
Phone Number:
Location: United Kingdom > England > London > Camden / Primrose Hill , Euston / Kings Cross /St Pancras , Marylebone , Paddington / Maida Vale , Regent's Park / Kings Cross
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#262 Family Hotel in London
#266 Romantic Hotel in London
#316 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ibis London Euston St Pancras 3*
Number of rooms: 380
Official Description (provided by the hotel):
The ibis London Euston hotel is located a few steps from Euston railway and underground stations, close to the shopping district of Oxford and Bond Streets and the central business district. Easy walking distance to the British Museum, the British Library and Regent's Park. 10 Minutes walk from the Eurostar terminal, the hotel is ideal for weekend stays, featuring 380 air-cooled bedrooms, a restaurant, a bar serving snacks 24 hours 7 days, private undercover parking and two meeting rooms. Business guests will appreciate use of FREE wireless Internet access. ... more   less 
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Also Known As:
Ibis London Euston St Pancras Hotel London
Euston Ibis London
London Ibis Hotel Euston
Accor London Euston St Pancras
Ibis Hotel London
Ibis Euston
Ibis London Euston St Pancras England

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