So, the reception area and welcome sets expectations in any hotel. The Kensington Close gives all the impression that the rooms will be spacious and welcoming. Checkin staff are very nice and there is even a doorman...
However things change once checkin is complete. Breakfast is £15, Internet (24hrs) is £9.95, aircon in my room didn't work (too hot), plug in sink didn't plug, bathroom in a cupboard, shower didnt drain, no ironing board or iron and the room is just big enough for a double bed with room to walk round it.
On the plus point the wobbly fittings do have four sockets close to the bed. Not a lot of places have that these days. The room was also very clean and apart from the bathroom the condition was excellent (and there were loads of sockets).
Now I know this is London and what do you expect and I agree to a certain extent. But charging a tenner for internet access is simply profiteering in this day and age.
I won't be back. I'll get my coat.
- Official Description (provided by the hotel):
- Kensington Close Hotel and Spa is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. Following a multi-million pound renovation the Hotel has 708 well-equipped non-smoking bedrooms including Executive Club rooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. The Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more less
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- Also Known As:
- Kensington Close London
- Hotel Kensington Close
- Kensington Close Hotel London, England