I booked this on a webiste which stated that this is a double tree hotel. 1st time visiting a hilton hotel and I have never been so disappointed.
When visiting we were greeted by lovely reception staff.
Getting to our room we noticed a dirty tray next to our a door with dirty pizza.
Rooms were small and ok for the price we paid just over £100.

Behind one of our beds were a dirty eye patch which had a yellow substance on there. I have been liaising with the operations manager and have not received a response for about 2 weeks now.

Do not waste your money here.

I bought the room last minute on hotels.com for 140 for a single room not including breakfast. Upon checking in the girl was very haughty and robotic, and declared rudely my pre authorisation had declined, she tried again but again said it had declined quite bluntly implying that I didnt have enough in my bank to cover it which I most certainly did. I checked in anyway and discovered upon ringing my bank that the authorisation HAD in fact gone through not once, but twice, meaning that for 48 hours they held 100 pounds and I didnt spend anything.

My room was tiny and freezing cold upon checking in, so much so I had to get into bed asap, the tv only had 12 or so channels, the wi fi didnt work in the room and the shower was spitting water without a proper jet.

Checking out, the man asked me if my stay was good and when I said actually no, he said 'oh right ok' and then said goodbye without asking why (Getting my name wrong in the process, being a double barrelled English name its not hard to get right!)

THEN when I asked the porter for a cab he rushed out to flag one down for me totally ignoring the fact I had two massive suitcases, and had to lug them myself down the stairs as the ramp door was out of order. And as a small female I found this difficult!

Four star hotel? No way! Ive stayed in two stars with more character, customer service and value for money.

The hotel is in poor shape, but getting renovated. The rooms are tiny, and the first few rooms they gave us had bad mold in the bathroom ceiling and windows.
Breakfast was included, but not very good. What was supposed to be scrambled eggs looked curdled, the fried eggs swam in grease and were cooked very hard, and the coffee was lukewarm and not very flavorful.
There was no warning on the hotel site that they were renovating, so the racket was unexpected.

Stayed here recently on business. Staff were friendly. Hotel is undergoing refurbishment which it desperately needs. My room had not yet been refurbished. A very fousty smell in the room and when I arrived I found the toilet seat hanging off and the previous occupants damp towels hanging behind the bathroom door - though these issues were dealt with as soon as I reported them. I then had to endure drilling and sawing in the room immediately above me from about 16.30 for 30 minutes and then again the following morning from about 8.15. Certainly does not warrant its 4* rating in its current condition