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“Beter than we expected” 5 of 5 stars
Review of DoubleTree by Hilton - London Hyde Park

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DoubleTree by Hilton - London Hyde Park
4.0 of 5 Hotel   |   150 Bayswater Road, London W2 4RT, England (Formerly Ramada London Hyde Park) (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #233 of 1,073 hotels in London
Edinburgh
1 review
“Beter than we expected”
5 of 5 stars Reviewed today NEW

I purposely didn't read any reviews before I came as I sometimes worry about guests complaints and it puts me of booking. I have done this on the last 10 or so hotels I've stayed at and find this is the way to go as there is just no pleasing some people.
The hotel was very clean and the rooms have a temperature control which we set to 16 and found this really cooled the room down as London was so hot and sticky. The beds were comfortable and both nights we had good nights sleep. I normally get woken up very early with other guests banging about in their rooms or talking loudly in the corridors so I'm putting this down to good sound proofing in this hotel. The rooms look brand new as does the en-suite. Everything looks expensive and we felt we were in a quality hotel. There is even a fridge that you can cool your drinks down in. Really loved this hotel and would recommend and stay in again.
Free wifi in the room worked fine during out stay. No complaints at all and enjoyed the hot chocolate chip cookie given on arrival.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Belfast, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Freshly baked warm welcome cookie on arrival, nice staff, beautiful room (although my single room was very small), a Nespresso machine in the room, beautiful bathroom with great toiletries, good air con, great TV, comfy bed, large window, really handy to Queensway tube station, fast wifi. Would happily stay here again!

Tiniest down side for me was that the windows don't open for fresh air but I spent so little time in the room that this was not a major issue.

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wivenhoe, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed in this hotel for one night. Excellent room for the money. Staff were very helpful. Lovely warm cookie on arrival. There was plenty to choose from at breakfast . Great area of London to stay in.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed 2 days ago NEW

The rooms were hot, the shower/bath difficult to work, and the some of the staff do what they feel like doing and if you have dietary issues would not recommend this hotel as the some of the staff seem to think if they can eat it so can you, so don't bother them!

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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West Wales
Top Contributor
113 reviews 113 reviews
79 hotel reviews
Reviews in 54 cities Reviews in 54 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here on business for two nights. The overall experience was good starting with check in through to check-out but unfortunately I was unlucky enough to have very very noisey people in the next room. I had to complain and the staff did their best to deal with a difficult situation. I was offered free breakfast as compensation which although a nice gesture, did not make up for my business day ruined from a lack of sleep. It might be well worth considering having some rooms specifically set aside for familys which are well away from the business community.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunmow, Essex
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked three Queen guest rooms for the Sunday night over the August bank holiday weekend, and were very pleasantly surprised on arrival to be greeted not only BY a very warm welcome by the staff but a warm cookie! The rooms were lovely, very well fitted out and had absolutely everything we needed, including iron/board, hairdryer, ipad docking/charging device, fridge, mini safe, tea tray, and specialist coffee machine. The beds and pillows were exceptionally comfortable, the bathroom lush. The fitness suite was well fitted out (especially for a central London hotel) although sadly we didn't have time to use. Location was great, opposite Hyde Park, we used the underground car park overnight, but used the tube to travel around, and this hotel is right on top of Queensway station. Breakfast was good, plentiful choice and friendly staff. The most exceptional thing about our stay was the staff on reception, it was obvious from the moment we arrived they were a happy bunch that got along well, as you could feel the warm atmosphere among them, and it was infectious, what more could you ask!

Room Tip: We were at the side overlooking the road into the car park, which was good, as virtually no road noi...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 2 days ago
Dear TessDunmow_Es...,

Thank you very much for your positive review of the hotel. I am delighted to hear how much you enjoyed your recent stay and especially your comments regarding the staff being warm and happy! Thank you for your kind comments regarding the rooms, location and our signature DoubleTree cookies.

We look forward to welcoming you back in the near future.

Kind regards,

Richard Mackie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morristown, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

7 people in my family spent 3 nights at this hotel last week. As other reviewers mentioned, great location near underground and buses, convenient to restaurants and shopping, quiet area. Rooms were larger and quite comfortable as compared to other places I've stayed in London.

The best thing about the hotel was the staff. All were friendly and happy to assist. The Concierge, Chrys, was unbelievably helpful with suggestions and incredibly patient when it took over 1/2 hour to print our boarding passes.

The restaurant was good as well. Unfortunately, I don't remember the manager's name, but he was so nice and very accommodating.

It took a long time to decide on a hotel, and we were all very happy with this decision.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, 2 days ago
Dear Lucy V,

Thank you very much for your positive review of the hotel. I am delighted you enjoyed your recent stay and pleased to hear your comments about the staff being friendly and happy to assist, especially Chrys.

We hope to welcome you back in the near future.

Kind regards,

Richard Mackie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton - London Hyde Park

Address: 150 Bayswater Road, London W2 4RT, England (Formerly Ramada London Hyde Park)
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#138 Romantic Hotel in London
#172 Luxury Hotel in London
#174 Business Hotel in London
#268 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton - London Hyde Park 4*
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton London - Hyde Park. Superbly located opposite Hyde Park and Kensington Gardens and just 400 meters from either Queensway or Bayswater Underground stations, our warm and welcoming hotel offers close proximity to popular London attractions including the West End theatre district and Madame Tussauds. Enjoy fantastic shopping opportunities at nearby Oxford Street or hire a pedalo at the Serpentine boating lake in Hyde Park. ... more   less 
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Also Known As:
Ramada London Hyde Park Hotel London
Ramada Hotel Hyde Park
Hyde Park Ramada
London Ramada
DoubleTree By Hilton - London Hyde Park England

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