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“Ordinary hotel, great staff” 3 of 5 stars
Review of Crowne Plaza Hotel London Ealing

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Crowne Plaza Hotel London Ealing
4.0 of 5 Hotel   |   Western Ave | Hanger Lane, Ealing, London W5 1HG, England   |  
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Ranked #343 of 1,062 Hotels in London
London, United Kingdom
Top Contributor
63 reviews 63 reviews
41 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
“Ordinary hotel, great staff”
3 of 5 stars Reviewed June 29, 2013

Stayed here a few days ago for a night. Hotel is most other hotels, nothing distinguishing. But was pleasantly surprised to see the staff remember my name even the next day. Location is quite good for commuters with Hanger Lane station next door and Park Royal about 10 minutes walk away. If you are driving here, the entrance is in a lane on the right side of the hotel (while facing it), a bit tricky to figure out.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, July 1, 2013
Dear reviewer, thank you for your feedback. I am very pleased to note your comment about the staff and I like to think that the little touches like that, do distinguish us from 'normal' hotels.
Kind regards
Gordon Stewart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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408 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
Bristol, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 26, 2013

have stayed at this hotel many times over the years . but our last visit was a bit of a disaster .we were woken in the middle of the night by a couple in a nearby room having a domestic . we discovered on checking out the next day that they had left in the middle of the night .two gripes with this hotel it is about time they had flat screen tv's in all the rooms & the parking is getting to be a bit of a rip off .especially as they have usually plenty of spaces & it used to be free when the hotel was a holiday inn .

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, June 28, 2013
Dear reviewer, thank you for your feedback and I am sorry to note that other residents disturbed your sleep, which I appreciate is a critical part of a hotel stay and overall satisfaction. I acknowledge your comments on the TVs and car parking; I do hope to be able to announce when the whole TV system will be updated upon the end of the current contract. Your comment on the car parking charge is somewhat puzzling as it has been in place for the past 7 years and is a significantly lesser cost than some surrounding competitor hotels.
Kind regards
Gordon Stewart
General Manager
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Colchester, England, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 25, 2013

Wonderfully attentive staff who remember your name! Nice upgrade to business class and access to lounge was added bonus- clean quiet rooms with good bathroom facilities- I would stay again as useful 83 bus outside to get to Wembley

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, June 28, 2013
Dear reviewer, thank you for the glowing review! I am particularly proud to read that you found the staff 'wonderfully attentive'.
Kind regards
Gordon Stewart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk, UK
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 25, 2013

I booked this hotel for my boyfriend and I as a surprise to celebrate his birthday recently. I planned things to do for us in and around central London, but didn't want to pay massively for a hotel in the city centre. I found this hotel for £80 for one night booking ten days in advance at a non-refundable rate. I would definitely stay here again I'm just disappointed we didn't have time to use the steam room etc.

I didn't really know what to expect as I wasn't paying much for a hotel in London but upon arrival the inside is really beautiful especially compared to its location and frontage which lets it down a little. Our room was very luxurious even for a standard suite with double bed. We had a really nice en-suite, modern bathroom and the bed was really comfy! There are tea and coffee making facilities in the room including tea bags, coffee, hot chocolate, milk and sugar etc. and we had two complimentary bottles of water in our fridge which gives it a really nice touch.

I assume this kind of hotel is usually used for business trips and outings to Wembley however for couples it is really great too. Don't let the distance from the town centre put you off as it is only within zone 3 of the tube map so not too costly and journey only takes about 25 minutes. I would happily stay here again for any sort of trip!

Room Tip: We had a room on the second floor with next to no traffic noise apart from the odd siren which was s...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, June 28, 2013
Dear reviewer, your pleasant surprise is a common finding for new visitors; thank you for adding your detailed positive feedback. As you personally found out the location and external visuals do not do justice to the internal facilities of the hotel.
Kind regards
Gordon Stewart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 25, 2013

We recently stayed here at the Crowne Plaza Ealing as we were attending a concert at Wembley Stadium. I have to say that the hotel did exactly what we wanted it to. To be honest, we can't really comment on much at all as spent very little time here other than to sleep but I can say that the rooms, bathroom and beds were spotlessly clean and the bed and duvet were very cosy indeed!
Very easy to get to from Kings Cross for us, basically 2 trains and about 50 minutes to get there and then as soon as you come up from Hanger Lane the hotel is directly in front of you.
We took a taxi from the hotel to Wembley and at £10 thought it was excellent value.

