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No. 5 Maddox Street: Traveler Reviews


5 Maddox Street | Mayfair, London W1S 2QD, England

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73% Recommend
4.0 of 5 stars 24 reviews
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Worst hotel experience ever

No. 5 Maddox Street

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1 of 5 stars
Henrik15   1 contribution
Tallinn, Estonia
Oct 11, 2008 | Trip type: Couples

We booked #5 Maddox having worked through their websiteThe latter is quite impressive and portrays a picture of absolute luxury. I cannot comment on two and three bedroom suites, but the one-bed superior suite did not impress. The bedroom was tiny, we felt almost claustrophobic. In addition, there was a vibration in the room (4th floor), living room window would not close, and no aircon in the living room/ kitchen. Note that there is no elevator in the building. These may seem like trivial issues, but to sum it up, we felt the place was not worth the money. For £290 + VAT per night one can find much better hotels in Central London or indeed Mayfair. What made it the worst hotel experience for us was the attitude of the administration and their inflexible cancellation policy. They require 48 hours advance notice or charge for full length of stay . Once we informed them that we wanted to check out early because we were not satsified with what we had booked (we decided in favour of another hotel), they charged us for four nights, although we only stayed with them for one night! We have never experienced such arrogance by any civilised accommodation establishment. This was not the first time we chose to change hotels after having checked in. It was the first time to experience an attitude this rude.

  • Liked — Location
  • Disliked — Management and overall quality
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
  • Date of stay October 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 11, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $441 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Great for self catering, not for those just looking for hotel room.

No. 5 Maddox Street

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3 of 5 stars
MarianneSomerset   8 contributions
Somerset
May 20, 2008 | Trip type: Couples

If you are looking for self catering accomodation in central London this is excellent. Kitchen extremely well stocked with a range of food and drink and lounge comfortable and a good size. If however you just want a hotel room you could do alot better for the money elsewhere. The bedrooms are small (very) and the outlook in ours was not pretty. Staff however were extremely helpful and efficient. Lots of attention to details with free fruit, chocolates, toileteries etc.

  • Liked — Kitchen
  • Disliked — Small bedroom
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since January 19, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $441 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Problems but resolved

No. 5 Maddox Street

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2 of 5 stars
ouch55   2 contributions
NYC
Apr 11, 2007
4
people found this review helpful

I stayed in the executive suite which cost 260 GBP/night. The room had no heat and it was extremely cold - so cold that i was unable to sleep despite wearing clothes to bed. The bedroom also faced onto Maddox street very near Regent St, which is a very busy and noisy street. The windows were of single pane glass and the noise from the street was unbearable even with earplugs.
However, i mentioned my problems with the room to the desk assistant the next morning, and during the day while i was gone, my belongings were moved to a much larger and quieter room with heating.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2007
  • Member since April 11, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $441 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Delicious.

No. 5 Maddox Street

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5 of 5 stars
berlin19992   1 contribution
Berlin
Mar 27, 2007 | Trip type: Friends getaway

WOW - what a fab hotel. Funky , stylish and incredibly comfy. The staff were super friendly - couldnt have done more to make our stay any better.

Spent ages deciding on which hotel to stay in on my first trip to London. I could'nt have picked a better one. Great location, close enough to everything yet in a quiet street. There is a great little trendy Thai restaurant just down from the hotel. No problem walking around this area even late at night. Just perfect
Right through from the super helpful front desk to my designer bedroom. The Maddox has it going on.
My wife and i went with friends for my birthday and could not have picked a finer base from which to explore the city. My wife and I stayed at 5 Maddox for 4 nights in early March 2007. It was our first time in London; in fact, in England. I had heard of the hotel from a magazine article and then checked it out on the internet. We were very happy with our choice. It is not cheap but we felt we got a good value. The room was nice and well appointed; the bed was sooo comfortable; the shower powerful, which I love!

The front desk helped us with all sorts of questions - great meal recommendations, directions, maps, etc. We would definitely stay there again!

  • Liked — the rooms
  • Disliked — nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since March 27, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Shopping, Concerts / Music festival, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $441 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Lovely Little Jewel

No. 5 Maddox Street

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4 of 5 stars
moohead   12 contributions
toronto
Jan 26, 2007 | Trip type: Business, Solo travel
1
person found this review helpful

I found this hotel on a website called i-escape.com. It is a great resource.
London can be very expensive, yet this hotel only charged 199 pounds sterling per night for a hotel room/suite that was more like a small pied-a-terre. My room included a small bedroom, a relatively large and fully equipped kitchen opening onto a comfortably-sized livingroom (with windows overlooking a small garden) and a good-sized bathroom. The decor was very modern and resembled that of a boutique-hotel. I was steps away from the Tube and in close proximity to everything that I needed.

  • Liked — Size and style of accommodations, central location
  • Disliked — Internet cost 15 pounds sterling per day -- pricey
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2007
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since November 16, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Older travelers, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $441 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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No. 5 Maddox Street Also Known As

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  • No 5 Maddox Street London
Address: 5 Maddox Street | Mayfair, London W1S 2QD, England
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