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“A great hotel.” 5 of 5 stars
Review of InterContinental London Park Lane

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InterContinental London Park Lane
5.0 of 5 Hotel   |   One Hamilton Place | Park Lane, London W1J 7QY, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #134 of 1,066 Hotels in London
Sunderland, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“A great hotel.”
5 of 5 stars Reviewed July 9, 2014

We stayed here for one night, choosing the hotel because of its excellent location. The staff are delightful and nothing is too much trouble. The whole ambience of the place is relaxing and peaceful - quite some feat when you contrast this with the busy area of London just outside the door! Although we had intended to eat in Theo's restaurant, we were so tired after our day that we decided room service was in order and this did not disappoint. Portions were satisfyingly large and very tasty. There were a couple of things that would have made our stay a little more pleasant, namely, a room with a view- rather than one which was blocked in on all sides by other parts of the hotel (this made the light quality in our room rather poor). Also, there was a lack of hotel information in the room itself (we checked the hotel information channel very carefully, as well as the printed literature, and still had to phone reception to ask about the times and venue of breakfast). However, breakfast itself was delightful and the fellow guests at this hotel are also lovely. Room facilities were top-notch, and although we have had better quality bathroom toiletries in other places, these were sufficient for one night. The public areas in this hotel are spacious and immaculate and we really enjoyed our stay. Highly recommended!

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline J, Manager at InterContinental London Park Lane, responded to this review, July 14, 2014
Dear Kate W,

Thank you for taking the time to review the hotel following your recent stay with us. We are delighted to hear that you had an enjoyable experience and your comments have been shared amongst the team.

Once again, thank you for your kind words. We look forward to welcoming you back soon.

Kind regards,

Caroline Jillings
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,496 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
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English first
Pauls Valley, Oklahoma
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 9, 2014 via mobile

While I expect a European hotel to have smaller rooms than we Americans are used to- my husband, daughter, and myself were a little claustrophobic in our otherwise fabulous room at the Intercontinental Park Lane. The hotel is stunning, but once inside it is rather generic- you could be anywhere.
The location is conveniently located next to a Tube station, and the view from our room was beautiful.
The staff was professional and courteous, room service quick, and breakfast (the only meal we had at hotel) quite good.
If you enjoy Indian food, Chettinad in Soho was a highlight of our trip!

Stayed March 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline J, Manager at InterContinental London Park Lane, responded to this review, July 14, 2014
Dear rhendrix64,

Thank you for sending us your kind feedback and for choosing InterContinental London Park Lane for your recent stay. The team will be thrilled as it is greatly appreciated when their efforts are recognised.

We do have variety of rooms with different size and style, which are described on our website. I could not agree more with you that our hotel is very conveniently located with an easy reach to most of London attractions.

We all look forward to having another opportunity to welcome you in the not too distant future.

Kind Regards,

Caroline Jillings
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, British Columbia, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 6, 2014

Location is excellent (across from the Four Seasons Hotel). Excellent hotel catering to international guests. It is within walking distance of everything you want to see. The staff is very attentive and the concierge can work miracles.

Room Tip: Don't accept an interior courtyard room.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline J, Manager at InterContinental London Park Lane, responded to this review, July 8, 2014
Dear Tim H,

Thank you for taking the time to write your review about you most recent visit to InterContinental London Park Lane. I would like to thank you for commending our concierge team in general.

We all look forward to having another opportunity to welcome you in the not too distant future.

Kind regards,

Caroline Jillings
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 6, 2014

Part of the Intercontinental chain and therefore " standard " to the brand.
However, as you would expect, the style, elegance and customer service is outstanding.
The location is easily accessible and suits a city break well.
The gorgeous bar is a great meeting place, light and airy for both afternoon tea.or cocktails. I particularly love the very tall champagne glasses! The hotel assisted me in obtaining some for at home.
Thank you vey much!
I look forward to returning ...

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline J, Manager at InterContinental London Park Lane, responded to this review, July 8, 2014
Dear Kermit1frog,

Thank you for taking the time to share your experience. Your kind comments about the hotel and the employees are highly appreciated. Our aim is to provide our guests with memorable experiences and I am delighted to learn that we were able to leave a positive impression. I am very pleased to learn that we were able to obtain the champagne glasses for you.

We look forward to welcoming you back in the near future.

Kind regards,

Caroline Jillings
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 5, 2014 via mobile

Just what I expected in a 5 star business hotel. The service was attentive and when I asked the concierge for advise about a walk, I was presented with a bottle of water and the comment that it was unusually warm for London . Breakfast was very expensive and not special. Many hotels have new fancy shower heads but I was pleasantly surprised with the water pressure which made for a delightful experience. My room had a view of Hyde Park. The tube is a 2 minute walk and walking around Park Lane should not be missed.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline J, Manager at InterContinental London Park Lane, responded to this review, July 8, 2014
Dear SeaworthyNewYork,

Thank you for sending us your kind feedback and for choosing InterContinental London Park Lane for your recent stay. I am delighted to hear that our service and facilities met your expectations.

We look forward to welcoming you in the not too distant future.

Kind regards,

Caroline Jillings
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 3, 2014

My first impression of this hotel was how good the lobby smelled. I asked the front desk what it was and they said it was a special scent made for them. Loved it!
Wonderful service. There is always someone in the lobby waiting to help you. I felt like I could ask them for anything and they would make it happen. The sleeping room was fine. It was a king bed, very comfortable. Clean and spacious. Great location. No complaints, would recommend.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline J, Manager at InterContinental London Park Lane, responded to this review, July 8, 2014
Dear MeetingProDC,

Thank you for your comments. What more can I say than a big thank you for sharing such a fantastic review.

The entire team is looking forward to welcoming you back to InterContinental London Park Lane the next time you visit London.


Warm regards,

Caroline Jillings
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 2, 2014

If you're looking for a Luxury Hotel, Great Location, nice view, you're just here, Intercontinental ParkLane is the best hotel in my opinion having these specifications. You won't regret if you choose this hotel, if you seek for a luxuries hotels. Nice view on both Hyde Park & Green Park "I had a corner room".

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline J, Manager at InterContinental London Park Lane, responded to this review, July 8, 2014
Dear Thamer A,

Thank you for taking the time to share your review with us. London is truly a remarkable city, and I could not agree with you more that the location of the hotel is in a perfect setting.

I do look forward to welcoming you back to InterContinental London Park Lane on your next visit to London.

Yours Sincerely,

Caroline Jillings
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental London Park Lane

Address: One Hamilton Place | Park Lane, London W1J 7QY, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#38 Spa Hotel in London
#85 Romantic Hotel in London
#99 Business Hotel in London
#103 Luxury Hotel in London
#104 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental London Park Lane 5*
Number of rooms: 277
Official Description (provided by the hotel):
Once the site of a royal residence, InterContinental London Park Lane is now the epitome of modern elegance. Located between Mayfair and Knightsbridge in view of Buckingham Palace, the hotel is not far from the Tower of London, Big Ben and Trafalgar Square. Also worth seeing is the Victoria and Albert Museum, Madame Tussauds and The National Portrait Gallery. ... more   less 
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Also Known As:
Intercontinental Hotel London
InterContinental London Park Lane England

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