All in all, if we were to go back to Wembley I would certainly consider staying at the Crowne Plaza again.

Room Tip: We were in a room right on the main road but in all fairness the double glazing meant we barely hear...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, July 1, 2013
Dear reviewer, thank you for your feedback and pleased to note that we did what you required from your stay.
Kind regards
Gordon Stewart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 24, 2013

This is an excellent hotel which has not changed a bit in 3 years since my first stay. The first time I stayed as an employee of the chain, second time - as a regular guest and the service is equally prompt, friendly and nice. Rooms are spacious and look new. We did not try the breakfast or leisure facilities as we had no time. The only thing I would suggest is that more benefits be given to Priority Club base members other than a newspaper, but recognition was nice. Location is great even if you are sightseeing in central London as the tube station is literally below the hotel. Excellent place, would definitely come back.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, July 1, 2013
Dear reviewer, thank you for your positive review; it is pleasing to note that you feel we have maintained standards over a 3 year period since your previous stay with us. Hopefully you will not wait as long until your next one?
Kind regards
Gordon Stewart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shropshire
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 21, 2013

Me and my partner stayed here for one night recently. On going into our room there was a strong smell of sick so after abit of moaning we were moved room and this one was perfect.
The rooms were spacious with lovely bathroom.
We had lunch in the hotel and we had the gammon burger and chicken,,,,,,they were both absolutely gorgeous.
Breakfast was busy but lovely too , all fresh and hot !
Got a taxi to wembley with another couple and it was £10, then was going to get bus back but got told it takes ages so got taxi and I think it was £15 ish.
We got underground to central London next day and it took about 20 mins,
All in all a good towel, very helpful staff and good location for Wembley.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGS1888, General Manager at Crowne Plaza Hotel London Ealing, responded to this review, July 1, 2013
Dear reviewer, thank you for your positive feedback; that said please accept my apologies for the initial smell you found in a bedroom. This is not acceptable and has been investigated internally to avoid any repeat in the future. I am pleased to note that it did not spoil your stay with us.
Kind regards
Gordon Stewart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel London Ealing

Address: Western Ave | Hanger Lane, Ealing, London W5 1HG, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#225 Luxury Hotel in London
#268 Business Hotel in London
#306 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel London Ealing 4*
Number of rooms: 131
Official Description (provided by the hotel):
The Crowne Plaza London Ealing is ideally located on the Hanger Lane Gyratory System close to Wembley (3 miles) and Heathrow Airport (12 miles) and with easy access to Central London by car or public transport. The hotel is also directly next to Hanger Lane Tube Station, on the Central Line of London's Underground. The hotel is also walking distance from Park Royal leisure park with restaurants and cinema. The Crowne Plaza London Ealing is ideally located to Europe s newest and largest inner city shopping centre, Westfield Shopping Centre. Only four stops away on the Central Line or a short drive by car.Five floors with 131 guest rooms, of which all were refurbished 2008. All rooms offer individually controlled air-conditioning as well as private facilities including tea/coffee making, hair dryer, direct dial telephone, satellite TV, wireless Internet connection, triple glazed and 24-hour room service. Club and Feature Club rooms are available on request with four piece bathroom suites, LCD TVs and MP3 player connections as well as exclusive access to the hotel's Club Lounge. West 5 Brasserie and Bar on the lower ground floor are the ideal destinations for unwinding, drinking and dining. For those seeking fitness revive Health Club is complimentary to all hotel guests. The hotel also offers 5 modern, light and professional meeting rooms. ... more   less 
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Also Known As:
Crowne Plaza London
London Crowne Plaza
Holiday Inn London
Crowne Plaza Hotel London Ealing England

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