We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not what I would call 4 star!!” 3 of 5 stars
Review of Holiday Inn London - Kings Cross / Bloomsbury

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Holiday Inn London - Kings Cross / Bloomsbury to your Saves list
Holiday Inn London - Kings Cross / Bloomsbury
4.0 of 5 Hotel   |   1 Kings Cross Rd, London WC1X 9HX, England (Clerkenwell)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #520 of 1,049 Hotels in London
Eastbourne, United Kingdom
Top Contributor
95 reviews 95 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
38 helpful votes 38 helpful votes
“Not what I would call 4 star!!”
3 of 5 stars Reviewed April 19, 2013

Not very happy at all. For a double room it was about £138 or £168 with breakfast. There is no free wifi!! Which is disgusting In this day and age, especially for the price of the room. Not even a free bottle of water in the room, but you do get an empty fridge. What for I don't know.
The breakfast area is a bit jumbled and nobody seems to really want to help out.
The bacon is horrid, it really is like boiled bacon as another reviewer has said.
If you are lucky enough to find a space in the tiny car park which you can't reserve, they then charge you £20 as well.
Not very happy but it was a old bed.
The place could definitely do with a refurb and surely can't still be a four star. It needs to go down to a 3 star.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn London - Kings Cross / Bloomsbury, responded to this review, May 2, 2013
Dear Major M,

Thank you for your review of your stay at Holiday Inn London - Kings Cross / Bloomsbury. I am sorry you did not find our hotel to your liking. All of our reviews are evaluated by management, and your review is no exception. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Thank you again for your comments. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Regards,

Brenda J.
eMedia Coordinator
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,637 reviews from our community

Traveler rating
    227
    684
    477
    173
    76
See reviews for
571
290
65
363
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Durban, South Africa
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 19, 2013

Standard Average Holiday Inn hotel. about 15-20min walk from Kings Cross station. Only 1 bus line en-route to hotel but does not go to central london so you have to change to another bus.Check-in was efficient and pleasant. We were given a room upgrade which was great. Room was compact and clean and neat. King bed with a sofa bed turned down for kids. (not much room to manouvre if sofa is open). Bathroom was spacious. Very clean. Breakfast was good.
I would not recommend this hotel if you in london for sightseeing or shopping as it is a little far from everything.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 18, 2013

I am required to take medications at certain times. I requested wake up call each day at 5:30am each day. I did not get a call on the first and third days of my stay. After complaining to management I then received them each day. This is serious and you may miss a plane if not called. The sofa in the rooms are so dirty I would not even sit on it.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn London - Kings Cross / Bloomsbury, responded to this review, May 8, 2013
Dear Tech63,

Thank you for taking the time to write your review following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry we fell short of your expectations during your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisburn, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed April 16, 2013

We stayed here as a family group on 23rd March pn ou way to Disneyland Paris. The room was
reasonable until we turned down the sofa bed where a child was to sleep. This was nothing
more than a sheet covering a lot of springs. Child wakened during complaining of how
uncomfortable he was. I suggest hotel manager tries a night on a sofa bed in his hotel.
On arrival we tried to orcer cappucinos but this was beyond staff who told us we could only have
'coffee',what age are we living in!
On the plus side the staff were pleasant,particularly those on reception.
Will definitely not be returning

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn London - Kings Cross / Bloomsbury, responded to this review, July 2, 2013
Dear June445040,

Thank you for taking the time to share your experience regarding your stay.

I am sorry to hear about your issues with our sofa bed. We take great pride in keeping our amenities at tip top shape to ensure comfort for all our guests and we deeply regret that we have failed to deliver on this occasion. Please accept our apologies for any inconvenience this has caused you.

Rest assured that your comments will be taken into consideration for future improvements. We all hope that you give us another chance and allow us to redeem your faith in the quality of our product.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North West UK
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 14, 2013

This has to be one of the worst of the Intercontinental groups hotels. Platinum priority club member and not so much as a complimentary bottle of water. No upgrade was offered, well that's OK it might not have been available. Internet charges are nothing short of extortion. Over £10 for a day of internet that was hardly used, I just had to be on e-mail for work. £45 for a week of internet access, it really is about time hotels stopped this racket. Breakfast was just terrible, boiled bacon, some of it quite brown, breakfast finished at 11:00 but they were cleaning stuff away at 10:30.

