I have already placed a review on the official IHG Site, so thought I would share it on Trip Advisor.
This hotel falls well short of its Crowne Plaza rating, it was once an Holiday Inn and some sat navs still show it as an Holiday Inn.
I staye here a lot in 2011 and returned in September 2012 for a two night stay.
I stay 4 nights a week in London for work. All in IHG Properties.
Good Points : I aways give hones reviews.
Decor, clean areas - modern areas. 2 mins from Hanger Lane on Central Line.
Bad Points :
Room allocation - Placed in an access room, with sink by my knees. Great for someone who requires the room nd excellent but not for someone who does not, it cause more problems.
Room not cleaned properly. Sleep System still on the bed cover and pillows.
Check-in : They love coach tours!! I think that is primarilly what they have moved to. If you get caught behind one then even royal ambassader you have no chance of getting to the Priority Club Desk.
Bar Area : I tried to watch the tennis one evening, but a group of so called gentlemen were sitting swaring, rude language, sexual suggestions for about half an hour. I could hea them 4 tables way.
Management responce : Room - Sorry nothing else so that's it. The night manager came to the room on the second night and said yesyou are correct and cange the beding herself. She said she would be speaking to housekeeping, so they never changed it for two days before she did. Customers - They have freedom of speech and can say what they want. So its ok to do that in the CP London Ealing Bar.. Duty Manager who I raised these with was not in any way helpful.
Yes I have raised with hotel the above. IHG Responce it is an internal matter they will resolve. Management responce from London Ealing - ZERO nothing!!!
For the price and location - With another 8 CP's to choose from and loads of HI's - I would recommed you choose another..
- Official Description (provided by the hotel):
- The Crowne Plaza London Ealing is ideally located on the Hanger Lane Gyratory System close to Wembley (3 miles) and Heathrow Airport (12 miles) and with easy access to Central London by car or public transport. The hotel is also directly next to Hanger Lane Tube Station, on the Central Line of London's Underground. The hotel is also walking distance from Park Royal leisure park with restaurants and cinema. The Crowne Plaza London Ealing is ideally located to Europe s newest and largest inner city shopping centre, Westfield Shopping Centre. Only four stops away on the Central Line or a short drive by car.Five floors with 131 guest rooms, of which all were refurbished 2008. All rooms offer individually controlled air-conditioning as well as private facilities including tea/coffee making, hair dryer, direct dial telephone, satellite TV, wireless Internet connection, triple glazed and 24-hour room service. Club and Feature Club rooms are available on request with four piece bathroom suites, LCD TVs and MP3 player connections as well as exclusive access to the hotel's Club Lounge. West 5 Brasserie and Bar on the lower ground floor are the ideal destinations for unwinding, drinking and dining. For those seeking fitness revive Health Club is complimentary to all hotel guests. The hotel also offers 5 modern, light and professional meeting rooms. ... more less
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- Also Known As:
- Crowne Plaza London
- London Crowne Plaza
- Holiday Inn London
- Crowne Plaza Hotel London Ealing England