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“Better than last time!” 4 of 5 stars
Review of Holiday Inn Oxford Circus

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Holiday Inn Oxford Circus
3.5 of 5 Hotel   |   57-59 Welbeck Street, London W1G 9BL, England (Marylebone)   |  
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Ranked #586 of 1,073 hotels in London
Ballymena, United Kingdom
Senior Contributor
47 reviews 47 reviews
39 hotel reviews
Reviews in 29 cities Reviews in 29 cities
12 helpful votes 12 helpful votes
“Better than last time!”
4 of 5 stars Reviewed October 17, 2013

Only 1 girl at reception was nice, the rest need completely retrained as they are so rude!! Concierge, why bother having them as they watched me struggle up the steps with case and laptop case! Thankfully my room was good, looked like it had been recently refurbished, very clean with shower over bath. Breakfast very busy but kept well stocked and food has definitely improved since last year. Excellent location hence the price!

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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549 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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1 review
1 of 5 stars Reviewed October 14, 2013

This is the worst holiday Inn I've ever stay in.The price is very high for the smallest room I ever see. We ask for a twin bed room and they gave us one double and small room. The people in the front desk doesn't care about this and they answer in a rude way.
The internet is super expensive and the people at the front desk doesn't even now how to use it. The bathroom is very small and the water flows out of the shower while you are in. The shower gel was empty on the first day and we had to ask them to fill it. That's not the definition of a 4 stars hotel. Terrible experience!

Stayed October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Oxford Circus, responded to this review, October 29, 2013
Dear Veronica B,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room layout prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 12, 2013

The room was too small and average furniture , I paid 300 pound for deluxe room which was by far over priced. The only advantage was the location very close to Oxford street. The breakfast was average with limited varieties .

Room Tip: There is no good rooms
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  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Oxford Circus, responded to this review, October 28, 2013
Dear harb_hany,

Thank you for your recent comments about our Hotel. I am glad to read you like our location. Please accept my apologies for falling short of your expectations due to the room and rates. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations as well as competitive rates to the area. Your comments will be passed to the appropriate department. We always welcome opportunity to improve. Hope to see you again soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
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London
1 review
4 of 5 stars Reviewed October 8, 2013

Perfect stay except for the rude concierge who did not even offer to help with a last minute booking for a show or to hail a cab because it was rush hour!
This is a silly review that needs to be at least 200 characters! waste of time


  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Wight
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 26, 2013

This hotel is very good, great location, modern, clean and has good facilities. If there was a slight niggle, it was that the door in the corridor (I was in room 478) banged really loudly every time someone went through it; a slow closer would solve the problem.

Having said that I would stay here again and recommend it to anyone.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
67 reviews 67 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 24, 2013

Having had previous poor experiences in this hotel, I was slightly apprehensive.
Straightforward check in process. Very friendly customer service from room service. The late night order to room service was fulfilled for hot food .
Had a perfect night's sleep during my stay.
Breakfast was always not very amazing . There was a reasonable selection of items.
Check out was very simple and painless.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Oxford Circus, responded to this review, October 10, 2013
Dear Niviksters,

Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service and of the hotel. However, I am sorry that our breakfast did not live up to your expectations. Please accept our sincere apologies for any inconvenience it may have caused you. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 20, 2013 via mobile

After reading all the reviews below I don't understand most of the complains. This is not a five stars hotel, like you know. BUT, it's a great value for your money. Room is always clean, bathroom is very clean which is most importent. Staff in the front desk are very helpful, they were always happy to help and assist with anything. We stayed here for 6 nights now and we'll come back for sure.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Oxford Circus

Address: 57-59 Welbeck Street, London W1G 9BL, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #586 of 1,073 hotels in London
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Holiday Inn Oxford Circus 3.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn London Oxford Circus hotel which is located in a quiet Edwardian terrace in Marylebone, just 2 minutes walk from London's famous Oxford Street. The Holiday Inn London-Oxford Circus is ideally suited for both business and pleasure travellers. Centrally situated, London's historic and famous attractions are all within walking or a short distance to the hotel. These are Theatreland, Harley Street, West End Shopping including Debenhams, Selfridges, Harrods and Bond Street; Hyde Park, Buckingham Palace, Trafalgar Square, Piccadilly Circus, Madame Tussauds Lords Cricket Ground, The British Museum, London Eye Nearest underground station is Bond Street on the Central and Jubilee lines, within 2 minutes walk from the hotel. Oxford Circus underground station on the Bakerloo and Victoria lines is just under 10 minutes walk.Please note that all rooms are for a maximum of 2 people. If interested in family rooms please make sure it says maximum 4 people. All rooms have air-conditioning. Internet access, WiFi, playstation games, voicemail and modem points.Hotel is in congestion charging zone. ... more   less 
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Also Known As:
Holiday Inn Oxford Circus Hotel London
Oxford Circus Holiday Inn
London Holiday Inn
Holiday Inn London
Holiday Inn Oxford Circus London, England

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