Have stayed at several Crowne Plaza's and this is one of the nicest. The hotel has a nice blend of modern decor and features whilst being set in a traditional 'old style London' building. The staff were excellent and whilst we didnt eat there the bar was welcoming as were the bar staff.

Our room (with two queen beds) was spacious and comfortable with all the acroutrements you would expect from this brand

The hotel is very well situated for West London, museums such as V&A, Natural History and Science museums are a short walk as is shopping in Knightsbrifge (Harrods, Harvey Nic's, Sloane Square etc). If you are going to the theatre, again only a short tube ride away (10-14 mins)

The only thing that stops this being a five star is that it is just so damn expensive, like most things in London, but no worse than Paris or Rome, probably less expensive than Paris.

Booked 2 Club rooms for 3 nights directly though hotel 2 months in advance, one with 2 double bed and another with King bed with request for close rooms. However, was informed only during check-in that they do not have King bed club rooms and double bed club rooms on the same level and suggested that they change the double bed club room to a deluxe room if we want our rooms on the same floor. This is ridiculous, I paid for a Club room and they feel that they are doing me a service by lowering my room class !!

Upon entry to my Club Double bed room, there is a smell of vomit. I then asked for a change of room but they said that they do not have one avaliable and can only ask housekeeping to spray some air freshener. The smell went away after the spray though. There are also stains on carpets and funiture do not look as new / clean as other Club rooms I have stayed.

The next surprise I get is that no provision of disposable bedroom slippers and that there is only 3 pieces of tissue left in my newly checked in Club room. Slippers were however later provided upon request.

Service at the Club Lounge, however, is excellent with a good selection of drinks.

Stayed at this hotel for 2 nights during half term with our 4 year old. room was ver tired and a bit dated but reasonably clean. The reason I've scored cleanliness low is due to the awful smell coming from the bathroom. It smelled like drains or mustiness. Having complained (twice) they did offer to move us at 9.00pm when we were trying to settle our daughter to bed. We did move but it was only next door as it didn't seem to smell. However, the smell soon appeared in the same way. Wonder if they'd tried to spray and mask it initially. We figured it was due to the fans not working in the bathrooms. After the first night we didn't bother to complain again as we were out all day and sprayed with complimentary pillow spray?! Overall breakfast ok but if you get there towards the end of service there won't be much left as it doesn't seem to get replenished. No croissants or bacon left when we arrived at 9.30. Service was hit and miss when ordering coffee, asking for milk etc. We had a two double bed room for 3 of us. Beds a bit on the small side for a hotel of this cost but I guess that's what we booked. Beds were hard though. We thought we got a good price of £370 for 2 nights inc breakfast, given the location but wouldn't stay again. Quick lunch at Paul's across the road recommended though and it's only a short walk to museums.

My husband and I recently spent 7 nights at this great London hotel. It was a return visit for us, as we had stayed there in 2011 while my husband was in London on business.
This trip was a vacation and we were both pleased that the hotel had remained the same since our previous visit.
We arrived early having had an overnight flight to London, and, although, we not able to enter our room as soon as we arrived, the front desk staff was more than helpful, storing our luggage etc, until we were able to check into our room.
We chose a club room on the 4th floor with a view of the back garden and were not disappointed. The room was very clean and comfortable, with a nice , large shower and tub. Having access to the Club Lounge was excellent for us, as we had breakfast there most days... nice hot eggs, sausages etc to chose from, and in the evening we were able to have drinks before dinner..
The staff were all friendly and welcoming and kindly arranged for a private car to take us to Heathrow on our final morning there. I highly recommend this hotel either for business or pleasure. We had a great time and will definitely be back next time we are in London.