We have stayed at this hotel many times before but were a little disappointed with the service we received this time and we were only there a night. The reception staff were not particularly welcoming, we were not offered a morning newsapaper nor did we receive even a smile. We had requested early check in but did not get this and were not able to get to our room for over 3 hours. Our room was clean and had the view we had asked (and paid) for. When we returned in the evening at a few minutes before 11pm we were not able to get any food except from room service which was both limited and expensive ( I only wanted a sandwich but had to make do with a small packet of Pringles at £2.50 room the mini bar!) We had paid for a room with access to the executive longe but were told this was closed. Breakfast was not much better. The service was surly and slow, staff were more interested chatting with each other than serving guests. The plates were cold -never a good thing with a buffet style service. The serving bar was taller than many guests which was amusing to watch at times, as was the juggling to find a space to put down the heavy iron lids on the pots of hot food and everyone else dived in quickly whilst the lid was off. It was a 'make your own toast' bar too but the toaster was not quick. It was hard to spot some of the food you wanted as it was in pretty stripey jars with quite small labels. I found my yogurt eventually but you should have seen the face of the American girl on the table next to us when she swallowed what she thought was chocolate spread only to discover it was Marmite (she certainly did not love it!) This hotel now seems to be living off it's good location rather than any attention to service which is a shame from the Marriott Brand. It is so much more expensive than it used to be too. The only plus was Dani the lovely doorman, a true Cockney with a proper London welcome (even if his name badge did say he was called Enrique!), the other staff should take notice!
- Official Description (provided by the hotel):
- Stylish, historic Hotel located on the banks of the River Thames with some of the most iconic views of London to include the London Eye, Houses of Parliament and Big Ben. Originally housing the London County Council: it opened in 1998 as the London Marriott Hotel County Hall. The Hotel comprises of 200 Rooms: many with River Views, 11 Meeting Rooms, 25m Swimming Pool & the County Hall Gym. Gillray's Steakhouse & Bar and The Library Lounge serving delicious Afternoon Tea. We can cater for private events/catering with views to match. The Marriott Hotel County Hall provides a location to suit everyone. ... more less
- Reservation Options:
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- Also Known As:
- Marriott London County Hall Hotel London
- London Marriott
- Marriott London County Hall England