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“Centeral, convient & comfortable” 4 of 5 stars
Review of Holiday Inn Oxford Circus

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Holiday Inn Oxford Circus
3.5 of 5 Hotel   |   57-59 Welbeck Street, London W1G 9BL, England (Marylebone)   |  
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Ranked #560 of 1,052 Hotels in London
Nagpur, India
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Centeral, convient & comfortable”
4 of 5 stars Reviewed July 14, 2013

My Wife & I have stayed at this hotel twice. Its centrally located (2 min walk to the Tube) & like my wife if you're into shopping till you drop - this is the ideal place to stay as its just one lane down from Oxford Street (Behind Debenhams Store).
We took that package that includes breakfast - which is is SUPERB!! Ham, Bacon, Sausages, Eggs to order, lots of fruit & fruit juice. The staff here is very friendly & helpful...The concierge a 60 year old gentleman was really helpful ( but be warned - do not interrupt him when he is guiding someone else) wait patiently & he might just give you some real good advise.

Likes -
Central location
Clean rooms
Tea Coffee maker in room

Dislike -
Very Limited Cable TV channels
You can sometimes hear the subway trains below the building
Security Deposit if you're an Indian...(Some silly twit tried to steal a TV once - we were told by the staff later)

BottomLine -
If you're not to picky about fancy views & need a good budget hotel to saty in... this is a great hotel.

Room Tip: Choose a room on the fourth floor or you might just have an obstructed view...
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMELROSE, General Manager at Holiday Inn Oxford Circus, responded to this review, July 23, 2013
Dear Parheez

Thank you for your very kind review of your recent stay. I was really pleased to read how much you enjoyed our breakfast , the service provided by our staff and our great location. However, I must admit I was quite disappointed and to a degree concerned about your comments regarding the security deposit taken on arrival. I would like to assure you ALL our guests responsible for the settlement of their invoices are asked for a payment guarantee on check in and this is irrelevant of what country they are from. This is a standard procedure for most hotels.

Once again thank you for your feedback.

Yours sincerely

D.Melrose
General Manager
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732 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 13, 2013 via mobile

We stayed as a couple for 2 nights in July. Room was fairly clean & hotel was conveniently located about 5 minutes walk from Bond Street tube station at Oxford Street. Breakfast was good & comprehensive. This hotel was picked by my travel agent at a reasonable price. However, when I asked for an extension to stay for the third night & quoted at GBP 279 per night. I was shocked as it is more expensive than the price quoted by Crowne Plaza - The City, which is a higher grade hotel.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMELROSE, General Manager at Holiday Inn Oxford Circus, responded to this review, July 23, 2013
Dear DavieOng

Thank you for your review. I am very pleased to read you generally enjoyed your recent stay and specially our breakfast and location. I am sorry you found the extra night a bit expensive. I believe the reason for the high rate was caused by a very high demand for that particular night and having a very limited availability of bedrooms.

Once again, thank you for your review and we hope to welcome you back soon.

Yours sincerely

D.Melrose
General Manager
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Ghent, Belgium
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 12, 2013

It's the third time I stayed in this hotel. Location is super, right n the centre of London, yet in a very calm street. Charmant entrance, reception staff very efficient and friendly, rooms super and very clean. Love the possibility of making coffee or tea in the room (and the biscuits too :-)). Breakfast: very good food, staff very attent to clean tables or take away the plates, wide assortiment of warm and cold dishes, fresh fruit and yoghurts, ... Good value for money! I surely return!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMELROSE, General Manager at Holiday Inn Oxford Circus, responded to this review, July 23, 2013
Dear KarinC15

I can't begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible and when we accomplish that goal we've done our job. I am also grateful you have chosen our hotel as your home away from home when visiting London.

Once again thank you for your very positive feedback and we look forward to welcoming you again in the near future.

Yours sincerely

D. Melrose
General Manager
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Bristol
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed July 10, 2013

Stayed here on business last week due to its location which is ideal, only a short walk from Oxford circus tube. It was a little pricey however at £175 for the night in a standard double room !! I had a drink in the lobby bar which was quite busy due to the tennis being on, but I didn't eat in the restaurant due to it being in the basement and with so many other places to try in close proximity I ventured out.

Nothing exciting to report but clean and tidy but I would expect that for the price charged.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMELROSE, General Manager at Holiday Inn Oxford Circus, responded to this review, July 23, 2013
Dear Ticker1962

Thank you for your review. I am delighted you found our location convenient and notice the cleanliness of our bedrooms. I was sorry to read that you felt the hotel was overpriced; we regularly review our prices to ensure that we are competitive in the market, with all our best prices available on the IHG Website.

Once again thank you for your feedback.

Yours sincerely

D.Melrose
General Manager
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Hull
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed July 10, 2013

Holiday inn, Oxford circus is in a fairly good location, however, its not the best.

I stayed at this hotel on Friday with my fiancée and was very disappointed. I have stayed in a few hotels in London and this is by far the worse.

The staff were friendly enough, however, trying to enter my room at 9:20 in the morning to clean it is a bit extreme. The room was small, dark and worn. The radiators next to the single wardrobe were exposed (see picture). This is unacceptable considering the price your paying for the room. The bathroom was tiny with damage to the doorframe.

