If you've stayed in a hotel in any other major city, you will find that the size of this hotel was comparable to half the size of a motel room, and for the price (£400 per night = $800) I've decided to give this hotel a 2 star rating. Thank goodness we used our points for our stay instead of direct payment.

Great location, it's near the Queensway underground with a whole block of overpriced shopping but affordable (by American standards) food - mainly Asian cuisine; it's just too bad that the hotel concierge did not tell us about convenient local spots leaving the guest guessing.

The room service for cleaning was excellent, and the beds were very comfortable. Additionally, our credit card gave us the opportunity to get inclusive breakfast in the lobby which was great (both service and food).

Conclusively, this hotel is located in a nice area so if you have money to burn then great, but otherwise, keep looking. Hotels in London are unfortunately, in general, extremely small for their price.

As soon as I checked in, I was welcomed by receptionist Miguel with a friendly smile and was very pleased to let me know that the hotel was recently being renovated. The room was beautifully decorated and cosy. Huge flat screen TV and delicious Nespresso coffee maker. The hotel staff are so nice, that whenever I am in London again, that will be my first option. Good price, excellent location, delicious breakfast and outstanding customer service. What else can I say to helping you choosing your next hotel in London? 9 out of 10, indeed!

We stayed overnight in The London Hyde Park Hotel on the 26th January and found it and booked through the Hilton website. We were lead to believe that this hotel was a four star treat, with warm cookies served on arrival and outstanding customer services in line with the Hilton Doubletree brand.

Upon receiving our 'No cancellation policy' booking form, we were informed that this hotel was in fact undergoing renovation and incorporation into the Hilton Doubletree brand. For the same price, we could have booked into another hotel of the same brand and feel totally let down by the misleading information on Hilton.com.

I came onto TripAdvisor to check out the reviews of this website, which I will do prior to booking any hotel in the future, we received advice saying we should request a room on one of the upper floors. My partner also requested special arrangements be made through Hilton's Reservation Centre as this was supposed to be a romantic pre-Valentines day getaway weekend.

When we checked in, we were told we had to take the room that had been pre-assigned and that there were no other options available - we were allocated a room right under where the renovations were taking place and the noise was quite unbearable throughout the day. Luckily we had plans and opted not to Return to the room or hotel until it was time to sleep. The special arrangements that I mentioned before, confirmed the night before with Hilton Reservations, were not delivered or waiting in the room as promised, the room was barely 2* and we feel completely let down for what was to be a fantastic weekend in the capital city.

The bed wasn't that comfortable, the bathroom was in desperate need of renovation - but I guess thy is why the hotel is in the process of a renovation. My advice to Hilton, Doubletree, and the hotel staff is not to book guests into these rooms that have not yet been renovated - you are not offering a 4* service and are seriously letting your customers down.

On the upside the breakfast was nice and there was a wide selection to enjoy.

This is the first time I have stayed here and it will be the last. I simply cannot believe this hotel is within the Hilton brand. On arrival, only 1 of the 2 elevators working, later that night, none of the elevators working!
The overall impression of this hotel is that it's grubby & tatty - it really needs some investment. I requested a quiet room towards the back of the hotel so I wasn't overlooking the very busy main road - I got my wish but sad to say that workmen were drilling (angle grinding) banging and thumping right above me on the 4th floor, this went on until 18.00 (its 0900 now and the drilling has started again) - At the same time scaffolding right outside my window (which was not even double glazed) meant that I had to keep my curtains closed during the day. The room itself featured a huge modern flatscreen but that was the only redeeming feature - the whole room was grubby & featureless. The single radiator did not keep the room warm, in fact, the room was cold. Breakfast was uninspiring at best, the breakfast table sticky to the touch............I had planned to stay here again next week but I will now be staying elsewhere.
In summary - Grubby, tatty, noisy