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“Luxury and Location” 5 of 5 stars
Review of InterContinental London Park Lane

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InterContinental London Park Lane
5.0 of 5 Hotel   |   One Hamilton Place | Park Lane, London W1J 7QY, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #129 of 1,065 Hotels in London
Derby, United Kingdom
Top Contributor
57 reviews 57 reviews
53 hotel reviews
Reviews in 47 cities Reviews in 47 cities
68 helpful votes 68 helpful votes
“Luxury and Location”
5 of 5 stars Reviewed August 20, 2010

Stayed at the IC over a weekend in early August with my wife and family and as Ambassador Members were upgraded.
We negotiated a deal for an upgrade to the Club Lounge on arrival which was great value as it included a great breakfast with lots of fresh fruit (including raspberries, blueberries and strawberries) and unusually, a breakfast cooked to order!! Not served lukewarm from self servers as usual in most hotels.
Enjoyed unlimited soft drinks, tea, coffee and nibbles all day, and a very happy "2 hour happy hour" with Moet and Chandon and all other beer, wine and spirits etc. Geat canapes and cheese, biscuits and other snacks. We found no need for a formal evening meal after our time in the lounge.
Interesting to meet the Club Manager again, when we last met her, she was in the IC Sydney in March 2009. Great service again, thank you.
Despite what might apear from above, we did go out, and the hotel is well located close to parks, west end and other tourist locations. Tip - travelled from St Pancras by tube and changed at Green Park onto line to Hyde Park. We walked so far underground at the interchange that it was quicker to get on/off at Green Park.
Good quality hotel and I would use it again.
Only negative comment, despite staying over a weekend (sat/sun) when we thought prices would be lower, quite expensive!!!

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,486 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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hertfordshire
1 review
5 of 5 stars Reviewed August 15, 2010

we were made to feel like royalty. nothing was too much trouble. the suite was amazing. we looked out on to hyde park. we watched the changing of the guard when we woke up. we ate at the Theo Randall restaurant. food was great. my son loved it. he said they were the best beds he had ever bounced on!!! i won't stay anywhere else in london from now on.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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uk
Top Contributor
65 reviews 65 reviews
41 hotel reviews
Reviews in 49 cities Reviews in 49 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed August 13, 2010

Booked this hotel through London Experience "Show & Stay" £647, this included 3 nights in the hotel (2 people) with full English breakfast, good seats for The Jersey Boys in the Prince Edward Theatre and a pre- theatre dinner in Marco Pierre White's restaurant L'Escargot - I believe that we got a a good deal.

Hotel staff were friendly and helpful, we didn't have any view from our room window (room 307) but the room itself was very comfortable, nice toiletries, good turn down service each evening with towels and toiletries replaced.

Breakfast had a wonderful choice and was served until 10.30am which was great. Check out is noon which is also a plus.

Walking distance to Fortnum & Masons, Picadilly, Buckingham Palace, Harrods. Taxis were always available outside hotel when required.

The down sides were, we booked a twin room and arrived to find a double - they took quite a while, about an hour, to sort that out. There was also a mix up with our reflexology booking which had been made weeks in advance with the hotel spa. If I hadn't phoned to check beforehand I'm not sure we would have got what we wanted, however the sessions themselves were very good - £45 for half an hour and we were both given a full size shower gel in a nice gift bag as compensation for the mix up.

The good far out weighed the not so good, we had a great stay and I would certainly choose this hotel again.

  • Stayed August 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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new york
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 10, 2010

Pros: Beautiful hotel. Top of the line amenities. Top-notch service. Very comfortable rooms, with nice features (great lighting, nice TV, etc). Amazing club level lounge. One of the best locations in London.

Cons: Location is great, but always busy and very touristy. Very expensive hotel. Internet should be included in high room rate, but it's not.

If you're willing to spend a few extra dollars, the club level lounge is truly worth it. Beautiful views, free breakfast, nice other amenities.

  • Stayed July 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
Top Contributor
136 reviews 136 reviews
121 hotel reviews
Reviews in 75 cities Reviews in 75 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed July 23, 2010

This is a beautiful hotel with lovely rooms. But its location is what warrants the price tag. I would be perfectly happy staying somewhere else for half the price...but that's just me.

The Mayfair is a beautiful hotel and hardly the same cost as the Inter-Continental (I think the Mayfair is also in a better location).

I was extremely disappointed with the room service. I ordered room service twice and the food was cold both times. There is something disconcerting about eating cold food when you know it was hot...at some point.

  • Stayed September 2009, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 21, 2010

As a Gold Ambassador member our experience at this hotel was a little disappointing. Having spent three weeks travelling the UK, London was our last stop before heading home. We booked the hotel over three months ago and at check in... which lasted nearly 20 minutes were put in a disabled room at the back of the hotel overlooking the hotel canopy and the adjacent building site, none of which was explained at check in. On discovering our room we contacted reception to express our dissatisfaction but were advised that the hotel was full... amazing that hotels are always full when your not happy... further discussion and a further 20 minutes and we were moved to another much smaller room with a slighlty better view... still not what you would anticipate from a five star hotel... whilst the staff were pleasant enough... they seemed way to busy... giving most of their time to the many business men checking in... a very disappointing start to our last few days in the UK

  • Stayed July 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Leicester, United Kingdom
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 18, 2010

Great hotel, excellent and friendly staff.

Rooms were great, however the connecting room wasn't anything special.

The bar could do with some work, but bar staff were great.

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about InterContinental London Park Lane

Address: One Hamilton Place | Park Lane, London W1J 7QY, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#36 Spa Hotel in London
#76 Romantic Hotel in London
#97 Family Hotel in London
#98 Business Hotel in London
#100 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental London Park Lane 5*
Number of rooms: 277
Official Description (provided by the hotel):
Once the site of a royal residence, InterContinental London Park Lane is now the epitome of modern elegance. Located between Mayfair and Knightsbridge in view of Buckingham Palace, the hotel is not far from the Tower of London, Big Ben and Trafalgar Square. Also worth seeing is the Victoria and Albert Museum, Madame Tussauds and The National Portrait Gallery. ... more   less 
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Also Known As:
Intercontinental Hotel London
InterContinental London Park Lane England

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