Unfortunately I had a really bad experience in this hotel.
A friend & I had booked, which she had arranged & checked in for us as she arrived hours earlier.
I was surprised how small the room was for £120 but shrugged it off as a place to sleep for the night after a work function.
Knowing a had an early morning, I got back to the hotel around 11.45pm leaving my friend to enjoy the rest of her evening.
I got to our floor & realised I couldn't remember our exact room number. Rather than try my key in every door & likely scare the occupants, I figured I'd ask reception. Apparently this was an awful idea.
I advised the guy I couldn't remember the number, but provided details of the booking. Apparently I wasn't on the booking. I was told I should call my friend to essentially prove I'm not lying. I should point out this is all being said to me in the tone that I'm already a liar, with the dirty looks to match.
I hired to call my friend, who of course clearly can't hear her phone as she is at an event.
I ask what happens if she doesn't answer ? I get told they'll call security.
I eventually catch my friend, by which time this 'helpful' gentleman was too busy ignoring me & helping someone else to take the phone.
She tells me the number, so I walk away assuming I can get in now. That also wasn't the case. My room key was flashing green for access, but the door would not open. It'd seem it was still locked, it made me wonder if this had been done to keep me out?
This had now been going on over 20mins & I felt stupid & upset that all my items were inside & I was being accused of being a liar.
I came back down in tears, luckily a nicer man was on hand to help me who took me up to the room & let me in. He did explain they need to be careful with security, I understand this but I was not a drunken suspicious lout. I was a young sober woman in an evening dress, on my own, trying to get in MY room.
Drama over, I get to sleep.
This morning wake up with no electricity & no running water ... Same for the whole hotel !! Apparently it was the area ? I don't think so! I left about 7am couldn't wait to get out. I had to get ready in Euston station toilets! The 30p to use them was more value than this mean hotel. Their treatment ruined my evening & I don't remember them well.
- Official Description (provided by the hotel):
- Kensington Close Hotel and Spa is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. Following a multi-million pound renovation the Hotel has 708 well-equipped non-smoking bedrooms including Executive Club rooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. The Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more less
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- Also Known As:
- Kensington Close London
- Hotel Kensington Close
- Kensington Close Hotel London, England