We stayed 1 night, 30/11/2012 in double room with evening meal & breakfast. Entire hotel is very dark & looks quite seedy as totally black & white and bathroom was smallest we've ever had in a hotel. Evening meal service was very slow but food quite nice. Breakfast, however, wasn't good...just ordered tea, coffee & 2 English breakfasts, our tea & coffee arrived after around a 10 minute wait and our cooked breakfast arrived over one hour after we had ordered it!!!! Had to complain 3 or 4 times before our cooked breakfasts eventually showed up! Many other guests were also joining in with us complaining to the waitresses that they were waiting unacceptable lengths of time for their food to arrive & we all commented together that it was like staying at Faulty Towers.

Very, very, very poor standard of service was experienced by many of us guests during our one night stay there. Please do not book to stay there as it isn't a pleasant experience and it is very, very over-priced for the standard of service they offer. We have stayed in many different types of hotels & guest houses in our time but never have we received such terrible service from staff, absolutely awful place it is.

Very nice hotel, was given a upgrade upon arrival which was great.
The staff was friendly and helpful.
The room was very modern.
I've been in many hotels worldwide and I have to say this is one of the best hotels I've been in.
Will use this hotel again that's for sure.

We had a twin room, which surprised us positively with its size : pretty good for London - we even had a niche with two big armchairs. The beds were big and comfy and the minibar was full of good things (tea&coffee available). There are some hangers and drawers for clothes - not too much, but was enough for a girlie weekend. The bathroom is small but nice - the shower is excellent. We liked the minimalistic black&white decor, lots of mirrors. The best : our room was very quiet.
Concierge and receptionists were efficient, fast and helpful. There are two underground stations around the corner and we walked from Paddington (max 15 min.). I'll be definitely back soon !

My husband and I booked this hotel through Living Social and were expecting a nice little hotel. I dropped off my bag the day before, and the staff could not have been more helpful and welcoming. When we checked in we were upgraded free of charge, and had an absolutely wonderful room with lots of fun mod-cons. The underfloor heating in the bathroom was lovely, the fluffy dressing gowns were fab, the disappearing TV was perfect (my pet peev is a TV dominating the room) and the whole room was so comfortable.

We dined in the restaurant both evenings, despite knowing many restaurants in London that I like - that's how good the food was. Presentation was immaculate, the dishes were very tasty and interesting (not just touristy English food) and the staff were so helpful and pleasant.

Breakfast the next day was ample; my husband had a superb full English, and I had Eggs Benedict, and you get all the trimmings as included (pastries, toast and jams, juices etc). Particularly with deals, you can find that you're charged for everything, but that certainly was not the case here. They couldn't have done more.

I honestly wanted to find one little thing wrong with this hotel to ensure that I'd leave, but genuinely couldn't. We had such a wonderful time, and would definitely return here and pay full price for such a lovely stay with such wonderful staff. Really great experience.