Wasn't quite sure what to expect with the last review, but kept an open mind. Our room was absolutely fine, I think we must have been given one of the recently refurbished rooms, which was very nice. It was quite and really clean. As said previously, no air con, but we had the use of a fan in the room to cool us down. Location is excellent, 5 minutes walk from Belsize Park. Breakfast is £15 but we went to Tootsies down the road, and got a really good quality english breakfast there for £4. Nice area, Gourmet Burger is next door to Tootsies, do try the really excellent burgers.

lower floors very noisy and room smelt of cigarettes-staff offhand when asked for change of room and none was forthcoming. rooms grubby and shabby but beds ok and linen clean. in a nice area with good restaurants and belsize park tube gives quick travel to central london.overall i wouldn't bother.

I stayed here for the odd night when my wife was in the nearby Royal Free Hospital.

Staff were all good and accommodated me well. After a while the dining room staff recognised me and constantly enquired as to the health of my wife, which I thought was nice.

Some rooms better than others. A bit hot and no aircon. Make sure you get a room at the back of the hotel. The front is very noisy and not well sound-proofed against the petrol station right in front of the hotel. I could hear every word spoken on its forecourt. Rooms at the back are very quiet.

Not sure what advice I would give to tourists for this hotel: no aircon not the lap of luxury and quite expensive, although near the underground.

But if you need to be near the Royal Free is makes your life a bit easier and is perfectly acceptable.

I found the staff indifferent and uncommunicative. However, I was grateful that a room was available here at such last minute notice, and my room was clean, except for the carpet which needed a good steam-clean. The hotel should inject a bit of the exquisite charm of Hampstead and Belsize Park into its atmosphere - and the breakfast room is not cosy or private. How about some muffins for us North Americans, not hard pastry with a mysterious chocolate filling?