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“A Fabulous Freebie!” 5 of 5 stars
Review of InterContinental London Park Lane

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InterContinental London Park Lane
5.0 of 5 Hotel   |   One Hamilton Place | Park Lane, London W1J 7QY, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #115 of 1,075 hotels in London
Horsham, United Kingdom
Top Contributor
117 reviews 117 reviews
66 hotel reviews
Reviews in 82 cities Reviews in 82 cities
293 helpful votes 293 helpful votes
“A Fabulous Freebie!”
5 of 5 stars Reviewed June 19, 2009

We stayed here for one night in June for my girlfriend’s birthday, using Priority Club points which meant we could book a Classic room for free (otherwise it would have been £300). On arrival, we were delighted to be upgraded to a Superior room in honour of her birthday, and then 5 minutes after getting into the room, a decorated dessert iced with a Happy Birthday message was delivered – amazing service when we were getting the room for free already!
Our Superior room overlooked the next door property’s roof terrace and Hyde Park Corner and had all mod cons – good aircon, fab shower, Bang & Olufsen surround sound TV etc. It was also surprisingly quiet considering the hotel's location close to a very busy junction in central London - didn't notice traffic noise at all.
Service was excellent, friendly and attentive – from the doormen to room service to the reception staff.
We didn’t eat in the hotel, but it’s a very nice walk through Green Park past Buckingham Palace and down to the bottom of Haymarket where we had a restaurant booked. Afterwards we walked back through St James Park past the ponds then cut through Green Park again, thus avoiding all the traffic around Piccadilly.
Would highly recommend this hotel if you can afford it – or have sufficient Priority Club points like us! Would say it is far superior to the Holiday Inns of the same chain.

Stayed June 2009, traveled as a couple
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1,362 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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English first
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 18, 2009

Located in the centre of the city at a walking distance from Buckingham palace and London eye, the Intercontinental welcomes you to London. From the entry point at the lobby to the restaurant at the ground floor and even to the rooms the same feeling of a huge hotel with a good reputation goes with you. Apart from the staff being courteous and the location being nice, the hotel has some exquisite restaurants, with amazing food for your taste buds and a huge swimming pool for you to enjoy if that's not all come to the spa at intercontinental and relax till you get over with the daily worries of life with an exclusive massage and spa treatment.

The rooms of the hotel are big and the food is awesome, the hotel also has an amazing collection of wines and is located at a walking distance from the London eye and Buckingham palace. If you are a hard rock cafe lover well, here it is just outside the hotel at the end of the lane and if you want some exquisite Indian food walk past 4 blocks and you reach to an exclusive indian restaurant with some awesome food. The hotel is adherent to all your possible needs and whether you are travelling alone or with girlfriend or on business you have something or the other to keep you busy in your free time.

  • Liked — The food and rooms
  • Disliked — Nil
  • Stayed May 2007, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Glasgow, United Kingdom
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 10, 2009

The Hotel is in a good location, 2 min walk from Hyde Park Tube. Friendly staff, Reception were excellent. We got upgraded complementry. The room was clean and had all the nice "extras" you would expect for a 5 star hotel ie Elemis products, CD player in room, Slippers, Turndown Service, Speakers in Bathroom to listen to TV,Bathroom mirrior that doesnt steam over, Additional large shower head, etc. We didnt eat in the Hotel but found a fab restaurant in Soho called Bistro. The food was excellent, service quick and friendly and great value for money.

I would return to this Hotel.

  • Stayed June 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Halifax, West Yorkshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 8, 2009

This is a lovely hotel. Myself and my mum stayed at the Intercontinental Park Lane to celebrate her birthday.
We arrived at the hotel at 12 noon. We did not expect our room to be ready but we found the room was available for us (4th floor room 446). The check-in was fast and friendly. The room was lovely with two single beds a large flat screen TV and a Bose radio. The bathroom was a nice size and what a lovely surprise to have Elemenis toiletries and two bath robes. There were tea and coffee facilities, mini bar, and safe.
After settling in our room we went out to explore London. On our return to the room my mum had a birthday cake and fruit left for her which was a lovely touch.
We also had a turn down service every night with a little chocolate left on your pillow.

Breakfast was £30 per person in the Cookbook Café or you could have Breakfast in the lobby for around £12.50. The breakfast was very good with plenty of variety.
We had our evening meal at Theo Randall restaurant which was out of this world. The setting is stylish but relaxed, and yet again the staff our friendly and very attentive. I recommend you try this restaurant you will love it.
We traveled by tube to the Hotel (Hyde Park Corner) from the tube it is no more than 5 min walk.
I will 100% be going back to the Intercontinental Park Lane again and would recommend this Hotel to anyone.

  • Stayed June 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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plymouth, devon, uk
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 8, 2009

The hotel is located within close distance and easy reach of the Hyde Park Corner tube station and it was clearly signposted at the station so we found it easily. We arrived at about 1pm - before check-in time, however our room was ready. The receptionist informed us that we had been upgraded to a room with a view over Hyde Park which we were pleased about.

