We booked #5 Maddox having worked through their websiteThe latter is quite impressive and portrays a picture of absolute luxury. I cannot comment on two and three bedroom suites, but the one-bed superior suite did not impress. The bedroom was tiny, we felt almost claustrophobic. In addition, there was a vibration in the room (4th floor), living room window would not close, and no aircon in the living room/ kitchen. Note that there is no elevator in the building. These may seem like trivial issues, but to sum it up, we felt the place was not worth the money. For £290 + VAT per night one can find much better hotels in Central London or indeed Mayfair. What made it the worst hotel experience for us was the attitude of the administration and their inflexible cancellation policy. They require 48 hours advance notice or charge for full length of stay . Once we informed them that we wanted to check out early because we were not satsified with what we had booked (we decided in favour of another hotel), they charged us for four nights, although we only stayed with them for one night! We have never experienced such arrogance by any civilised accommodation establishment. This was not the first time we chose to change hotels after having checked in. It was the first time to experience an attitude this rude.
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