Location is great but the service was some of the worst I have ever experienced - from being asked by a waitress at breakfast whether "I was really going to eat all that", being hurried out of breakfast and when friends joined our table being told they couldn't have place settings and would have to sit elsewhere (despite it the table being for at least 6) as they were trying to clear our table to ordering room service which never arrived, luggage not being delivered to the room.....
The attitude of all bar the managerial staff was poor. When we checked in, there was only one member of staff on reception and so we were kept waiting for about half an hour. Finally, the lifts are slow beyond belief so we regularly hiked up to the 14th floor.
These are just a few of the incidents we experienced in our 2 night stay!
All in all, a disappointing stay considering the room rate and location. I would warn anyone thinking of staying there to look elsewhere and only stay there if you are prepared for poor service where the staff appear to feel like they are doing the clientele a favour in doing their jobs. Having stayed at a hotel in Budapest just a few days previously, the contrast in service and manners was startling - Budapest hospitality wins on every level.
- Official Description (provided by the hotel):
- Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning Restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London.Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike.Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more less
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- Also Known As:
- Lancaster London Hotel London
- Royal Lancaster London
- Lancaster London England