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“FAB” 5 of 5 stars
Review of Thistle Kensington Gardens

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Thistle Kensington Gardens
4.0 of 5 Hotel   |   104 Bayswater Rd, London W2 3HL, England   |  
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Ranked #217 of 1,075 hotels in London
Rugby, United Kingdom
1 review
2 helpful votes 2 helpful votes
“FAB”
5 of 5 stars Reviewed December 17, 2013

Lovely clean room. Staff were very friendly and helpful. It was my birthday and we were upgraded to an Executive Room on the 9th floor with lovely views over the gardens. This helped make my birthday one of the most memorable! Thank You.

Room Tip: Higher floors give you the best views!
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, January 5, 2014
Dear Julie L,
Firstly, many happy returns! Thank you for choosing to stay with us over your recent birthday celebrations, I’m glad we were able to share this with you and enhance your birthday with an upgraded room. I hope we can welcome you back next year! Kind regards - Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed December 15, 2013

We stayed at this hotel with our 4month old baby. Tina on reception went the extra mile to accommodate our special requirements , we really appreciated it and it meant we could enjoy our trip. I would recommend this hotel to anyone looking for accommodation in London due to its convienient location and very helpful and friendly staff.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, January 2, 2014
Dear Deb M,
Thank you for your review of Thistle Kensington Gardens and in particular for highlighting the friendly team we have. Tina was delighted to read your positive comments of how she enhanced your stay with us. I do hope we get the opportunity to welcome you back to the hotel soon. Kind regards - Andrew
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London, United Kingdom
1 review
4 of 5 stars Reviewed December 14, 2013

I stayed at the thistle for 1 night and was completely satisfied. The hotel is less than a 2 minute walk from the station so conveniently located. I was offered a complimentary room upgrade upon arrival and the staff were extremely attentive. I had a great stay and would definitely stay there again if I was in the area.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, January 2, 2014
Dear rhe4_36,
I was really pleased to read your review of the hotel and sincerely hope we get the chance to welcome you back in the future for another great stay! Kind regards - Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 12, 2013

Stayed at the Thistle for 1 night on a business trip
Location is pretty good. Easy to get there by tube and 2 minutes walk. Don't get confused when you see the gas station. The hotel entrance is just around the corner.

Service at Check In and Check Out was very good. (Thanks Tina)

Rooms are average regarding size. Would be considered small in many places but hey, we are in London.

Interior average to good. Nothing to complain about but nothing to write home about either
Bathroom pretty nice. So total vote would be good - very good at a reasonable price when I stayed there.

As already mentinoned the location is really nice. Not noisy at all and still you have many restaurants and bars literally around the corner.

Would stay there again.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, January 2, 2014
Dear Bernd R,
Thank you for choosing to stay with us at Thistle Kensington Gardens and for sharing your experiences. I am glad you enjoyed your stay and would choose to return. I have also shared your feedback with Tina who is really pleased to get recognised in this way. I hope we see you again in the hotel very soon. Kind regards – Andrew
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Cardiff, United Kingdom
1 review
4 of 5 stars Reviewed December 11, 2013 via mobile

I stayed at the thistle in kensington gardens recently as I was on a course in London. The hotel is located in a great area, not too far from the tube, so access to the rest of the city is easy. The staff at the hotel really made me feel welcome as I spent 7 nights at the hotel. Orianna Dias in particular personified excellent, friendly customer service. She was there almost every night and always greeted me with a smile and asked about my day as well as providing me with what I required to eat or drink. The food was good, a noce variety of different dishes in the evening and a fupl buffet to choose from for breakfast in the morning.
The rooms are a little small but that was ok as I was only really using the room to sleep in. The power shower was excellent and very refreshing.
I would recommend this hotel to stay at because of the service and the location.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, January 2, 2014
Dear aran2588,
Thank you for your positive comments and review of your experiences of Thistle Kensington Gardens. It was a pleasure to read your comments about the team and in particular Oriana, who was delighted to receive such praise. I hope you will get to experience the service and location of our hotel in the very near future. Kind regards - Andrew
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Chester, United Kingdom
Top Contributor
141 reviews 141 reviews
39 hotel reviews
Reviews in 62 cities Reviews in 62 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed December 9, 2013

First sight of the Thistle Kensington Gardens is awful, it sits above a shell garage on the Bayswater Road with the small entrance down a side road but the hotel turns out to be rather good. The rooms are very small but nicely furnished with very modern and stylish bathrooms. The location of the hotel is great with a bus stop very close and Queensway just on the doorstop. What makes the hotel above average is the staff, very friendly and efficient and I found the restaurant staff at breakfast partially so. Unlike some London hotels the price of a room won’t break the bank and from the ninth floor the view across Kensington Gardens is spectacular.

Room Tip: Rooms at the front of the hotel have the views but the lower floors have some traffic noise.
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, January 2, 2014
Dear RFaserH,

Thank you for your recent review and comments regarding the hotel and the team. I am pleased you enjoyed the service you received and the impressive views over Hyde Park and Kensington Gardens. So really, regardless of what the hotel looks like from the outside, once inside it’s a great place to relax and enjoy the wonderful views! Thanks again for your review. Kind regards - Andrew
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Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 9, 2013

I stay in Thistle Kensington Gardens whenever I am in London. The rooms are spacious considering central London standards. The location is excellent. Nothing like a walk in the Hyde Park in the morning. The staff is excellent and extremely caring and helpful. Great place to stay on Business as well as with family leisure. Breakfast is great too.

Room Tip: Choose Park facing rooms.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_KGN, General Manager at Thistle Kensington Gardens, responded to this review, December 10, 2013
Dear ndcdad,

Thank you for being such a loyal guest and staying with us whenever you are in London. And thank you for sharing your experiences of Thistle Kensington Gardens. I sincerely hope to get the opportunity to meet you next time you stay, so please contact me directly at the hotel. Thanks again for your review. Kind regards - Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Thistle Kensington Gardens

Address: 104 Bayswater Rd, London W2 3HL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#156 Luxury Hotel in London
#157 Business Hotel in London
#188 Romantic Hotel in London
#210 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Thistle Kensington Gardens 4*
Official Description (provided by the hotel):
Newly refurbished modern hotel located on Bayswater Road with the tranquility of Hyde Park and Kensington Gardens opposite, and within walking distance to Paddington, Oxford Street, Kensington, Notting Hill and Edgware Road, the hotel is ideally placed for business or leisure. Good transport links ensure that the city and theatres are also within very easy reach. All Deluxe and Executive bedrooms are located at the front of the hotel and have amazing views over Kensington Gardens and are available at a supplement. ... more   less 
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Also Known As:
Thistle Kensington Gardens London, England

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