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“Great Location” 4 of 5 stars
Review of Mercure London Paddington Hotel

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Mercure London Paddington Hotel
4.0 of 5 Hotel   |   144 Praed Street | Paddington, London W2 1HU, England (Paddington / Maida Vale)   |  
Hotel amenities
Ranked #494 of 1,049 Hotels in London
Toronto, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Great Location”
4 of 5 stars Reviewed February 14, 2013

We stayed here for 3 nights!, the location was excellent. It was a very short walk to the hotel. It was convenient to travel from Heathrow airport via the express train to Paddington station. The hotel was small, rooms were clean. The staff was friendly & efficient. The room was very very small however, it was very comfortable & cosy. We would definitely rebook at this hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, March 16, 2013
Dear Guest,
Thank for taking the time to write a recent review on our hotel.
We do hope to see you again soon.
Kind regards
Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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934 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed February 14, 2013

Good location near tube and rail stations. Very small room even for the standard size room) with small double bed. Not much space if you have 2 large baggages

Prior to the stay I had email the hotel asking whether the reservation can be deferred as I had to undergone a emergency surgery. Unfortunately no respond was received from hotel and have not choice but proceeded with the trip.

Stayed for 1 night 2/2/13 - 3/2/13. No left bag facility even though we had another reservation on 6/2/13 - 9/2/13. Manager was not HELPFUL insisted that I leave THE big luggages at left bag kiosk at Paddington Station despite me telling him that I just had a surgery.

Eventhough the room have been fully paid the receptionist (Carolyn) insisted that I showed her the credit card used for the booking (said that it was their hotel policy) Since I didnt bring the said card she insisted that I swipe the total amount again using other credit card. (Told her that it is ridiculous as the room have been fully paid and there was no mention in the confirmation email to bring along the card which is used for the booking).

Overall I personally think that the front office staff should be more people skills. Nevertheless the Concierge Roberto was very helpful and cheerful.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, April 26, 2013
Dear Guests,

We do apologise that the Mercure Hotel Paddington was not to your liking or expectations.

Should you every decide to stay in London again we would like the opportunity regain your trust and ensure you receive VIP throughout.

Kind regards

Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 9, 2013

Stayed at the Mecure after our original hotel cancelled our booking due to miscommunication.The original sister hotel quickly relocated us (after a 14hr flight) to the mecure paddington. Wow , we were welcomed like nothing else. The room, service, staff were exceptional. Particular thanx goes to Alex for his impeccable customer service andcare. We will definately rebook directly with themon our next trip. We will also highly recommend the hotel to all we know. Thankyou for a brilliant stay.Rod, Sue and Paris.

Room Tip: all good, any room
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, March 16, 2013
Dear Guest,
Thank for taking the time to write a recent review on our hotel.
We do hope to see you again soon.
Kind regards
Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 5, 2013

I use this hotel quite often for business trips to London and enjoy it every time. The rooms are small but cleaner and more modern than most other London hotels. Location is excellent, right beside Paddington station, making for easy movement with luggage straight to the Heathrow Express train. The staff are wonderful, especially my favourite Carolina, she is always so welcoming and helpful.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, March 16, 2013
Dear Guest,
Thank for taking the time to write a recent review on our hotel.
We do hope to see you again soon.
Kind regards
Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds
Top Contributor
54 reviews 54 reviews
35 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 3, 2013

I stayed for one night following a business meeting nearby. This is a relatively small hotel on Praed Street above a restauarnat and shops. It is immediately next to the entrance to the Paddinton underground station and main line train station. One literally walks out of the hotel into the station.
I was greeted nicely and given a room immediately. This was quiet, despite being near a station and on a main street. The room was clean and very nicely appointed. The bathroom was very nicely equipped. The bed was very comfortable. However, the room was rather small. This hotel is perfectly adequate for an overnight stay. The small size of my room would make it unsuitable to sit in for any time for a longer stay. I guess there are bigger rooms.

Room Tip: Ask for a quiet room, which is not too small. All the rooms are non-smoking.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Mercure London Paddington Hotel, responded to this review, March 16, 2013
Dear Guest,
Thank for taking the time to write a recent review on our hotel.
We do hope to see you again soon.
Kind regards
Malcolm Linforth-Jones
Group Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure London Paddington Hotel

Address: 144 Praed Street | Paddington, London W2 1HU, England
Location: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#301 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure London Paddington Hotel 4*
Number of rooms: 83
Official Description (provided by the hotel):
The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines. ... more   less 
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Also Known As:
Quality Inn London
Quality Crown Hotel Paddington
Quality Crown London
Mercure London Paddington Hotel England

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