My husband and I recently spent 7 nights at this great London hotel. It was a return visit for us, as we had stayed there in 2011 while my husband was in London on business.
This trip was a vacation and we were both pleased that the hotel had remained the same since our previous visit.
We arrived early having had an overnight flight to London, and, although, we not able to enter our room as soon as we arrived, the front desk staff was more than helpful, storing our luggage etc, until we were able to check into our room.
We chose a club room on the 4th floor with a view of the back garden and were not disappointed. The room was very clean and comfortable, with a nice , large shower and tub. Having access to the Club Lounge was excellent for us, as we had breakfast there most days... nice hot eggs, sausages etc to chose from, and in the evening we were able to have drinks before dinner..
The staff were all friendly and welcoming and kindly arranged for a private car to take us to Heathrow on our final morning there. I highly recommend this hotel either for business or pleasure. We had a great time and will definitely be back next time we are in London.

We stayed here for one night only, but it is literally across the road from Gloucester Road tube, and 5 minute walk from the Natural History Museum, and maybe 20 mins to Harrod (and I'm talking about walking with a 5 year old).

The room wasnt cheap, but was large and v clean with two double beds so was ideal, and the breakfast was great.

Prioity card holders (free to join, do it online before you book) get free access to the 24 hour priority lounge of reception, with free hot and soft drinks, and computer access.

Finally, you can dump your bags their early in the morning of check in before your room is ready, save you carrying them around town, and the same on the day of check out.

My mother and I recently stayed at the Crowne Plaza on Cromwell Rd in Kensington (Oct 26th). On arrival at 2pm there were no rooms ready for us so we popped across to Garfunkels for some lunch. When we returned an hour later there was a room ready - two double beds as requested. We had no problems coming in and going out of the hotel and we used the concierge service - they even delivered maps to our room with our bags.

The Check- In process was quite long winded with staff having to pop to see the duty manager with it seemed every check in. I also overheard some people who had booked rooms however there was no rooms in the hotel (if this makes sense) which was a bit un nerving.

Check out was similar, there were queues at the desk and people had arrived to find they had been given the wrong type of room etc. I agreed (to be seen to quickly) to have my bill sent to me via email, as we had not incurred any costs while staying. I am still waiting for my bill... although I did however last week recieve someone elses bill - complete with their address, contact details, last 4 digits of their card number and card type which I think is highly inappropriate.

Other than this a big thank you to Karim on concierge - as even though he was single handedly making bookings and running the luggage drop off he still had time for a smile and to apologise for the delays we experienced, which due to tuble lines being down, couldnt be avoided.

Bit of an mix up with the booking through Late Rooms but this was resolved to our complete satisfaction by the courteous staff and manager.
We travelled with my mother-in-law who is wheelchair bound.
There is no parking at this hotel and you've got little or no chance of finding on-street parking.
The entrance to the hotel has a chair lift but a member of staff needs to unlock it and there is no cover whilst waiting for this to be done.
Everywhere in the hotel is wheelchair friendly and the room had good turning space without compromising anything. The toilet had hand rails both sides and there was a wet-room shower. The only thing that may be a problem was that the bed was two standard singles pushed together, and although reasonably high, there is no adjustment to it.
The only thing that let the hotel down were the signs reminding people to not use the lifts in the event of a fire. Unfortunately the wheelchair accessible room was on the fourth floor and there was no information anywhere as to what to do in the event of a fire!
Finally, the manager told us that, for each wheelchair user, a carer stays free - Late Rooms never mentioned this!