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“Good location, great service” 5 of 5 stars
Review of Crowne Plaza London Kensington

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Crowne Plaza London Kensington
4.0 of 5 Hotel   |   100 Cromwell Road | Kensington, London SW7 4ER, England   |  
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Ranked #170 of 1,066 Hotels in London
Liverpool
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Good location, great service”
5 of 5 stars Reviewed August 13, 2014

Situated more on the periphery of what London has to offer in quiet location, we found the Crowne Plaza to be a welcoming hotel in a good location. The tube station is over the road and just short walk to the national history museum. Nearby there is also a supermarket and a handful of restaurants.

On arrival we were able to leave our bags with the concierge while we explored the area before check in. Our room was on the third floor with no real view but it was well equipped with tea and coffee making facilities, free wifi, comfortable beds and air conditioning. Staff were very helpful and friendly and the breakfast the next day was superb.

We would certainly visit again and would recommend it is a base for anyone wanting to explore the city, especially the Kensington area.

Room Tip: The higher floors would give a better view of the city.
See more room tips
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review, August 21, 2014
Dear barongreenbacl,

Thank you very much for taking the time to review your stay with us. I am delighted you enjoyed your time with us and I hope we can welcome you back in the future.

Kind regards,

Simon Wood
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,435 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
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Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2014 via mobile

Stayed here for 8 nights. The staff 's customer service was exemplary! I work with the public so I know how hard it is. The front desk staff Monika was very nice to let us get in our room early. We had been up all night on the plane and desperately needed some sleep. She was also helpful throughout our stay with any questions we had. The wait staff in the breakfast area were always helpful . Breakfast was good, they would make you an omelet if you wanted one. The room was bigger than I expected having been told to expect a very small room. The concierge staff were great. Simone, hope I spelled that right was very friendly and helpful as well as the other staff. The whole staff was great! Location close to a metro station and there were restaurants around. Ate twice at the restaurant in the hotel , the dish we got was good. Would recommend this hotel to anyone

Stayed July 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review, August 21, 2014
Dear Crystal L,

Thank you very much for taking the time to review your stay with us. I am delighted you enjoyed your time with us and I hope we can welcome you back in the future.

Kind regards,

Simon Wood
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Top Contributor
79 reviews 79 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 10, 2014

our extended family stayed there for 10 days recently. The staff accommodated us for early check-in from an arrival from the US.

Although the rooms were somewhat small, everything was clean and in order. The best part is the location on Cromwell Rd which is a block away from the Gloucester Tube Station, shops, and an easy walk to Harrods and Kensington area. There is grocery store call Waitrose across teh street which came in handy for buying food etc. Simon at the front desk was very helpful. the breakfast feature was very good, offering a wide variety of choices. We also liked the area --- Roberta from Italy was very friendly and accommodating. The fitness center was in excellent condition. There is a patio/garden area with tables which was quite charming. There weren't any US TV stations except CNN. overall a very nice stay with great staff.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review, August 21, 2014
Dear Mo2Indy2NC,

Thank you very much for taking the time to review your stay with us. I am delighted you enjoyed your time with us and I hope we can welcome you back in the future.

Kind regards,

Simon Wood
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 9, 2014

Stayed for 3 nights with family. The rooms were more comfortable than expected and really met expectations. The bathroom is well appointed and modern and our room had French doors outside overlooking a small church yard... Very English! Breakfast was good each morning and the staff attentive. I though it was a little far from city center, but loved the hotel!

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review, August 21, 2014
Dear Guest,

Thank you very much for taking the time to review your stay with us. I am delighted you enjoyed your time with us and I hope we can welcome you back in the future.

Kind regards,

Simon Wood
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 6, 2014

This hotel was chosen for me as part of a business trip and I must say I was pleasantly surprised. While the room wasn't extravagant, it was extremely clean, the bathroom well appointed, and it had great sound proofing (important as it sits on busy Cromwell Road.) It has plenty of restaurants nearby, Hyde Park is a short walk away, and the Gloucester Road tube station is right across the street. You can enjoy a pint or a glass of wine in their back garden gazing at lovely St. Stephens church. Best of all was the service. I received superb help from the Head Concierge Tony Rossi and his staff. Everything from restaurant recommendations to arranging a car rental was handled expertly and with extreme courtesy. Even the GM Edward Bracken provided me with recommendations on where to go on my driving excursion to the North Country. If you're looking for an affordable hotel in a great area with some of the best concierge help in London, this is the place.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review, August 21, 2014
Dear Garth L,

Thank you very much for taking the time to review your stay with us. I am delighted you enjoyed your time with us and I hope we can welcome you back in the future.

Kind regards,

Simon Wood
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 6, 2014

This hotel has awesome location. Close to the tube, buses, walks etc.

if you stay take a club room. breakfast is in a quiter area, plus all day access to drinks and refreshments and most importantly a chill out area.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon W, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review, August 21, 2014
Dear Aussie2and2,

Thank you very much for taking the time to review your stay with us. I am delighted you enjoyed your time with us and I hope we can welcome you back in the future.

Kind regards,

Simon Wood
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victorville, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2014

We ended up staying here because other locations were full (although I had never been to any other in the area). We really wished there would have been some sort of breakfast included. It must be because, as Americans, we are used to that. There was a grocery store and restaurant nearby, so that was good. Sitting on the back lawn was the best part, because you had a view of beautiful, little, historical church. That was the best part. We walked to Hyde Park, Harrods and most of the popular tourist attractions. You'd better like to walk, though. :)

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza London Kensington, responded to this review, August 20, 2014
Dear Melanie H,

Thank you for taking the time to post your comments. We are pleased you enjoyed your stay with us. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza London Kensington

Address: 100 Cromwell Road | Kensington, London SW7 4ER, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#127 Luxury Hotel in London
#135 Family Hotel in London
#141 Business Hotel in London
#160 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London Kensington 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza London Kensington is a contemporary designed boutique hotel just a stone's throw away from Gloucester Road tube station with direct connectivity from Heathrow Airport (via the Piccadilly line) and from Victoria train station (via the District or Circle line). Harrods, Hyde Park, Natural History Museum, Royal Albert Hall and Science Museum, Earls Court and Olympia Exhibition Centres are few of London's top tourist attractions that are in close proximity to the hotel. Crowne Plaza London Kensington is a perfect hub for shopaholics as Knightsbridge, Sloane Square and the West End are all easily accessible. Retreat and recharge in one of the 162 spacious bedrooms featuring new beds, linen and other facilities such as highspeed broadband internet access and 32 inch flat screen televisions to meet the requirements of a savvy traveller. Of all of Kensington's bars, The Bar seems to be a favourite hang out for locals that end up dining at the Umami restaurant. Crowne Plaza London Kensington boasts over 250 square metres of event spaces that all have natural daylight. The boardroom and garden room overlook the hotels private landscaped garden; a rare sight in a central London hotel. The hotel also has a state of the art fitness suite with the most up to date training equipment. ... more   less 
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Also Known As:
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington England

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