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“Great Experience...Recommend Highly !!” 5 of 5 stars
Review of InterContinental London Park Lane

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InterContinental London Park Lane
5.0 of 5 Hotel   |   One Hamilton Place | Park Lane, London W1J 7QY, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #131 of 1,065 Hotels in London
Panama City, Panama
Top Contributor
51 reviews 51 reviews
35 hotel reviews
Reviews in 27 cities Reviews in 27 cities
61 helpful votes 61 helpful votes
“Great Experience...Recommend Highly !!”
5 of 5 stars Reviewed August 25, 2009

Spend a week in late august last year at this hotel, this was my fourth time in 6 years. The staff is very attentive and always ready to help you at a seconds notice. Rooms are comfy and very clean. Nice television set, choices of movies and programs, Excellent minibar with lots of goodies for the late nighter. The Club Level has to be one of the best from the Intercontinental Hotels. A good size lounge, with cook to order breakfast or self serving buffet, a mix of arab and international food makes for interesting and savory choices. The staff of this concierge or Club level are the best I have encounter in many Club level visits. The hotel also has a nice bar and a very good fusion style restaurant, a bit pricey, but what is not in London. Picadilly Street is just across the hotel, as well as a beaufitul park and many of London's attractions withing walking distance. My experience was excellent and this will be my hotel of choice next time I travel to London Again.

  • Stayed August 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jeddah
Senior Contributor
47 reviews 47 reviews
29 hotel reviews
Reviews in 15 cities Reviews in 15 cities
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed August 24, 2009

I stayed there 28-Jun till 5-July-2009… Room 873 and I will never stay there again for many reasons…
Room has very bad view (inside the building), old furniture, poor cleanness level … Reception staff promised me to change it after 2 days of stay but they didn’t. Most of staff are not friendly specially the door man and a guy in the restaurant.
The only advantage is the fabulous location but in same area there are better hotels like Hilton and JW Marriot.

  • Stayed July 2009, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Top Contributor
116 reviews 116 reviews
58 hotel reviews
Reviews in 51 cities Reviews in 51 cities
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed August 22, 2009

We had a great deal here for 2 rooms, but it felt like since we received this price break, our stay would match the price. The location is good and the rooms are very nice.....however, this is not a 5 star hotel. We had just stayed at the IC Amstel and the San Fransisco Mark Hopkins, where they bent over backwords to help and make our stay pleasant. This is definitely a business hotel. We saw many people " doing deals" in the lounge, the restaurant..etc. They were catered too. The staff is nice but not very helpful. We saw the business patrons being catered to, while we felt secondary. There were almost no families, fair enough, but if you are a business hotel, make that more apparent in your adds. I called for turn down one time and never received it. ( At the Amstel, they not only came for turndown on a regular basis but left treats, water and other amenities ).
I copied this from another review since it seemed to reflect my experience (This hotel might appeal to business travelers. Didn't see many other families. From other reviews it appears the suites and executive rooms are nice, and perhaps the staff is more accomodating to the patrons of those rooms).

  • Stayed August 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 11, 2009

I can't fault this hotel at all. Clean rooms, quiet and the staff were excellent.

  • Stayed February 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chester, United Kingdom
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 28, 2009

I am a plat Ambassador I have stayed at the Intercontintal in London before and i must commend the Reception staff at check in and check out for being friendly and helpful. I received a double upgrade to a very nice room which was spacious, clean and a very comfy bed. The only complaint i have is that for the 2 days i had breakfast in the restaurant the service was terrible as in no staff and badly managed resulting in me having to beg for some coffee and also having my breakfast taken away whilst i was up at the buffet bar. Also the quality of food at breakfast has nosedived as last year it was outstanding but i did notice that the selections are less and the quality of products have been downgraded. But i would gladly come here again minus the breakfast

Stayed July 2009, traveled as a couple
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Houston
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 27, 2009

Husband was on business, so I joined him with our two teenage sons for one week. Booked two rooms, as they can only accomodate a max of three people in one standard room, utilizing a roll away. We were able to get adjoining rooms, even though the hotel was full. Rooms and bathrooms are on the small size. Nothing special. The usual four star amenities. Not much storage room, no place for suitcases. We were there for a week, and ended up stumbling around our "stuff" and each other and one can just forget about sharing the bathroom.
The rooms were clean and the housekeeping staff did a good job.
We utlilized the 7th floor lounge which had a stunning view and offered a fabulous selection of hot breakfast items, plus the usual continental fare. Offered sandwiches at "tea time" and cocktails with a beautiful canape plate in the evenings. The lounge staff were "present" but certainly not attentive.
Very convenient location. Walk to shopping and many tourist sites or take the subway from Hyde Park corner.
This hotel might appeal to business travelers. Didn't see many other families. From other reviews it appears the suites and executive rooms are nice, and perhaps the staff is more accomodating to the patrons of those rooms. Five stars? The hotel is, well, fine, but not worthy of five stars in my opinion, thus the average rating.

  • Stayed July 2009, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worcestershire
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed July 21, 2009

Arrived at 1.30pm could not check in until 2.oopm, fair enough. Went into lounge for a latte and cappuccino, bill was over £10. Lounge was nothing to write home about. Stayed at Intercontinetal in Muscat Oman many times which is a fantastic hotel, so perhaps the comparrisons are a bit unfair. It was a free nights stay so for the Intercontinental group to allow us this hotel was a bonus as we had booked to see a show at the Playhouse. The check in staff were efficient but no smiles and did not give extra information. We were upgraded to the business level which had a lounge, we had to find this out ourselves. The bedroom was adequate, bathroom very small. The cookhouse cafe was ok and breakfast had a good overall choice. At check in we were given a choice of paying £30 or booking breakfast then for £15 each.

  • Stayed July 2008, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental London Park Lane

Address: One Hamilton Place | Park Lane, London W1J 7QY, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#36 Spa Hotel in London
#81 Romantic Hotel in London
#98 Family Hotel in London
#99 Business Hotel in London
#102 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental London Park Lane 5*
Number of rooms: 277
Official Description (provided by the hotel):
Once the site of a royal residence, InterContinental London Park Lane is now the epitome of modern elegance. Located between Mayfair and Knightsbridge in view of Buckingham Palace, the hotel is not far from the Tower of London, Big Ben and Trafalgar Square. Also worth seeing is the Victoria and Albert Museum, Madame Tussauds and The National Portrait Gallery. ... more   less 
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Also Known As:
Intercontinental Hotel London
InterContinental London Park Lane England

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