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“Home Sweet Home” 5 of 5 stars
Review of Lancaster London

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Lancaster London
4.0 of 5 Hotel   |   Lancaster Terrace, London W2 2TY, England   |  
Hotel amenities
Ranked #200 of 1,065 Hotels in London
New York City, New York
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Home Sweet Home”
5 of 5 stars Reviewed October 27, 2013

After landing in a less-than-possible hotel the first night (no availability whatsoever in London on a short notice) I finally got back to the Lancaster, which by now I consider my home in beloved London! The reason why I review it again now is that, in addition to the usual comfort, location, professionalism, business center etc., this time I was so lucky to enjoy best check-in and check-out of my traveling life. The super-kind and super-professional receptionist who made me feel really welcome and at ease is Nina. Manager, please take note, she is truly wonderful!

Room Tip: Try to tell cleaning people to avoid constant door-slamming in the early morning
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 30, 2013
Dear NYTraveller54,

We are over the moon reading your review.

Thank you for your fantastic comment about Nina, I have personally shared your review with her and she was very happy to be recognised.

We are also glad that all other aspects were to your full satisfaction and are looking forward to be your home away from home again very soon.

Regards
Thoralf Kretzschmar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,117 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (485)
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Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 25, 2013

Recently returned from a stay at the Royal Lancaster and would stay again. Staff very helpful, room on the small side, but good views of Hyde Park. Rooms have hair dryers, safes, TV. Very clean. Large lobby area with doorman.
Concierge desk in center of the lobby. Hotel is on the A2 Bus line from Heathrow airport which stops outside.
Their website provides with all the information you need on bookings and reservations

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 30, 2013
Dear nataliestjaque769,

Thank you for your precise feedback of the Lancaster London.
We are glad to have you as a return guest and the positive comments about our staff.

I look forward to being your host time and time again.

Regards
Thoralf Kretzschmar
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Honolulu, Hawaii
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2013

We recently traveled to London to spend a week seeing old friends. As we used to live in Lancaster Mews, we booked our stay at the nearby Lancaster London Hotel. The friendly staff went out of their way to make us feel at home. We appreciated the personal attention and hand written notes from the Guest Services Manager. The the hot chocolate and cookies helped to get us through the seriously jet-lagged nights. We started our journey on the other side of the world.The restaurants in the hotel were convenient with attentive staff and great food. When we return to London, we wouldn't stay anywhere else.

Room Tip: Corner suites are bright with good views.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 30, 2013
Dear CarylH0010,

We are delighted to learn that you have had a wonderful stay.

I am glad to know our Guest Relations team took great care of your and made your stay just that little bit special.

Thank you for your positive comments about our restaurants, I will share this with the Managers and teams.

We hope that we will be your choice once again when you visit your friends in the future.

Regards
Thoralf Kretzschmar
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Minden, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2013

Great hotel. Great room overlooking Hyde Park. Service was great. Nothing bad to say about our five day stay there. Tube station and bus to main sites only two minutes from hotel entrance. Get "oyster" card for tube and buses, it made it so easy to travel around London.

Room Tip: We had a park view room on the 14th floor which was well worth the extra cost
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 30, 2013
Dear William S,

Thank you for your feedback about your recent stay with us.

We are glad that our team has provided you with great service. Your tip regarding the oyster card is great for other visitors as it is indeed the easiest and cheapest way to get around London.

Regards
Thoralf Kretzschmar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 24, 2013

I have stayed at this hotel multiple times for business and just returned from a week vacation with the family and the Lancaster London did not disappoint. We arrived from the US on an overnight flight, so we were at the hotel early and thankfully I booked an early arrival room that allowed us to get some sleep until our room was ready at 2pm. When our rooms were ready at 2pm, the check-in was easy and we had a nice knock on the door from a hotel staff member with our welcome gift. Booking a hotel in London can be hit or miss, so here is why I recommend this one (and no, I do not work there or have any monetary interest):

1) Location - take the Heathrow Express to Paddington. The walk to the Lancaster takes 10 minutes. Not even worth waiting for a Taxi since you will walk 1/2 the distance to the hotel getting to the taxi queue at Paddington.
2) Tube - do yourself a favor and get an Oyster Card before you go or at any Underground station. The Lancaster Gate tube station is literally around the corner from the front door of the hotel and is on the Central line, which is key if you want to go to Notting Hill, St. Pauls, Southbank (Eye), etc.
3) Neighborhood - having a local shop, pub, restaurant close by is helpful and the Lancaster is in a good spot for all. If you need a quick dinner at the end of a long day, there are a couple great choices across the street from the hotel and the Victoria pub is just a 10 min walk

Room Tip: If you have a family of 4-5, book a suite with an adjoining room. Nice to have the kids next to you...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 30, 2013
Dear Mvert,

Your tips are fantastic, I am sure they will make the trip for other reviewers easier.

I am glad you enjoyed every aspect of your stay and are glad your enjoyed your welcome gift.

We look forward to being at your service in the near future.

Regards
Thoralf Kretzschmar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kampala, Uganda
1 review
5 of 5 stars Reviewed October 24, 2013

I had the daunting prospect of late evenings and constant work for a conference this summer but my company booked us into the Lancaster London for both our stay and conference. The Island Grill is an amazing restaurant with an impressive variety of food! It certainly made my stay more palatable!!! The staff were friendly and went out of their way to help.
During our 3 day conference Rafae Ahmad was very accommodating and always at hand with his reassuring smile and attention to detail. No job was too big or small, and this ethos seems to have been adopted by all the staff members we met.
The bedrooms were slightly dated and I have been told that an impressive revamp is imminent! all the more reason to stay there again and I would and have definitely recommended to others!!!

Room Tip: Park side is beautiful!!!!!
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 30, 2013
Dear celeste b,

We are delighted to have had you as our guest.

Thank you for your truly amazing feedback about our Island Grill as well as Rafae, we know we have a star working for us in him. I have shared your feedback with him. We are also thrilled that all our staff have been able to show you our “We always care” vision.

We hope you have a conference soon again and look forward to welcoming you back.

Regards
Thoralf Kretzschmar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
crieff
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 23, 2013

We have recently returned from a three night stay at the Lancaster. Our bedroom was spacious and well maintained with views over London. Enjoyable breakfasts in the Island Grill and the
lounge bar was a comfortable setting for drinks in the evening. The staff throughout the hotel
were extremely pleasant and professional which reflects well on the management.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 30, 2013
Dear fussy202,

Thank you for your kind words about your recent stay at the Lancaster London.

We are glad you enjoyed your room and the fabulous views.

Our a la carte Island Grill breakfast is indeed very popular, even for local residents. We are glad that our staff has displayed the magical mix of professionalism and at the same time have a friendly and personal touch we strive to achieve.

We look forward to welcoming you back in the not too distant future.

Regards
Thoralf Kretzschmar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#99 Family Hotel in London
#144 Luxury Hotel in London
#147 Romantic Hotel in London
#203 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Official Description (provided by the hotel):
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning Restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London.Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike.Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England

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