Rooms felt small and cramped. Decor in need of refurbishment. Breakfast was average, and although a good selection of fresh breads, the English breakfast was a disappointment. If you trust the paper sign unprofessionally stuck to the front of the patio doors of the breakfast room you would assume that you enter through the front to check in, walking through the cluttered tables of people dining in the restaurant - it was only a workman on site that told us the entrance was actually around the side of the hotel.

This is not a Hilton or Double Tree despite the fact that the booking was made on the Hilton web site. This place is badly in need of some renovation - the rooms are very tiered. And don't bother paying extra for a Park View Room - yes, you do have a great view of the park - a car park!

And the heating/ air conditioning system needs some attention - just too noisy, even with ear plugs in.

I wouldn't bother with this place until it's been renovated.

I booked this hotel via the Hilton website - on arrival building work meant the main entrance was unusable and I had to try and get in via a very heavy glass door which I could not open and had to be assisted by a passer by. On checking in I was informed that breakfast was not included which was not clear from the website and my booking confirmation. The lift was not working and I had to be taken via the staff lift on a very convoluted route in the back of the hotel. The carpets were tired and needed cleaning/replacing - the decor in my room was also in need of re-doing and there were two chips in the bath. The free wifi only lasted for a few minutes and as there was no guest services directory in my room I could not easily check how much paid internet access was. The room was small but no smaller than comparable hotels in London but if you need to work at the desk, the huge TV takes up a lot of the space. On a plus point, the staff in the restaurant were all extremely pleasant and helpful. The building work noise did stop by 5pm but started up at 7am again. Don't go there if you want a lie in. I won't be back as this hotel fell far below the standards I had expected.

I booked this on a webiste which stated that this is a double tree hotel. 1st time visiting a hilton hotel and I have never been so disappointed.
When visiting we were greeted by lovely reception staff.
Getting to our room we noticed a dirty tray next to our a door with dirty pizza.
Rooms were small and ok for the price we paid just over £100.

Behind one of our beds were a dirty eye patch which had a yellow substance on there. I have been liaising with the operations manager and have not received a response for about 2 weeks now.

Do not waste your money here.