PROS
- free wifi! Being one of those people who likes to stay connected, this was a huge bonus. The wifi connection was pretty good and fast.
- Good location in Bayswater; near the Bayswater and Queensway stations, and close to Tesco Express and Sainsburys and a number of Asian food outlets
- Neat and clean rooms
- Plenty of power sockets in the room, including some next to the bed
- Comfy bed and pillows (though my bed was a little high).
- Bathroom floor was heated. I liked this :)

CONS
- Signage outside is rather small, which made it tricky for the taxi driver to locate.
- Corridors are rather dimly lit.
- Did not like that my room (and my parents' room) had to be accessed via stairs. Only a few steps, but it's tiresome when you have heavy bags with you.
- No toothbrush and still water provided in the rooms. Had to ask the front desk for them. Took a whole day for a bottle of still water to get to my room, though.

We stayed 1 night, 30/11/2012 in double room with evening meal & breakfast. Entire hotel is very dark & looks quite seedy as totally black & white and bathroom was smallest we've ever had in a hotel. Evening meal service was very slow but food quite nice. Breakfast, however, wasn't good...just ordered tea, coffee & 2 English breakfasts, our tea & coffee arrived after around a 10 minute wait and our cooked breakfast arrived over one hour after we had ordered it!!!! Had to complain 3 or 4 times before our cooked breakfasts eventually showed up! Many other guests were also joining in with us complaining to the waitresses that they were waiting unacceptable lengths of time for their food to arrive & we all commented together that it was like staying at Faulty Towers.

Very, very, very poor standard of service was experienced by many of us guests during our one night stay there. Please do not book to stay there as it isn't a pleasant experience and it is very, very over-priced for the standard of service they offer. We have stayed in many different types of hotels & guest houses in our time but never have we received such terrible service from staff, absolutely awful place it is.

Very nice hotel, was given a upgrade upon arrival which was great.
The staff was friendly and helpful.
The room was very modern.
I've been in many hotels worldwide and I have to say this is one of the best hotels I've been in.
Will use this hotel again that's for sure.

We had a twin room, which surprised us positively with its size : pretty good for London - we even had a niche with two big armchairs. The beds were big and comfy and the minibar was full of good things (tea&coffee available). There are some hangers and drawers for clothes - not too much, but was enough for a girlie weekend. The bathroom is small but nice - the shower is excellent. We liked the minimalistic black&white decor, lots of mirrors. The best : our room was very quiet.
Concierge and receptionists were efficient, fast and helpful. There are two underground stations around the corner and we walked from Paddington (max 15 min.). I'll be definitely back soon !