Had a lovely stay at this hotel. As other people have said already the friendliness of the staff and their professionalism on the front desk is truly wonderful, nothing is too much trouble including topping up the parking meter for our car.
Nice touches like a hand written welcome card in your room are nice with always a little gift waiting for you, last time some aroma therapy oils, this time two small pots of lip balm.
Rooms are wonderfully appointed although some are a little on the small size.
The only draw back is there is no restaurant ( but 24 hour room service menu) or breakfast room so breakfast has to be taken in your room or in either the library or lounge which can get a little crowded and awkward to eat off low coffee style tables or on your lap and if there are four or more traveling together wishing to meet up for breakfast or have a breakfast meeting it could be tricky.
Rooms 201. 202. 203 and 204 are good doubles, nicest room other than the Knightsbridge suite is room 5 a nice large room on the basement level with no real view but a large and comfortable room with a bathroom with bath and separate shower and is probably the best value.