The lobby and downstairs areas in the hotel were lovely, it had a relaxed and welcoming feel. The bar area was smart and the chairs really comfy. Good first impressions.

Our room was of average size - not huge but plenty of room for two people to be comfortable in. The bed was large and very comfortable. I noticed that the room and bathroom were exceptionally clean, which is something I really feel is necessary when I am staying somewhere. The decor wasn't to my taste, however there was nothing wrong with it - just a case of personal preference. The bathroom wasn't massive yet of sufficient size and the shower was a rainfall shower - with the big shower heads. Toiletries, dressing gowns and slippers were also provided.

Upon returning to the room on the first evening I found a birthday card from the hotel along with a slice of cake (absolutely gorgeous), some comice pears and a box of chocolates - I thought this a really nice touch. The rooms also get turned down each evening which is good. We didn't order room service, however if you wish to then bare in mind it is very expensive!

One gripe I had with the hotel (only minor) was that although there seemed to be a lot of staff stood by the doors, they were very rarely opened for us, only a small thing but I would expect a 5* hotel to have someone on the door to welcome guests in.

On the Friday night we ate in Theo Randall's restaurant - not cheap but worth it! We opted for the 5 course taster menu, each course being exquisite. I do need to make particular mention to the Amalfi lemon tart - the best I have ever had! The sommilier seemed to have a good knowledge of the wines and all the waitering staff were friendly. The restaurant had a relaxed feel which was lovely - you didn't feel the need to have a really hushed conversation - there was a good buzz about the place. One lady - perhaps the maitre d (?) - went out of her way to be helpful - we couldn't manage our cheese course so she arranged for it to be taken up to our room. She was very down to earth and made you feel really welcome in the restaurant.

Overall I would recommend the Intercontinental as there is nothing at all wrong with it. I probably wouldn't stay here again if visiting London as I like to try new places but that is no bad reflection on the Intercon. Although it is a good hotel, I wouldn't say that it was extra special - it didn't 100% match up to other 5 * hotels I have stayed in. I have also stayed at the Marriott on Park Lane and I did prefer this. I would say if you were just looking for a base to do some sighseeing / visit London then it's perfectly fine - however it is a big hotel so for a special occasion I would probably recommend a smaller, more personal hotel. I get the impression it is mostly geared up to the tourist and business traveller.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wiesbaden, Germany
Top Contributor
61 reviews 61 reviews
45 hotel reviews
Reviews in 25 cities Reviews in 25 cities
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed June 1, 2009

What a wonderful experience this was. We stayed at the Intercontinental to celebrate my mother's birthday. The manager surprised her with a lovely bit of birthday cake and a plate of fruit in the room.

We arrived at 10:00 a.m. to find they had a room available for us! The room was spacious, with two beds, and a large bath. Everything was clean, operational, and well thought out. There was an iron and board, two robes, Elemenis toiletries, large, flat screen TV, Bose radio, very effective black out drapes. The room and bath were spotless. There was a tea service, mini bar, and safe. Plenty of storage, plenty of room to move around. Very comfy chair and foot rest.

We heard no street noise, no noise from the hall or neighboring rooms, including nothing through the door that connected inside to the next room.

From the moment we walked in all staff were clearly there to make us feel welcome and comfortable. Service in the executive lounge was attentive and friendly. There were two free computers to use at your leisure. Breakfast had good variety and was tasty.

We will absolutely stay at this Intercontinental again. What a pleasure to stay where you are pampered guests.

  • Stayed May 2009
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed May 24, 2009

Stayed here for 2 nights 22-24 May 09. Wrote a letter in advance stating it was my Silver
wedding and my 50th birthday. Didnt expect anything, but i was knocked out when the receptionist congartulated me on my double celebration! I was upgraded to a Superior room, hotel was great, breakfast was superb.
If i was staying longer i wuld have tried the Sundy Brunch, £40 for 3 courses and all the Champagne you can drink!

Has to be the best deal in London surely.
would gombacktomorrow.

  • Stayed May 2009, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about InterContinental London Park Lane

Address: One Hamilton Place | Park Lane, London W1J 7QY, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#32 Spa Hotel in London
#75 Romantic Hotel in London
#89 Luxury Hotel in London
#93 Business Hotel in London
#109 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental London Park Lane 5*
Official Description (provided by the hotel):
Once the site of a royal residence, InterContinental London Park Lane is now the epitome of modern elegance. Located between Mayfair and Knightsbridge in view of Buckingham Palace, the hotel is not far from the Tower of London, Big Ben and Trafalgar Square. Also worth seeing is the Victoria and Albert Museum, Madame Tussauds and The National Portrait Gallery. ... more   less 
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Also Known As:
Intercontinental Hotel London
InterContinental London Park Lane England

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