Pick a different hotel.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn London - Kings Cross / Bloomsbury, responded to this review, April 29, 2013
Dear MrSpeyk,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the WiFi fee marred your experience, and prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bonnie Scotland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 14, 2013

We were pleasantly surprised when we arrived at the hotel after reading some of the reviews online. But our experience of the hotel was wonderful. The room was exactly as we asked for, clean, non smoking, two double beds, very comfortable.
The staff were extremely friendly at check-in, at breakfast and the concierge.
We had a full English breakfast each morning and it was delicious.
The location of the hotel is great, it is about 15 minutes walk from kings cross, or a short taxi ride, but we travelled mostly on the number 63 bus which takes you to and from kings cross in about 5 minutes for £1.40. The number 63 also takes you to St. Paul's cathedral southbound.
Overall we had a brilliant stay and would recommend it very highly.
We didn't have time to use the spa but it looked wonderful.
We would love to stay here again.

Room Tip: Our party had a room on the second and eighth floor, both were lovely but the eighth floor room had...
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed April 13, 2013

Booked this hotel for 4 nights Sat 12/4 to Tues 16/4 2 seniors 1 adult 2 kids thought we had 2 x 2 dbl bed rooms on a low floor but these had not been allocated on arrival even though I am a gold ambassador with ihg - very very disappointing that poor effort had been put in to prioritise my booking & allocate request. Eventually given I dbl & 1 sdl on 1st floor but not adjoining.
Everything appeared to be too much trouble for the staff who's attitude needs a makeover regarding "meeting the customers expectations!"
Kids eat free claim a lie as not available in the Indian restaurant which turned out very expensive even though food was good!
Having to pay to use the pool very very annoying as its so small & facilities poor!
Compared to our stay in the Holliday Inn Bloomsbury the Holiday Inn Kings Cross proved a disappointment with a tired decor,surly staff & poor location - need to run a shuttle service to Kings Criss Station to help clients

Room Tip: Could not advise but executive floor apparently is adequatev
See more room tips
  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn London - Kings Cross / Bloomsbury, responded to this review, April 28, 2013
Dear daipop,

Thank you for posting a review of our property. We take our guest comments very seriously and always strive to provide a unique experience to all our guests. I sincerely apologize for any inconvenience you may have experienced due to the level of service from our staff, room allocations and if our location was less than satisfactory. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your valuable comments. We hope that you will afford us another opportunity to show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Holiday Inn London - Kings Cross / Bloomsbury? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn London - Kings Cross / Bloomsbury

Address: 1 Kings Cross Rd, London WC1X 9HX, England
Phone Number:
Location: United Kingdom > England > London > Clerkenwell , Euston / Kings Cross /St Pancras
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#315 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London - Kings Cross / Bloomsbury 4*
Number of rooms: 405
Official Description (provided by the hotel):
The Holiday Inn London Kings Cross/Bloomsbury is a central London hotel situated between the City of London and London's West End. Kings Cross, Farringdon and Russell Square underground stations are all within easy walking distance. The New Eurostar terminal at St Pancras is within 15 mins walk. The Holiday Inn London Kings Cross provides easy access to key tourist attractions such as Oxford Street, Covent Garden, The British Museum, St Pauls Cathedral and Sadlers Wells Theatre. The Holiday Inn London Kings Cross has 405 air conditioned bedrooms with high speed internet access all with one queen or two double sized beds. Charings bar is an ideal place to relax and unwind with a specialty cocktail or just your favourite drink. Rasa, our Indian Restaurant, serves authentic Kerala dishes, all are freshly prepared with the finest ingredients using traditional recipes. Carriages Brasserie is open throughout the day providing a range of refreshments from teas and coffees to full meals from a continental style menu.Meeting rooms can accommodate up to 250 delegates. E-mail and Internet services are chargeable. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, BookIt.com, IHG, HotelTravel.com, Hotels.com, LondonMarketing.com, Booking.com, getaroom.com and Priceline so you can book your Holiday Inn London - Kings Cross / Bloomsbury reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn London - Kings Cross / Bloomsbury Hotel London
London Holiday Inn
Holiday Inn London - Kings Cross / Bloomsbury England

Owners: What's your side of the story?

If you own or manage Holiday Inn London - Kings Cross / Bloomsbury, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.