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“Above average” 4 of 5 stars
Review of Lancaster London

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Lancaster London
4.0 of 5 Hotel   |   Lancaster Terrace, London W2 2TY, England   |  
Hotel amenities
Ranked #200 of 1,065 Hotels in London
denver
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Above average”
4 of 5 stars Reviewed September 25, 2012

Enjoyed our 8 night stay with no problems at the Lancaster London. When the window was closed could not hear street noise from our 4th floor room. Good location right over the Lancaster Gate underground station and 5 minute walk from Paddington station. Loved being near Hyde Park on sunny days. Reception desk was always helpful. Room was clean, bed comfortable and good water pressure in shower. Breakfast in the hotel restaurant, The Island Grill, was tastey and the menu indicated free WiFi was available. We were not impressed with the Thai food at the Nipa but service was good. Would stay at this hotel again.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 24, 2012
Thank you for writing about your stay at Lancaster London. We are very happy to hear that you found your stay so enjoyable. We do hope we will see you again.
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2,119 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Athens, Greece
Top Contributor
56 reviews 56 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 24, 2012

This hotel is fairly close to Paddington station where the express trains arrive from Heathrow.
I have stayed many times in Hotels just next to Paddigton station, with surprisingly low quality in room facilities (tiny rooms, no closet, proplematic access to toilet) and aufully expensive.

Lancaster hotel seems to offer a descent balance between cost and facilities. The room I stayed was spacious, clean and pleasant, a big surprise for the low quality standards of the neibourhood.

Recommended

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 17, 2012
It is nice to hear that you liked the hotel and our facilities. We do always try to offer the very best in quality of product and service. We hope we can welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sta. Rosa
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 20, 2012

The hotel is located besides Hyde park, Lancaster gate tube station is right around the corner, and just a few minutes walk from Paddington station. Arrived early in the morning (8am), and my room wasn't available, waited for an hour. When the room was available I was informed that there was a problem with the A/C,they told me that they'll be upgrading my room but it would take more than 30mins to an hour. Decide to go out and see what's around the area, leaving my luggage behind. Also got a few tips from the concierge on what attractions to see within the area. Was also pointed to the Olympic shop at Hyde park which was having a 50% off sale on almost all items. Got back at the hotel and my upgraded room was ready. The room was big, the bath clean and the wifi signal was strong. But they forgot to bring up my luggage, needed to call them up to bring it up. I didnt go for their breakfast offering though. All in all, I was satisfied my with my stay at this hotel.

Room Tip: Choose a room opposite Hyde park, and on a higher floor to enjoy the view. I did!
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 17, 2012
Thank you for taking the time to write about your stay. We are very pleased to hear that you enjoyed your time at Lancaster London!
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New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2012

Over the past 20 years I have traveled a few times a year to London and visited many hotels. Some to remember and some definitely to forget. The landcaster London stands out of that crowd as head and shoulders above the rest.

Not only is the location special with a fabulous view over hyde park and London city skyline in the background, it is also extremely conveniently located near Paddington station (7 mn walk) which is the Heathrow express end point. I have been from the airport to my room in less than 45 mn.

Now, on top of that the staff is very friendly and would bend backward for you. I actually know a few of them by their first name!

I highly recommend the Lancaster London as a very friendly,high quality and convenient place to be in London, my home away from home.

Best Regards,
Henri



at least half a dozen time The landcaster London has become my home away from home.

Room Tip: The Royal Park Suite is a fabulous room but is priced accordingly. I suggest to book it for a day or...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 17, 2012
Dear Henri, thank you very much for your kind words. It is lovely to hear that we have made you enjoy your stay in London so much. We really do hope that you will be back again soon to visit!
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Oslo
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 19, 2012

I stayed here for one night in September and I was not terribly impressed. As far as large hotels go, it was fine. The staff were certainly friendly. Very friendly. Unfortunately, the staff were also not particularly knowledgeable, and as a result, not very helpful. It is too bad too. I think that with some proper training, this hotel would be a great place to stay; as I said, the people working there are friendly.

For example, we asked the concierge (usually a hotel's pinnacle of customer service) about recommendations on where to go, and he really just sort of gave up after hemming and hawing for a bit.

The hotel also loses a point for the middle of the night fire alarm and much banging and clanging in the halls outside of my room in the wee hours.

The room itself was just fine. The bath was also fine, though I would prefer a shower to a bath/shower combination; especially a bath that is so high off the ground that you feel as though you are dismounting when you climb out of the shower. No loss of points for that, just some feedback.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 17, 2012
Thank you for writing about your stay at Lancaster London. We take the comments that our guests write very seriously, therefore your comments have been passed on to the head of the concierge team and the Reception manager to investigate further. We would like to take this opportunity to apologise for the fire alarm going off and disturbing your sleep. We do hope that we will have the opportunity to welcome you back to Lancaster London in the near future.
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lancashire
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 18, 2012 via mobile

Stayed for 1 night 15 sept and couldn't fault the hotel, room was good and fantastic view (907) location is a massive plus for this hotel with tube and rail links within 5 mins walk Hyde park over the road and Oxford street 10 mins away, all the staff I met were very helpful and always smiling breakfast was well organised and plenty of choice. The only fault I could find was that the fire alarm went off during the night but that wasn't the hotels fault and reception did apologise when I was checking out. Would def recommend this hotel

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 6, 2012
We are terribly sorry that you had to be woken up by the fire alarm in the middle of the night – that is never nice! But we are glad that we were still able to help you enjoy your stay to its fullest. We look forward to welcoming you back to Lancaster London in the near future.
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Natick, Massachusetts
1 review
5 of 5 stars Reviewed September 18, 2012

The entire staff were polite, courteous and responsive.
The room/bath were very clean, comfortable, quiet and had a lovely view.
A big plus is that the Lancaster Gate Tube/subway stop is just around the corner.
Its a very short walk to Paddington Train Station for the commute to/from the airport.
The hotel has two very good restaurants.
The cleaning staff were very accommodating and kept our room "spiffy" every day.
I'm really glad we purchased the full breakfast plan, as it offered everything you could ask for
in terms of food variety choices and quality. Full linen for the table and napkin service.
The front desk, and doormen staff were very courteous and always ready to assist. Short term Internat service was available adjacent the front desk area at no cost. Full "hot spot" access available for additional cost.
The concierge service was particularly informative and helpful to arrange specific tours, acquiring theater tickets, and offering recommendations for visitig places we had not previously included in our list of things to do while in London.
All-in-all, we're very glad we choose the Lancaster London Hotel from all the options available
to us when we bought the tour air-hotel travel package.
I think you'll love it there.

Room Tip: When booking, choose no smoking, a higher floor, and the side of the hotel ((South I believe) where...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterLondonHotel, Manager at Lancaster London, responded to this review, October 6, 2012
What a lovely comprehensive review – thank you for posting it! We are pleased that you enjoyed it so much and hope that you and your partner will be able to come again soon, and let our concierge team help you discover other parts of London!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#99 Family Hotel in London
#144 Luxury Hotel in London
#147 Romantic Hotel in London
#203 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Official Description (provided by the hotel):
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning Restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London.Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike.Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Lancaster London England

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