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“Beautiful Hotel” 5 of 5 stars
Review of InterContinental London Park Lane

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InterContinental London Park Lane
5.0 of 5 Hotel   |   One Hamilton Place | Park Lane, London W1J 7QY, England (Mayfair)   |  
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Ranked #116 of 1,049 Hotels in London
Certificate of Excellence 2014
Falkirk, Scotland
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
72 helpful votes 72 helpful votes
“Beautiful Hotel”
5 of 5 stars Reviewed March 29, 2009

Stayed at the Intercontinental when visiting London for my companies Christmas dance. Stunning hotel in a magnificent location on corner of Hyde Park/Park Lane. Very friendly and efficient check in staff - we arrived at 9:30 am and asked if we could store our luggage until a room was ready, but the staff member who was checking us in found a room and allocated it to us, albeit it only had a view into the inner courtyard. Hotel is very well appointed throughout from the reception to the corridors and lifts and is deserving of its 5* status. Rooms are very comfortable - not massive, but then who visits London to stay in a room! High quality BOSE TV/Sound system in room, writing table and good wardrobe/storage with iron/ing board etc. Bathrooms very modern with high quality fittings. And the bed - WOW!!! So comfortable.
Didn't have a meal in any of the restaurants so can't comment, but buffet breakfast was was good. Drinks are quite expensive, but you are staying in a 5* hotel so that's only to be expected. Wouldn't hesistate to recommend hotel to anyone

  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Argyle, Texas
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 28, 2009

We got an excellent deal on this hotel from Expedia and you can't beat the location. You are a quick walk from the Green Park tube stop and right across from Green Park. The hotel smells like roses when you walk in, which is a nice touch. The rooms are a bit small, but typical for London. We had to have a portable bed rolled in for our son, but they brought it up right away. The restaurant was okay, but go out to one of the local restaurants or pubs for a good English breakfast. My only complaint was that our television remote ended up missing twice during our 5 night trip, right after the maids cleaned the room. The hotel did bring up new remotes but it took them quite awhile to locate one. Overall though, it was a good experience.

  • Stayed March 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Washington DC, District of Columbia
Top Contributor
116 reviews 116 reviews
108 hotel reviews
Reviews in 81 cities Reviews in 81 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed March 22, 2009

I have stayed here before, and liked it, but the hotel has gone down hill for sure. For a start, it's expensive and Priority Club doesn't give you points if you book advance rate. They charge a fortune for anything extra, such as internet access.

The rooms are ok and clean, but bog standard Intercon. The gym is great. However the lifts are super slow, and two of them were broken down, so the whole hotel was relying on one or sometimes two lifts. It took forever.

The location is also not great if you're working in the city. We were there during the big snow in London, and could not do anything ... without cabs you really can't be at this hotel... much better to be in the city. In fact for this price, I think there are much nicer hotels in London to stay at.

  • Stayed January 2009, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portmarnock, Ireland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 20, 2009

I went here with my wife for a night! Absolutely top class. I'm a regular user of the Intercontinental group but this hotel is one of their best. The bar though was a bit crap but who stays that long in a hotel bar anyway! Perfect for couples or business.

  • Stayed February 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hong Kong
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 17, 2009

Stayed in the suite in 2007 and 2008. This is a very good hotel, newly renovated (06?07?), clean and modern, expecially given all other hotels (inside the room) in London are pretty old. Quite area, very close to the underground, and the taxi are always there. 5 mins walk to Hyde Park and the underground. 15-20 mins walk to Harrods, very good walk (along Hyde Park) if the weather is nice. I will definately come back but only if I am on holiday. This is not a business hotel, the suites I stayed in 2007 (top floor) and 2008 (lowerest floor) are very pooly lit and the desk lamp is a joke. I have to moved all the standing lamps (one or two) next to my table and it's still not bright enough (against the dark wood/ deep colour background). Struggle to work / read and write/, under a very romatic atmosphere and I was only 34-35 then. I doubt if anyone can work under the candle light for more than 1 hour. It seems that the standard room are in lighter colour (yellow/beige?) and maybe the lighting will be more work-friendly.

  • Stayed October 2008, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Berlin, Germany
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 13, 2009

We booked the Intercontinental on Park Lane as a treat for my husband's birthday and to go sales shopping, using our free weekend night certificate from the Ambassador pack. We booked a studio suite, however when we arrived they informed us we had been upgraded to a luxury suite (triple upgrade so we were very happy). Our butler took us up to the room, which was absolutely massive, especially considering the location overlooking Hyde Park Corner. There was marble floors, a guest cloakroom, large dining and sitting area, with a separate large bedroom and huge bathroom. Elemis goodies in the bathroom (and full size soap and moisturiser in the guest toilet).
The Club lounge was being refurbished when we stayed, but the hotel had turned part of the ground floor bar and lounge into a Club area. The facilities Club access gives you is easily worth the extra money. There was everything you could want for breakfast in the Cookbook Cafe. Afternoon Tea in the lounge area with sandwiches made especially for us (we are allergic to dairy) and wonderful little chinese style tea pots with around fifty varities of tea was a lovely surprise. But the best bit was evening cocktail hour, we must have had more than a bottle of champagne between us, with choices of pink champagne or the classic champagne cocktail, who wouldn't?
As the restuarant was closed, we had room service dinner, which was ok but nothing special. We didn't use the gym or spa but both looked brilliant, with individual new water bottles and rolled towels on every machine in the gym. As the Club lunge was closed we got free internet access in the business lounge.
This is the only time I have stayed in an hotel and had my expectations surpassed. The service was perfect and staff were helpful beyond the call of duty at all times and extremely polite, without being at all fussy. There was even a chocolate cake wishing my husband happy birthday in the room when we arrived and staff knew our names and which room we were in whenever we had a query.
I can't really express how great this hotel is, much better than the Hilton on Park Lane, or any other hotel I have been to.
We will definitely be going back.

  • Stayed January 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
1 review
5 of 5 stars Reviewed March 4, 2009

Fantastic hotel! Great location, great room (Executive suite). We always try and stay at Intercontinental hotels/resorts whilst travelling and yet again they delivered.

The hotel is located in our favourite part of London, which is within nice walking distance of other hotels, bars and restaurants.

The foyer and check in desk can be a little impersonal due to the size of the hotel, but highly recommended.

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental London Park Lane

Address: One Hamilton Place | Park Lane, London W1J 7QY, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#29 Spa Hotel in London
#68 Romantic Hotel in London
#85 Family Hotel in London
#96 Luxury Hotel in London
#101 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental London Park Lane 5*
Number of rooms: 277
Official Description (provided by the hotel):
Once the site of a royal residence, InterContinental London Park Lane is now the epitome of modern elegance. Located between Mayfair and Knightsbridge in view of Buckingham Palace, the hotel is not far from the Tower of London, Big Ben and Trafalgar Square. Also worth seeing is the Victoria and Albert Museum, Madame Tussauds and The National Portrait Gallery. ... more   less 
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Also Known As:
Intercontinental Hotel London
InterContinental London Park Lane England

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