Overall a very disappointing stay. I wish I'd have raised these concerns and problems with the duty manager, however, I didn't get the time. I personally won't stay in this hotel again.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMELROSE, General Manager at Holiday Inn Oxford Circus, responded to this review, July 15, 2013
Dear Chris W

Thank you for your review. First and foremost may I take this opportunity to apologise for the disappointing experience regarding the damage to the wall found in your bedroom. Following a detailed inspection I have managed to locate the bedroom your stayed in and not only corrected the damage but reviewed this issued with the relevant heads of department to ensure this kind of oversight does not ever happen again. I must add that I have personally visited that room as I was quite concerned about your comments and I can confirm that room had a soft refurbishment at the beginning of this year with a new carpet installed at that time and the new furniture was added only in January 2012.

Regarding the attempt by the maid to clean your bedroom at 9:20am, I am sorry about the inconvenience this caused you. We do have very strict guidelines as to when maids are allowed to enter a guests bedroom and this could only have happened if the Do not Disturb sign had been accidentally dislodged from the door handle outside your bedroom. Rest reassured I have addressed this matter with the Housekeeping Department as your review will be used to consider any improvements we can add to the quality of service we provide our guests.

We do take the comments and reviews from our guests very seriously as they allow us to monitor and improve our service continuously and we sincerely hope you do give us another opportunity to welcome you in the future and show our commitment to provide all our guests the best quality of service.

Yours sincerely

D. Melrose
General Manager
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Derby, United Kingdom
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 1, 2013

Nice hotel room was modern and quite as was at the rear. Did not eat breakfast at £10 is quite expensive when there is a bistro few doors down for a fiver. The resturant prices were excellent at £19 for three courses though there are many many pubs and small restaurants locally.
Hotel is one street from Oxford street shopping so ideal for popping back to drop off the purchases.
As a platinum member was slightly disappointed as was no upgrade !!! Though was given couple free drinks at the bar.
Porter on Sunday morning was very helpfully in finding somewhere to store our luggage until we were ready to collect it and head home.
All in all a good weekend stay.

Room Tip: In a quite area even on the front but rear gave us a very quite night
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMELROSE, General Manager at Holiday Inn Oxford Circus, responded to this review, July 15, 2013
Dear Mr Winfield

Thank you for taking the time to review your stay with us. I am delighted to read that in general you enjoyed your stay with us, which you describe as "a good weekend stay". However I am sorry we did not appear to fulfil 100 % of your expectations regarding your Platinum upgrade from a double to a queen bedroom. We are committed to always treat and acknowledge our Platinum members even when restricted by the limited number of superior rooms available at this hotel. I am glad my staff were able to offer you a couple of free drinks in the bar and were of assistance on the morning of your departure.

Once again thank you for your review and we do hope to have the opportunity to welcome you back again.

Yours sincerely

D Melrose
General Manager
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England
Level Contributor
109 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
1 of 5 stars Reviewed June 28, 2013

Stayed here on business on Tuesday and was utterly underwhelmed by the hotel. The room was small and a bit tatty with a shockingly bad shower that managed little more than a trickle the next morning. The decor was faded and in dire need of some serious work. Worst was the breakfast where having been made to wait before being seated I was met by a grubby, unappetising buffet. Sausages and bacon lay congealing in fat under a hot plate and looked stomach churning. The only upside was the friendly chap on reception who was doing his best in what must be trying circumstances. Avoid.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMELROSE, General Manager at Holiday Inn Oxford Circus, responded to this review, July 2, 2013
Dear davehelen1709

Thank you for your review. I was very disappointed to read you did not fully enjoy your stay with us. I would like to obtain further details from you regarding your stay in order for me to address them personally and would appreciate if you could contact me at dmelrose@holidayinnoxfordcircus.com. This is not kind of experience that I would like any of our guests to have and for that I apologise.

Once again thank you for your review and I hope I have the opportunity to speak with your directly to correct any wrongdoing on our part and avoid this from happening again to any of our guests.

Yours sincerely

D. Melrose
General Manager
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Additional Information about Holiday Inn Oxford Circus

Address: 57-59 Welbeck Street, London W1G 9BL, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #560 of 1,052 Hotels in London
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Holiday Inn Oxford Circus 3.5*
Number of rooms: 164
Official Description (provided by the hotel):
Welcome to the Holiday Inn London Oxford Circus hotel which is located in a quiet Edwardian terrace in Marylebone, just 2 minutes walk from London's famous Oxford Street. The Holiday Inn London-Oxford Circus is ideally suited for both business and pleasure travellers. Centrally situated, London's historic and famous attractions are all within walking or a short distance to the hotel. These are Theatreland, Harley Street, West End Shopping including Debenhams, Selfridges, Harrods and Bond Street; Hyde Park, Buckingham Palace, Trafalgar Square, Piccadilly Circus, Madame Tussauds Lords Cricket Ground, The British Museum, London Eye Nearest underground station is Bond Street on the Central and Jubilee lines, within 2 minutes walk from the hotel. Oxford Circus underground station on the Bakerloo and Victoria lines is just under 10 minutes walk.Please note that all rooms are for a maximum of 2 people. If interested in family rooms please make sure it says maximum 4 people. All rooms have air-conditioning. Internet access, WiFi, playstation games, voicemail and modem points.Hotel is in congestion charging zone. ... more   less 
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Also Known As:
Holiday Inn Oxford Circus Hotel London
Oxford Circus Holiday Inn
London Holiday Inn
Holiday Inn London
Holiday Inn Oxford Circus London, England

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