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“Hotel is ok, but be aware for what you wish for” 4 of 5 stars
Review of DoubleTree by Hilton - London Hyde Park

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DoubleTree by Hilton - London Hyde Park
4.0 of 5 Hotel   |   150 Bayswater Road, London W2 4RT, England (Formerly Ramada London Hyde Park) (Bayswater / Notting Hill / Lancaster Gate )   |  
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Hotel amenities
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Ranked #245 of 1,073 hotels in London
Helsinki, Finland
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Hotel is ok, but be aware for what you wish for”
4 of 5 stars Reviewed yesterday NEW

DoubleTree London Hyde Park is perfect combination of value and location. The Kensington gardens and Queensway tube station are a short walk away, but still price of the rooms is lower than the other Hilton hotel above the station. Rooms are well equipped and air-conditioned. We also liked the beds. So generally everything is in order. But there were one unfortunately mishap, that fortunately didn’t ruin our holyday.
We combined a day trip to Paris into our London trip. We had to be at St Pancras very early, so at previous evening I asked hotel concierge to order us a ride. Morning came, but the cap didn’t. Fortunately the Bayswater road was near by and the very friendly staff picked us a ride. In the evening, as we came back, we told the same concierge what happened. He called to a cap company and find out that he had never even placed the order in the first place. I also asked staff to remove the bill from our room and they promised to do it. Well, one might guess what happened as we were checking out. Yes, no one at reception knew about the missing ride and the bill was still on our room account.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Starkville, Mississippi
Top Contributor
93 reviews 93 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife and I stayed here 9 days recently and had a wonderful experience at this hotel. It is convenient to 3 tube stops, and across the street from Hyde Park. So, it is best of both worlds in London - quiet location but accessible to everything in town. The staff were responsive to every need we had, and the room was modern with plenty of electrical outlets and good internet service. Breakfast was provided with our package, and the buffet was very good, with lots of choices for every palate. Nothing Hill and Bayswater nearby offer lots of restaurant options, especially a variety of ethnic foods which were very good. We will definitely return to this hotel!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, yesterday
Dear Traveler1959-123,

Thank you very much for your positive review of the hotel - it is great to read how much you enjoyed your 9 nights with us! Thank you for your kind comments about our team , the breakfast and the location of the hotel.

We look forward to welcoming you back!

Kind regards

Richard Mackie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is located right in front of Hyde Park. There is a metro station within three blocks from the hotel. There are supermarkets, fast food, pharmacies and convenience store located around the hotel. The hotel staff were super attentive and friendly. The room is not big but it's super comfy. There is a fridge, a coffee machine for free use as well as complimentary bottled water. The beds are super comfortable. The bathroom is modern, bright and super clean. I felt very comfortable in this hotel and would certainly stay at this hotel again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, yesterday
Dear Thais G,

Thank you for your positive review of the hotel - it was great to read that you felt comfortable in the hotel and enjoyed our newly refurbished rooms and felt the team were very helpful.

We hope to welcome you back soon.

Kind regards

Richard Mackie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
1 review
4 of 5 stars Reviewed 2 days ago NEW

The location is excellent, near the Hyde park and the street leading into the center of London. Staff very helpful, room clean and comfortable. Due to a mistake upon arrival, we were given are room that was already occupied by the couple who arrived before us. However, for compensation the staff gave us a coupon for free drink in the bar, which we used later. The staff manager apologized upon our departure and went to find a taxi by herself. Probably too much, but still better than not caring at all. I would certainly go again and I recommend it, but of course it is expensive (in London difficult to find similar quality at this price).

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, yesterday
Dear Dimitrios A,

Thank you for your review - we were delighted you enjoyed the location and found the hotel to be clean and comfortable with helpful staff.

Thank you for your recommendation and we hope to welcome you back in the future.

Kind regards

Richard Mackie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

This was part of a Globus Tour and I would not pick this area to stay in, it is supposed to be a very expensive area, perhaps nearby homes but not near the Tube stops for sure. The Hotel staff was wonderful and so helpful, our room okay, kept nice and clean. The included breakfast was great, miss the great pork sausages!

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, yesterday
Dear Sharonw,

Thank you for your recent review of the hotel - it was great to read that you found our staff to be really helpful and enjoyed our breakfast and signature Doubletree cookies. My apologies if the area was not up to your expectations , in particular the tube stations.

Kind regards

Richard Mackie
General Manager
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doncaster
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

great location and lovely rooms but the bar and restaurant staff are extremely inexperienced. We waited over 10 mins to receive our drinks from the bar bearing in mind there wasn't many in and when they did arrive they had got the order wrong. This happened on two separate occasions and the breakfast sitting was even more chaotic. I truly don't think they have one member of staff in the bar with any experience whatsoever. £16 for two mojito's and they were terrible, who puts cherries and blueberries in one of those. Great hotel, terrible bar.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, yesterday
Dear chunk2007,

Thank you for posting your review - I was delighted to read that you really enjoyed the hotel but disappointed to read that our bar service was not up to standard - thank you for your feedback which we will use to improve this.

We hope to welcome you back in the future.

Kind regards

Richard Mackie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
paris, France
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Good localization, rooms, property, furniture. The only bad thing is the breakfast price, a little expensive. Il oved this hotel nearby kesington gardens and bus and metro station. We got an offer really interesting, but we had to book three monts in advance.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RichardMackie-GM, General Manager at DoubleTree by Hilton - London Hyde Park, responded to this review, yesterday
Dear Thomas P,

We are delighted to read that you found the hotel to be great value and enjoyed our location, the quality of our rooms and the décor, although you found the breakfast a little expensive.

We hope to welcome you back soon!

Kind regards

Richard Mackie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton - London Hyde Park

Address: 150 Bayswater Road, London W2 4RT, England (Formerly Ramada London Hyde Park)
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#146 Romantic Hotel in London
#172 Luxury Hotel in London
#175 Business Hotel in London
#319 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree by Hilton - London Hyde Park 4*
Official Description (provided by the hotel):
Welcome to DoubleTree by Hilton London - Hyde Park. Superbly located opposite Hyde Park and Kensington Gardens and just 400 meters from either Queensway or Bayswater Underground stations, our warm and welcoming hotel offers close proximity to popular London attractions including the West End theatre district and Madame Tussauds. Enjoy fantastic shopping opportunities at nearby Oxford Street or hire a pedalo at the Serpentine boating lake in Hyde Park. ... more   less 
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Also Known As:
Ramada London Hyde Park Hotel London
Ramada Hotel Hyde Park
Hyde Park Ramada
London Ramada
DoubleTree By Hilton - London Hyde Park England

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