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“Great hotel.” 5 of 5 stars
Review of Crowne Plaza Hotel London Ealing

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Crowne Plaza Hotel London Ealing
4.0 of 5 Hotel   |   Western Ave | Hanger Lane, Ealing, London W5 1HG, England   |  
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Ranked #419 of 1,054 Hotels in London
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great hotel.”
5 of 5 stars Reviewed September 9, 2013 via mobile

This is a fantastic hotel with a great location.
Food and service are second to none and the staff are very helpful.
All hotels should aim to match this high standard.
I will be staying here again when I'm back in the area.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, September 11, 2013
Dear reviewer, thank you for your comments, we couldn't ask for better feedback. The key for us will be providing exactly the same when you stay with us again.
Kind regards
Gordon Stewart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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525 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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  • English first
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English first
Liverpool, United Kingdom
Level Contributor
135 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed September 1, 2013

The service over my stay here was excellent and the hotel would have had a much better review if on the first night they hadn't forgot to put their sleep pack on the bed followed by the quilt actually being dirty. The hotel staff did very well to overcome this initial set back and the breakfast service was remarkable. The Manager who was very helpful gave me free parking, lounge access and late checkout which was very handy. The breakfast selection was as you would expect minus something wowing like pancakes or an omelette station (Omelettes are available at extra cost).

If you plan on using the Tube you will need the central line otherwise you will be busing so do check for any engineering work.

The rooms are nice, the TV is a little dated and takes time to load up, the shower is powerful enough and the hairdryer is decent. IHG members who are gold or above get a free drink on arrival and free internet.

I would stay here again.

Room Tip: IHG club members who are Gold get free internet. The parking is £12.50 per night and there are plent...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, September 2, 2013
Dear reviewer, thank you for your feedback and please accept my sincere personal apologies for the initial shortfalls. I am very pleased to note that this was resolved swiftly and to your satisfaction.
Kind regards
Gordon Stewart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 27, 2013

Stayed here overnight as we had a wedding to go to in Ealing. Having driven past this hotel several times over the years we were very pleasantly surprised at how lovely and modern and clean it was. We booked a standard double, which was a good size, and very quiet - perfect for a one night stay.
After arriving and checking in (our room was available before 3pm) we went to the bar/brasserie for some lunch. There were only 4 of us, but unfortunately we waited quite a while for our food to come, and they had missed one person's order.
We had full breakfast included in our rate which made our stay very good value.
The hotel entrance was a bit tricky to find as well. Overall, though, this hotel ticked all the boxes for what we needed.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, August 28, 2013
Dear reviewer, thank you for adding your positive feedback and please accept my sincere apologies for the service shortfall with your lunch; that is not typical of the levels we strive to achieve on a consistent basis.
Kind regards
Gordon Stewart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 26, 2013 via mobile

We booked here for rugby challenge cup. Although a little pricey it was superb. Tube 1 min away. 15 mins from city. Luxury. Quiet. Just don't order drinks ti room £4 charge. Staff very friendly. Car park £12.50 per night. Breakfast the same.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, August 27, 2013
Dear reviewer, thank you for your positive feedback following your recent stay; hope the result went your way too?
Kind regards
Gordon Stewart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 26, 2013

Stayed for one night when we went to Wembley. Very friendly and helpful staff who let us check in our luggage and park the car when we arrived before check in time. After arriving back from Wembley - Hanger Lane tube station is practically on the doorstep - the room was spacious, spotlessly clean and beautifully quiet. Add to that crisp sheets and fluffy towels - what else could you ask for? Good value and good location, would definitely stay there again.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, August 27, 2013
Dear reviewer, thank you for your very positive feedback on all aspects of your stay; that is the standard of experience that we strive to give all our guests.
Kind regards
Gordon Stewart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Yorkshire
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 25, 2013

Stayed with a friend when we went to watch the Rugby at Wembley. aprox 3 miles from stadium the tube is right outside. Hotel is very Nice, clean, modern reception, very helpful and friendly reception staff. Stayed on the first floor in a twin room, the room was a decent size, comfy bed nice decor modern but not clinical. Facilities in room were good. Breakfast was very good a good choice of local produce available, a very good variety to choose from buffet style. Only stayed one night and didnt arrive untill around tea time so havent got to much to say, other than it was very nice, especially breakfast, we would go back again.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, August 27, 2013
Dear reviewer, thank you for giving us such positive feedback. That is the standard of service that we strive to achieve every time for every guest!
Kind regards
Gordon Stewart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 21, 2013

I booked a weekend for my boyfriends birthday. Excellent location for the west end and Westfield shopping 4 stops on the tube.
Welcoming reception staff who were very helpful, unlike the waitresses at breakfast.
We had to wait 10 minutes for poached eggs and the table wasn't set with all crockery/cutlery. After finding staff and asking for teaspoons, jug of milk and butter (which was too hard to spread on cold toast!) we left disappointed after paying £17.50 per head.
Other than breakfast, our stay was wonderfully quiet, relaxing and comfortable.
Please note, rooms do not have wireless Internet. Old fashioned adapters for laptops but kindle fire are a no go!
I would stay here again but maybe leave the restaurant and eat out.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, August 27, 2013
Dear reviewer, first and foremost please accept my apologies for the service shortfalls you experienced at breakfast; those are not typical or acceptable. On a more positive note I am pleased to read that overall you still had a good stay with us.
Kind regards
Gordon Stewart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Crowne Plaza Hotel London Ealing

Address: Western Ave | Hanger Lane, Ealing, London W5 1HG, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#261 Business Hotel in London
#279 Luxury Hotel in London
#360 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel London Ealing 4*
Number of rooms: 131
Official Description (provided by the hotel):
The Crowne Plaza London Ealing is ideally located on the Hanger Lane Gyratory System close to Wembley (3 miles) and Heathrow Airport (12 miles) and with easy access to Central London by car or public transport. The hotel is also directly next to Hanger Lane Tube Station, on the Central Line of London's Underground. The hotel is also walking distance from Park Royal leisure park with restaurants and cinema. The Crowne Plaza London Ealing is ideally located to Europe s newest and largest inner city shopping centre, Westfield Shopping Centre. Only four stops away on the Central Line or a short drive by car.Five floors with 131 guest rooms, of which all were refurbished 2008. All rooms offer individually controlled air-conditioning as well as private facilities including tea/coffee making, hair dryer, direct dial telephone, satellite TV, wireless Internet connection, triple glazed and 24-hour room service. Club and Feature Club rooms are available on request with four piece bathroom suites, LCD TVs and MP3 player connections as well as exclusive access to the hotel's Club Lounge. West 5 Brasserie and Bar on the lower ground floor are the ideal destinations for unwinding, drinking and dining. For those seeking fitness revive Health Club is complimentary to all hotel guests. The hotel also offers 5 modern, light and professional meeting rooms. ... more   less 
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Also Known As:
Crowne Plaza London
London Crowne Plaza
Holiday Inn London
Crowne Plaza Hotel London Ealing England

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